Arona

I came to Arona on 05/12 to get a dining room table for my home. There was only one lady in the front and I should've known my experience would be poor when she seemed like she cared more for her personal phone call than to help guests in the show room. Resulting in an individual to leave deeming it wasn't worth her time. I should have followed her lead and done the same. She only pointed us to a computer to look at things online, which I could've stayed home and done myself. I finally picked the dining table I wanted. The price for it was good, the actual price of the table at Ashley's was $800 and it was going for $825. It took awhile for her to come back from her conversation that she had been on since looking for the table and the 30 minute wait after until we said something. We ignored all of these problems and proceeded to get it delivered to my home. That is where the issues really begin, the lack of communication that was given upon delivery was ridiculous. Arona kept blaming the delivery company and though that is true, that's the company you have chosen to do business with. I was supposed to recieve delivery on 5/14. They didn't let me know until almost to closing time that the table wasn't going to be delivered until Monday 5/18. Then Monday comes along and again, close to closing, come to find out the table was damaged. After a couple of discussions and speaking with the manager, they were kind enough to offer 100 dollars off. In which I appreciated. The manager said the table would be delivered on 5/20 and because of how the delivery has gone so far, I asked, "Are you sure?". She reassured me and said "yes, that she was in fact getting 2 tables." That kind of response made me feel comfortable to continue on. However, 5/20 comes along and they tell me that it isn't going to here until tomorrow. At this point the table was not worth the trouble and this was who, I would be doing business with. Customer service was there, only after the fact, there was a problem. It just seemed like I wouldn't get this table. Extremely dissatisfied and will not be doing business with them again. I will also let anyone know, who is seeking recommendations on where to get furniture, to really think twice if this place is worth it.

I came to Arona on 05/12 to get a dining room table for my home. There was only one lady in the front and I should've known my experience would be poor when she seemed like she cared more for her personal phone call than to help guests in the show room. Resulting in an individual to leave deeming it wasn't worth her time. I should have followed her lead and done the same. She only pointed us to a computer to look at things online, which I could've stayed home and done myself. I finally picked the dining table I wanted. The price for it was good, the actual price of the table at Ashley's was $800 and it was going for $825. It took awhile for her to come back from her conversation that she had been on since looking for the table and the 30 minute wait after until we said something. We ignored all of these problems and proceeded to get it delivered to my home. That is where the issues really begin, the lack of communication that was given upon delivery was ridiculous. Arona kept blaming the delivery company and though that is true, that's the company you have chosen to do business with. I was supposed to recieve delivery on 5/14. They didn't let me know until almost to closing time that the table wasn't going to be delivered until Monday 5/18. Then Monday comes along and again, close to closing, come to find out the table was damaged. After a couple of discussions and speaking with the manager, they were kind enough to offer 100 dollars off. In which I appreciated. The manager said the table would be delivered on 5/20 and because of how the delivery has gone so far, I asked, "Are you sure?". She reassured me and said "yes, that she was in fact getting 2 tables." That kind of response made me feel comfortable to continue on. However, 5/20 comes along and they tell me that it isn't going to here until tomorrow. At this point the table was not worth the trouble and this was who, I would be doing business with. Customer service was there, only after the fact, there was a problem. It just seemed like I wouldn't get this table. Extremely dissatisfied and will not be doing business with them again. I will also let anyone know, who is seeking recommendations on where to get furniture, to really think twice if this place is worth it.

The employees are friendly and tray does really good job he really fst at his very fantastic at it and ms Oliva is the manger shes is the best she tries to help you in anyway she can

Wouldn't sell me a Laptop cause it didn't have a charger. Very Crazy that they even had a Laptop that didn't have a CHARGER. I was assuming it was new in box. RENT A CENTER is way better. BETTER PRICED! and have 6 months as CASH! ARONA was too expensive anyways.

Wouldn't sell me a Laptop cause it didn't have a charger. Very Crazy that they even had a Laptop that didn't have a CHARGER. I was assuming it was new in box. RENT A CENTER is way better. BETTER PRICED! and have 6 months as CASH! ARONA was too expensive anyways.

WORST EXPERIENCE EVER! From the manager Olivia, to the half of my order that was delivered. The day I brought my money in to place my order the manager Olivia had her nose turned up the entire time. Her attitude is horrible. I ordered a TV and sectional. TV was supposed to be delivered that Friday of the same week we ordered, but no. We were told they didn’t have time it would have to be next week.. took that. We get the TV and the TV is store locked. Couldnt do anything! Called the store, they didn’t have the code and were told we would get a call back. Never did! We figured out how to factory reset the TV and we called them back to let them know we did their job. Fast forward, we get a call a week later our sectional has made it but it wouldn’t be delivered until the following Thursday (another week).. okay cool. We were promised that we would be the first stop that Thursday morning, but of course we were not. Fast forward to the delivery day Thursday, We called from the time they opened at 10 AM to 1 PM and were constantly told the delivery driver is headed out, he should be calling you shortly with a ETA, blah blah blah. Same thing every call. We get a call about 2 PM and now they’re saying the 2nd delivery driver was never there, he called in. They would have to come tomorrow, instead of communicating this 5 calls ago at 10 AM we were lied to the entire day. This conversation was with Olivia, the manager. I express to her I’m irritated about the entire experience and she says “I don’t like how you’re speaking, I might just cancel your order. I’ll give you a call back” I’m beyond livid at this point! She never returned my call to even confirm if they were or not going to cancel my order. So here we are Friday morning, I have to call them back ONCE AGAIN. Olivia tells me word for word, she canceled my order because she wanted to. She doesn’t like the way I speak. I’m in tears at this point because none of this right or fair. I ask for her managers contact info and told her I would be reporting her. I spoke to Kevin the regional manager. I explained everything that happened and he advised he would try to work something out and give me a call back. He still hasn’t spoken to her and I still have yet to receive a call back. So now I have no furniture, back at square 1 because of there TERRIBLE MANAGEMENT AND CUSTOMER SERVICE. As a manager, if you don’t like what you do or don’t know how to treat upset customers because of your doing.. GET ANOTHER JOB. I WILL NEVER GO BACK HERE & WOULD NEVER RECOMMEND ANYBODY. 0 STARS!!!!

WORST EXPERIENCE EVER! From the manager Olivia, to the half of my order that was delivered. The day I brought my money in to place my order the manager Olivia had her nose turned up the entire time. Her attitude is horrible. I ordered a TV and sectional. TV was supposed to be delivered that Friday of the same week we ordered, but no. We were told they didn’t have time it would have to be next week.. took that. We get the TV and the TV is store locked. Couldnt do anything! Called the store, they didn’t have the code and were told we would get a call back. Never did! We figured out how to factory reset the TV and we called them back to let them know we did their job. Fast forward, we get a call a week later our sectional has made it but it wouldn’t be delivered until the following Thursday (another week).. okay cool. We were promised that we would be the first stop that Thursday morning, but of course we were not. Fast forward to the delivery day Thursday, We called from the time they opened at 10 AM to 1 PM and were constantly told the delivery driver is headed out, he should be calling you shortly with a ETA, blah blah blah. Same thing every call. We get a call about 2 PM and now they’re saying the 2nd delivery driver was never there, he called in. They would have to come tomorrow, instead of communicating this 5 calls ago at 10 AM we were lied to the entire day. This conversation was with Olivia, the manager. I express to her I’m irritated about the entire experience and she says “I don’t like how you’re speaking, I might just cancel your order. I’ll give you a call back” I’m beyond livid at this point! She never returned my call to even confirm if they were or not going to cancel my order. So here we are Friday morning, I have to call them back ONCE AGAIN. Olivia tells me word for word, she canceled my order because she wanted to. She doesn’t like the way I speak. I’m in tears at this point because none of this right or fair. I ask for her managers contact info and told her I would be reporting her. I spoke to Kevin the regional manager. I explained everything that happened and he advised he would try to work something out and give me a call back. He still hasn’t spoken to her and I still have yet to receive a call back. So now I have no furniture, back at square 1 because of there TERRIBLE MANAGEMENT AND CUSTOMER SERVICE. As a manager, if you don’t like what you do or don’t know how to treat upset customers because of your doing.. GET ANOTHER JOB. I WILL NEVER GO BACK HERE & WOULD NEVER RECOMMEND ANYBODY. 0 STARS!!!!

I love Arona I been dealing with them they are fantastic and work with you on anything that you want in the store I appreciate Mrs.Olivia she is one understanding manager that helps people and makes sure you get the merchandise that she sees fit for whoever comes in the store My experience with her is amazing and I been dealing with her when Arona first open up she treats customers like family.

Olivia has taken care of me since 2024, with excellent customer service, This is the second time I purchased a gaming laptop and furniture, I highly recommended.

Olivia has taken care of me since 2024, with excellent customer service, This is the second time I purchased a gaming laptop and furniture, I highly recommended.