Rent-A-Center

Love the experience at Rent-A-Center will definitely get a lot from them call for Matthew Witt he is a wonderful young man and he helped me out very thoroughly.

Love the experience at Rent-A-Center will definitely get a lot from them call for Matthew Witt he is a wonderful young man and he helped me out very thoroughly.

How are places like this still in business, this is no different from the payday loan places, and very disrespectful until you get out of character about something pity

In reaponse to the Digital Care Team - you clearly missed that I already called the 800 number. Am I supposed to call again, wait on hold another 10 minutes before I reach someone and then tell them what happened again? I'm sure if you can look through all od the complaints from 11/6/25, you can find the situation that is exactly what I said yesterday 11/6/25. If I could rate this as zero stars, I would! The store Manager, Wayne, thinks he does no wrong even when he did! He decided to take it upon himself to add something to my account WITHOUT my authorization or signature! They never contacted us about this until we got a text stating that we had a delivery scheduled! I called as soon as we received this message and was told (by someone who wasn't Wayne) that they could not take this off of our account, only reschedul the delivery. That only Wayne could do that. I went in and spoke with Wayne the very next morning, since he wasn't in the store when I called, and he said "we'll I GUESS I shouldn't have done that". Of course you shouldn't have tried to charge someone for something that they DID NOT AUTHORIZE. How does that even happen?! He also did not even apologize until I got loud and angry. His words were "I cannot do anything else. I've already apologized and said I'm sorry" but he didn't. So he doesn't even hear himself when he is speaking to customers! Also, trying to tell me that it's fine and not as bad as I'm making it out to be, doesn't help. Messing with someone's money and payments is a HUGE deal. He needs to take that into consideration. I then reached out to their 800 number - was told this was corporate by Wayne.. waited on hold for over 10 minutes before I even reached someone. They did take my complaint and said they would escalate it to the appropriate department. We will see how that goes. Very very VERY unhappy with this store!

In reaponse to the Digital Care Team - you clearly missed that I already called the 800 number. Am I supposed to call again, wait on hold another 10 minutes before I reach someone and then tell them what happened again? I'm sure if you can look through all od the complaints from 11/6/25, you can find the situation that is exactly what I said yesterday 11/6/25. If I could rate this as zero stars, I would! The store Manager, Wayne, thinks he does no wrong even when he did! He decided to take it upon himself to add something to my account WITHOUT my authorization or signature! They never contacted us about this until we got a text stating that we had a delivery scheduled! I called as soon as we received this message and was told (by someone who wasn't Wayne) that they could not take this off of our account, only reschedul the delivery. That only Wayne could do that. I went in and spoke with Wayne the very next morning, since he wasn't in the store when I called, and he said "we'll I GUESS I shouldn't have done that". Of course you shouldn't have tried to charge someone for something that they DID NOT AUTHORIZE. How does that even happen?! He also did not even apologize until I got loud and angry. His words were "I cannot do anything else. I've already apologized and said I'm sorry" but he didn't. So he doesn't even hear himself when he is speaking to customers! Also, trying to tell me that it's fine and not as bad as I'm making it out to be, doesn't help. Messing with someone's money and payments is a HUGE deal. He needs to take that into consideration. I then reached out to their 800 number - was told this was corporate by Wayne.. waited on hold for over 10 minutes before I even reached someone. They did take my complaint and said they would escalate it to the appropriate department. We will see how that goes. Very very VERY unhappy with this store!

I have had a washer and dryer for over a year and they need cleaned but they have worked very well for the year. Customer Service at my location is always on point and they assist everyone! That’s always a bonus for me.

I have had a washer and dryer for over a year and they need cleaned but they have worked very well for the year. Customer Service at my location is always on point and they assist everyone! That’s always a bonus for me.

I've rented from them before great service friendly nice furniture

I've rented from them before great service friendly nice furniture

This place has the worst communication skills I’ve ever seen. I have never even been to this place or heard of them until they’ve started harassing us and showing up at our house over someone else’s past due payment. The first time they showed up we told them “hey they don’t live here and haven’t for over a year”. Today was the SIXTH time they’ve showed up knocking on every door we have until we answered again and told them the SAME thing we’ve told them 5 times now. How hard is it to communicate to a manager this isn’t their address anymore. They were literally here two days ago and we told them, yet there they are 48 hours later saying the same thing, I’ve seen better communication from 5 years olds. At this point it’s harassment. Annoying and unprofessional. Fix your communication skills and stop harassing people who have never heard of your awful company. -10 stars.