Aaron's

If I could rste a 0 star I would. The store manager came to my home at 9:30 pm and t0yght i was going to open the door for her. First off you guys close at 7pm no need to show up to my door after 9pm. I have children sleeping and they do not need to be scared and woken up. Get rid of her and maybe have less issues

I would not recommend renting from Aaron's in Lauren's unless they get rid of their credit manager, Robert. He was extremely rude when asked a simple question. They called my husband after I tried calling them twice to make my Weekly payment and charged a late fee. (Don't care about a late fee, that's fine) But he was so rude and was wrong about the date that it was actually due which was on Tuesday the 17th instead of the 15th and wouldn't simply apologize for just being wrong. We had gotten a lawnmower from them but once again, Robert caught an attitude and my husband didn't want to deal with the rude man so we told'em to come get it. Because of Robert, it's not worth the headache.

WARNING WARNING WARNING I purchased a couch, love seat and recliner set from the Laurens location November 2022. The second day after it was delivered the lever on the couch broke. They came out and replaced it but not without some distress on my part. Next to go was the lever on the love seat. I called them it took them about 5 months to get the part. Fast forward to March 2024 the foot of the recliner broke and the same week the foot on the couch broke as well. I was told that it was out of warranty and there was nothing they could do. I spent 3000.00 on this set and it is completely useless after only 15 months! 15 months for a 3000.00 set of furniture is unacceptable. I had a repair man to come check it out and he said it can be repaired but the cost for each piece is 400.00. I’m furious that I was taken advantage of in this manner. I was told I should have bought the extended warranty well in hindsight I should have but I was expecting a 3000.00 set from Badcock furniture would hold up for more than 15 months. I will never shop here again and I advise everyone in Laurens County to look elsewhere for furniture. I never thought Badcock would sell disposable furniture but here we are! I’ve bought furniture from Big Lots that lasted longer!

I have purchased countless items from aarons throughout the years. This past christmas i tried to purchase a refrigerator. The contact between the manager at the Laurens store and myself was insane. I was trying to get the fridge delivered and because i aaked them to bring it a little later all of a sudden the delivery folks were getting off 2 hours early. I was appalled and asked to speak w the manager. She yelled at me and talked over me. She made me come INTO to store SAME DAY to get my refund. And while i was there she continued to badger and mock me. I asked for a corporate number to which her reply was: they wont do anything to me. And she was certainly right. Nothing was done. Its a shame that i cant buy furniture here. Im sure there are lots of other folks in laurens that wish they could shop w aarons too but feel they cant because of lack of management and customer service skills. Hopefully someone does something soon!

We went into the Lauren’s location to see some of the things we were interested in online in person. We walked in the store and did a full lap around the whole store passing right by an employee who acted like he didn’t even see us. We were never spoken to or helped or even greeted. Sad.

Initially the experience was hectic with the delivery guys causing some damage to the staircase, and some pieces arriving damaged, but the manager of the store, Bill, went above and beyond to remedy the situation. He fixed the light that broke, refunded a partial payment, brought over the remaining items that were needed to be exchanged. He was awesome. The furniture quality is decent, but what made this experience great was the manager of the store, Bill. Thank you Bill for taking care of us. If we were to buy furniture from Badcock again, it will definitely be from your store. One of the nicest people I’ve met.

Aweful customer service they think they can talk to you however they want. Aron's as a company is fine just not some of these employee's.... Update. a year later tried to do the dollar deal online so I didn't have to deal with the hateful and poor customer service at the Laurens location but the store refused to give me the merchandise breaking a signed and approved lease agreement. I told the regional manager for court purposes I wanted the money put back on my card that it was taken from then I get a call from the store manager saying it would be "in the mail to me in 2-3 weeks" that's after me already waiting almost 2 weeks. I need the money back on my card for court and that process will start April 27th -28th

Been a 3 1/2 year customer I love them they are fair and a great staff In Laurens I love them!! But you always have to pay to add items even after paying in time 4 years it means nothing to them my credit amount still hasn’t changed after all this time and an excellent pay history!!👎🏽👎🏽👎🏽Brooke was and always is GREAT!!!

I was buying a refrigerator from them was making monthly payments you got to watch out if your making payments bc twice on my receipt showed the first time was 12 payment's left the second time showed that I owed 9 payment's left. I wasn't late and made sure my payments were on time faithful every month so after the second time I went and paid it off and have no intentions on buying anything else from them. I don't take advantage of people and don't expect to be taken advantage of by anyone or any businesses. So if you paying monthly payments watch your receipts carefully and make sure you don't owe 12 months twice or 9 months twice.

10/10 The employees here are absolutely amazing. Brooke helped me pick out items for my home what matched my wants and needs. She set me up with an amazing deal and I couldn't be happier! I had an issue with my fridge (manufacturer problem) and they immediately had a tech come out to my house and fix the problem, it was an easy fix with very little stress. The furniture is holding up great and I couldn't be happier with my experience! I really hope all of your employees are as amazing as Brooke, if so yall will have nothing but happy customers! Thank you!