147 Walton Drive Suite 4, Gaffney, SC 29341
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147 Walton Drive Suite 4, Gaffney, SC 29341
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I’m over joyed my furniture came in today. After sleeping on the floor for six long days Mr. Randy and AJ came through for my husband and I. They worked swiftly to get everything set up. My bedroom looks amazing, as well as my living room. My washer and dryer set up was great as well. I am pleased to say these guys were wonderful. If y’all need some good furniture and a great set up get with Aaron’s, and request For Aj and Randy for your setup. Also shout out to Katie out of Aaron’s in Gaffney for being a wonderful sales representative.
I’m over joyed my furniture came in today. After sleeping on the floor for six long days Mr. Randy and AJ came through for my husband and I. They worked swiftly to get everything set up. My bedroom looks amazing, as well as my living room. My washer and dryer set up was great as well. I am pleased to say these guys were wonderful. If y’all need some good furniture and a great set up get with Aaron’s, and request For Aj and Randy for your setup. Also shout out to Katie out of Aaron’s in Gaffney for being a wonderful sales representative.
I’m extremely disappointed with my recent experience at Aaron’s. I ordered my new Brynn furniture set online, and everything seemed fine until the verification call. The associate who called me chose the wrong answer on my behalf, and my entire order was cancelled. When I went into the store to reorder, I was told the furniture was now sold out — and then talked into getting a “like new” used set for only a $10 difference. I agreed because I was told it would be cleaned and in great condition. Fast forward to the Tuesday before Thanksgiving: the furniture was delivered, and not even an hour later I called the store because it was obvious it had never been cleaned. No one returned my call. I had to contact corporate before anyone at the store bothered to reach out, and that wasn’t until two days later — which also happened to be the day of surgery for my family member. After Thanksgiving and surgery, I finally had time to clean my home and give the furniture a real look. That’s when I noticed the cord on my couch is literally taped together. Taped. And based on the damage, it looks like the previous owner had an animal. There is absolutely no way this furniture is worth what they’re charging, especially with hidden issues like this. At this point, it feels like Aaron’s just wanted my money, because the lack of care, communication, and honesty is ridiculous. This whole experience has been stressful, unprofessional, and completely unacceptable. Also have a video of my couch being dirty !! Won’t allow me to post it
I’m extremely disappointed with my recent experience at Aaron’s. I ordered my new Brynn furniture set online, and everything seemed fine until the verification call. The associate who called me chose the wrong answer on my behalf, and my entire order was cancelled. When I went into the store to reorder, I was told the furniture was now sold out — and then talked into getting a “like new” used set for only a $10 difference. I agreed because I was told it would be cleaned and in great condition. Fast forward to the Tuesday before Thanksgiving: the furniture was delivered, and not even an hour later I called the store because it was obvious it had never been cleaned. No one returned my call. I had to contact corporate before anyone at the store bothered to reach out, and that wasn’t until two days later — which also happened to be the day of surgery for my family member. After Thanksgiving and surgery, I finally had time to clean my home and give the furniture a real look. That’s when I noticed the cord on my couch is literally taped together. Taped. And based on the damage, it looks like the previous owner had an animal. There is absolutely no way this furniture is worth what they’re charging, especially with hidden issues like this. At this point, it feels like Aaron’s just wanted my money, because the lack of care, communication, and honesty is ridiculous. This whole experience has been stressful, unprofessional, and completely unacceptable. Also have a video of my couch being dirty !! Won’t allow me to post it
Owner response
Dear Anastasia Lester,<br><br>Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with your recent purchase. It is disheartening to hear about the issues you faced, from the initial order cancellation to the condition of the furniture you received.<br><br>We understand how important it is for our customers to receive quality products and reliable service, and it is clear that we fell short in your case. Your feedback is invaluable, and we are committed to addressing these concerns to prevent similar situations in the future.<br><br>Please know that we take your comments seriously and would like to make things right. We would appreciate the opportunity to discuss this matter further and find a resolution that meets your satisfaction. Please contact our customer service team at your earliest convenience, and they will be more than willing to assist you.<br><br>Thank you again for bringing this to our attention. We hope to restore your faith in Aaron’s and provide you with the service you deserve.<br><br>Sincerely, <br>Aaron’s Customer Service Team
I’m extremely disappointed with my recent experience at Aaron’s. I ordered my new Brynn furniture set online, and everything seemed fine until the verification call. The associate who called me chose the wrong answer on my behalf, and my entire order was cancelled. When I went into the store to reorder, I was told the furniture was now sold out — and then talked into getting a “like new” used set for only a $10 difference. I agreed because I was told it would be cleaned and in great condition. Fast forward to the Tuesday before Thanksgiving: the furniture was delivered, and not even an hour later I called the store because it was obvious it had never been cleaned. No one returned my call. I had to contact corporate before anyone at the store bothered to reach out, and that wasn’t until two days later — which also happened to be the day of surgery for my family member. After Thanksgiving and surgery, I finally had time to clean my home and give the furniture a real look. That’s when I noticed the cord on my couch is literally taped together. Taped. And based on the damage, it looks like the previous owner had an animal. There is absolutely no way this furniture is worth what they’re charging, especially with hidden issues like this. At this point, it feels like Aaron’s just wanted my money, because the lack of care, communication, and honesty is ridiculous. This whole experience has been stressful, unprofessional, and completely unacceptable. Also have a video of my couch being dirty !! Won’t allow me to post it
They talk you in to getting extra package so if you lose your job your covered. But when you lose your job they give you bs and don't stand behind what they till you in the beginning. Scam
They talk you in to getting extra package so if you lose your job your covered. But when you lose your job they give you bs and don't stand behind what they till you in the beginning. Scam
Owner response
Hi SkullGang Bullies, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to [email protected] and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
They talk you in to getting extra package so if you lose your job your covered. But when you lose your job they give you bs and don't stand behind what they till you in the beginning. Scam
Excited to finally have an Aaron's back in Gaffney! Store looked nice and clean. The store associates were very friendly as well.
Excited to finally have an Aaron's back in Gaffney! Store looked nice and clean. The store associates were very friendly as well.
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