Buddy's Home Furnishings

If I could give ZERO stars I would! By far the WORST LOCATION! Please FIRE everyone here! Customer service is beyond disgusting, and disrespectful! The manner that they conduct themselves is EGREGIOUS! I would never recommend this location to anyone! I intend to leave reviews on every site this particular company location is listed until something is done! Because if this is the type of individuals Buddy’s hires to represent their name! They need to go back to the drawing board! When the staff won’t even give you their names key indicator the business has shady practices or shady individuals working there! Please close this location all together if you cannot find adequate staff that actually likes their jobs and actually know how to service customer and provide actual customer service!

If I could give ZERO stars I would! By far the WORST LOCATION! Please FIRE everyone here! Customer service is beyond disgusting, and disrespectful! The manner that they conduct themselves is EGREGIOUS! I would never recommend this location to anyone! I intend to leave reviews on every site this particular company location is listed until something is done! Because if this is the type of individuals Buddy’s hires to represent their name! They need to go back to the drawing board! When the staff won’t even give you their names key indicator the business has shady practices or shady individuals working there! Please close this location all together if you cannot find adequate staff that actually likes their jobs and actually know how to service customer and provide actual customer service!

I rarely leave negative reviews, but this experience absolutely warrants one. I provided my personal information in good faith, trusting that this business was legitimate and operating with integrity. I worked directly with the salesperson, Big Al, who initially seemed professional and straightforward—but that quickly changed. I understand that, as part of their process, they conduct a deep dive into virtually every aspect of your personal and professional life. I fully cooperated. However, when everything checks out except for a minor discrepancy—like a Google Maps mismatch for a place of employment—that does not justify misleading a customer or avoiding a direct, honest explanation. What pushed this from frustrating to unacceptable was the outright false information I was given. I was explicitly told there was no issue with the address, and that the delivery team was already loading my products because a previous customer had canceled. I was assured they would be on their way to my home within minutes. That was not true. No one was coming. After that, communication stopped completely. For the next two hours, my messages went unanswered. A simple, honest update—“we’re not coming”—would have been enough. Instead, I was met with silence after being given a clear and specific assurance that turned out to be false. I even stayed up until 2:00 AM to give them every opportunity to respond before escalating the situation. That level of disregard for a customer’s time, trust, and basic respect is unacceptable. At this point, I feel misled and disrespected. Based on my experience, I cannot recommend this business. I strongly encourage others to proceed with caution, verify everything independently, and think twice before sharing sensitive personal information.

I rarely leave negative reviews, but this experience absolutely warrants one. I provided my personal information in good faith, trusting that this business was legitimate and operating with integrity. I worked directly with the salesperson, Big Al, who initially seemed professional and straightforward—but that quickly changed. I understand that, as part of their process, they conduct a deep dive into virtually every aspect of your personal and professional life. I fully cooperated. However, when everything checks out except for a minor discrepancy—like a Google Maps mismatch for a place of employment—that does not justify misleading a customer or avoiding a direct, honest explanation. What pushed this from frustrating to unacceptable was the outright false information I was given. I was explicitly told there was no issue with the address, and that the delivery team was already loading my products because a previous customer had canceled. I was assured they would be on their way to my home within minutes. That was not true. No one was coming. After that, communication stopped completely. For the next two hours, my messages went unanswered. A simple, honest update—“we’re not coming”—would have been enough. Instead, I was met with silence after being given a clear and specific assurance that turned out to be false. I even stayed up until 2:00 AM to give them every opportunity to respond before escalating the situation. That level of disregard for a customer’s time, trust, and basic respect is unacceptable. At this point, I feel misled and disrespected. Based on my experience, I cannot recommend this business. I strongly encourage others to proceed with caution, verify everything independently, and think twice before sharing sensitive personal information.

Do not shop here. Management is not helpful “Al”. Lies. Drafts payments over the agreed amount. Drafts payments after furniture paid off. Promises extras but never delivered either time. Hung up on, I have black and white proof. Text messages. Bank drafts. Undelivered furniture. BIG MISTAKE taking my business to this location! Never again!!!!!

Do not shop here. Management is not helpful “Al”. Lies. Drafts payments over the agreed amount. Drafts payments after furniture paid off. Promises extras but never delivered either time. Hung up on, I have black and white proof. Text messages. Bank drafts. Undelivered furniture. BIG MISTAKE taking my business to this location! Never again!!!!!

Super horrible customer service, the manager there being involved with his new hire carmen has affected the customer service theyve been constantly trying to trespass people who she doesnt get along with in her personal life. I also believe using company cars for personal matters is not correct. They are allegedly using customers info to harass them about payments they already agreed to make all over personal matters. Please steer clear from this franchise establishment and give your business to a corporate

Appreciate Jason, and the chief Mr.Al (#GoHawks)himself putting in that work, Great help!! Amazing and gorgeous Ladies doing all the paperwork!! Quick fast and in a short time!! Excellent for people on the go, Awesome purchasing experience they have a GREAT TEAM at the Southmore store in Pasadena tx!! Thank you All @Buddies furniture in Pasadena🔥

I don’t recommend this place at all…Al promised to deliver my stuff never did so my daughter in law goes up there FaceTime me n I tell him since u don’t know how to answer phone when I call or just pick up n say one min Mrs Cruz and than never picks up phone … I tell him what’s the problem he says he had no delivery guys but yet my daughter in law heard other girl who was working telling the delivery guy don’t worry just go to ur next delivery … They are very unprofessional take ur money quick but won’t bring your stuff like they say.. They know it’s you calling and they put u straight to hold… THIS PLACE IS NOT A PLACE TO RENT THEY TAKE UR MONEY BUT WONT BRING YOUR STUFF… This store is a joke everyone in there so damn unprofessional and rude when they answer phones .. Paid $85 and still nothing or what I paid for..

Service is awful. They are quick to take your down payment and slow to deliver. They will say they will deliver in the morning and it will end up being Delivery times past 8pm which is ridiculous and unprofessional as a company. You will have to send documents to multiple people multiple times, they will call you by someone else’s name because they are unprofessional and unable to handle a large amount of customers at once. Everybody is all over the place. The manager will get mad once you ask for a refund due to all of the issues and inconveniences and basically hang up in your face. As long as they collect your funding, it will take forever and you will spend days cancelling plans to never get your furnitures.