Rent-A-Center

Julian is a very great guy I forgot to rate him when he asked me to but very informative patient showed me all of the steps to succeed shouts out to Julian

No wonder yall have a 3 star rating some of the worst customer service ever experienced would never recommend this place especially Kathy or whatever that rude lady’s name is what a dump

Stop sending drivers to my house! The prior tenant that lived here moved out over the summer. The first set of drivers came to my home trying to open my door. I have young children in my home, their behavior was disgusting. Once I told the drivers that the old tenant moved out, they continued to sit in my driveway for another 10 before living. 3 weeks ago another driver was sent to my home. Today a driver parked on my street several homes away for about 5 minutes before pulling off. I called this locations office because it is the closet to my house. I will continue to call until no one shows up anymore. How can’t I not be taken off of a list when I DO NOT RENT FROM RENT A CENTER.

Never had a problem with Kathy and Dewad working with me. If I was having financial issues and couldn't make my biweekly payment they would let me make a week payment, or double my payment the next time, or with with me in whatever way they could. They would not call and harass me if I told them my situation. Recently a new account manager took over, he is rude, talks over you, said they no longer allowed short payments if unable to make full payment, and will constantly call and leave messages, got 8 in one day within 6 hours. I was at work, was planning on calling when I could. If this continues, really considering just returning my stuff and going elsewhere. I have been a loyal customer for years.

There’s only a few good employees and ONE good manager so props to HIM. You can’t call with questions hoping to get answers because they are quick to rush you off the phone and argue you down instead of trying to find a solution to the problem. Ive had previous issues where my charger had a short in it and thankfully I was able to get the one qualified manager on the phone to solve the problem the first time but after that, it was nearly impossible to get any of my questions answered without shutting me down instead of helping me find a solution. I’ve went thru about 3 chargers, two of which I purchased on my own due to the fact that my laptop has a habit of dying so quickly. Two have completely fried due to me having to keep it continuously plugged in to get to a full battery just to take it off for it to die 20 minutes later and having to repeat this cycle. I have no choice but to keep it on the charger now. I’ve reached out to Cathy about the issue with my charger multiple times but before hearing me out completely she immediately said “there’s nothing we can do “ and basically blamed me for continuously using my laptop on the charger however my laptop dies very quickly when it isn’t on the charger and this has been an ongoing problem. I understand she may not be educated in tech and hardware but laptops can die quickly for numerous reasons including malware, hardware issues, & etc. I’ve done nothing but use my computer which is what I’m paying every week to do…. When I asked why I have to continue to pay for benefits plus she replied that “it was in case it stops working because of normal ware and tear but not because of battery” she did nothing useful in trying to help me find a solution instead she decided to push me off onto the other manager who happens to be on vacation for the next few weeks. I get everyone has bad days but that woman is severely lacking in proper customer etiquette and could really benefit from proper 1on1 customer employee training to learn how to effectively problem solve in a respectful yet satisfactory way. There’s only like one manager that actually goes out his way to help solve the problem so props to him for keeping this place afloat but when he’s not there the service is absolutely horrible. You miss a payment they harass you but yet when you pay on time and Pay for benefits plus and need something as basic as customer service addressed they fail to meet customer needs, it’s sick.

Kathy and Duwad have always been so friendly and willing to work with me whenever I was having problems paying my bill. All you have to do is explain your situation, and they won't call and harass. The delivery men (forget their names) have always been great whenever they bring anything out as well.