Aaron's

Ms. Kisha is amazing and helped me with my order twice, and was so kind, and patient with me, thank y'all!!!!

I recently started renting a washer/dryer. They messed up the installation on day one. They were supposed to come out the following day and didn’t call to set up a time until TWO days later. By this point, my maintenance guy had fixed what they didn’t understand 🤦🏼‍♀️ I have not had a single EZ payment come out successfully and rather than taking accountability, they blamed my bank and I. My bank has shown me that there is absolutely NO reason the payment should bounce back (my payment comes out on payday too so I definitely have the money..) I’ve dealt with LeeAnn multiple times now and she’s rude, snarky and I don’t trust her. On top of everything, none of my payments have been the same. My bill is supposed to be $60 every 2 weeks. It has ranged from that to $75… what other fees are they taking on?! The payment always comes out AFTER they hang up the phone. I’m about ready to just struggle without a washer and dryer over this crap. Their lack of customer service and respect is just not worth it… don’t get sucked into their nonsense

In store was great service but the delivery was mediocre at best. They unpackaged everything outside. So the bed was damaged on the way up to the bedroom. There's a chunk taken out of the footboard. Also only one of the two guys carried anything up. That also might have prevented this from happening.

Chris at this location is in serious need of a course on customer service. He’s rude, condescending, and combative. Every conversation I’ve had with him has been unpleasant. I originally set up my purchases via the website, but I wish I had gone in person instead. If I had an interaction with him before setting up a lease, I would have gone elsewhere. I can’t believe this guy is still in management, much less customer service. Additionally, the website does not calculate your EZ pay payments correctly. So even if you have everything automated, you can’t escape dealing with him and his store.

My grandparents bought a washer & dryer from here for me. The washer made a dragging noise & broke in the middle of the agreement. They sent someone out to fix it in home. After the last payment it broke again, same problem as before & I called to get it fixed because it is within the warranty time frame after pay off. The store manager Kevin & another man came out & looked at it. Kevin said he knew what was wrong with it but that it would be fine & if I wanted it fixed it would be taken away for several weeks to be sent off to be fixed leaving me without a washer. I have a 4 year old autistic son whom is non verbal & has sensory issues so we are constantly washing clothes because if anything as small as water gets on his clothes he has a meltdown. I called back up to the store & told them I could not go several weeks & Desiree said she would see about getting the people who came out & fixed it the first time to come back. She never called back & instead sent one of the men to my house without warning to pick up my washer & he lied and said they were looking for me a loaner. I called back up to the store in which I was told that was my only option was to go without a washer for several weeks. I have called corporate which I have 2 tickets open with, I have no put in a BBB complaint & next I will probably move forward with a lawyer due to the stress this has caused me dealing with them. It’s almost like they sold a faulty product & just wanted to scam us out of it. Kevin is the most arrogant person I have ever spoke to in my life & not even sure how he qualifies to have the position he holds. Unacceptable. This has now been going on for a month.