Aaron's

Soooo getting the product and then to take your money is easy. I should have read the reviews on this location!! I got a new washer and dryer that cost totals over 1,400. They came and installed it on 06/02. I should have known when they called and told me delivery was late due to low staff and he showed up like 1-2 hours outside the 10-3 window. I was working with Alexis during the whole purchasing and delivery. But I understand short staffed and they came and set it up, cool. A few days later I used it and all was going well until it went to drain out the water and started flooding my kitchen. I called back on that day, 06/04 and spoke to a Shelley and I was super nice and understand about it not working properly and she set me up for a service visit Tuesday 06/09 between 10-3pm. I sat home all day on my day off waiting for them. At 3pm when no one called or showed up, I call and get Shelley again, she says “oh my gosh, they are behind, they left a part and had to come back blah blah” I was still understanding and she said they were still coming so I continued to wait around and by 7pm I realized they are not coming and Shelley NEVER called me back. The next day I call and of course Shelley answers and acts shocked they never came. Stating “I thought they came”. How? So now that my work week has started, I can’t be home all day waiting around for them to maybe come so I can’t schedule anything until Tuesday 6/15. She again puts me down from 10-3pm. I got this equipment 06/02 and can’t use it as I’m not flooding out my house and floors due to a malfunctioning washer or bad set up by their team and it’s included in the payment for them to do service! Almost 2 weeks with an item I can’t use. I can back today 06/11 and let them know my husband is actually off 6/12 and 6/13 and ask can they see me sooner- well they don’t do service on Saturday’s and booked Friday. I asked Alexis, who I got today what they can do for me then and gave her the back ground and she said her manager was out “getting parts” and would be back shortly and she would call me back to see what we can do to rectify the bad customer service and lack of equipment. Still being nice and understanding I did okay and waited for a call back all day. Here it is 8pm. No call back from Alexis, or her “manager” and now I’m getting mad. I’m ready to give them back this equipment and just buy a new one. I needed one fast as we were moving from an apartment to a house so I went through them to utilize the 120 day same as cash. But the service has been horrible and I can’t even do laundry! Then they tried to bill me for my first payment. That I will NOT be authorizing until I either have working equipment and or they come pick it up and take it back. I’ll be calling again tomorrow but thought everyone should know as the comments below clearly state how unprofessional they are and how nobody knows anything and it seems to be very true!

Very poor upsetting customer service, had a scheduled delivery Friday they never showed, Today Monday as well , no one showed up. Besides that you call and the girls that pick up the phone are always mad when you questioned them to see what is going on. Ask to talk to the manager Friday no one called me back.

Why even offer online services when you force the customer to come into the physical location to prove identity it's 2025 why can't we just send you that information via the website seems kind of counter productive I'm better off just doing everything in store at that point. Make it make sense?

Why even offer online services when you force the customer to come into the physical location to prove identity it's 2025 why can't we just send you that information via the website seems kind of counter productive I'm better off just doing everything in store at that point. Make it make sense?

Purchased a dryer 3 weeks ago and it stopped working last week. After three times calling to get it fixed, still nothing. I'm planning on dropping it off at their front door and letting EVERYONE know just how horrid the customer service really is!!!!

So happy the new manager is there turning the store around. Definitely need a strong lead like her to hold people accountable and run a successful store.

Completely unprofessional staff and nobody ever knows what’s going on. I gave them money after they took half my item as collateral for that money and everything goes fine with getting them back until the store manager gets on the phone and there is always some reason why she won’t give them back when that money was supposed to settle my account. My mom almost died from her cancer treatment and I’m being treated live a villain because I had something more important to worry about than apparently being ripped off by this store YET AGAIN. I waited over 2 full weeks not receive a call from a manager like they said I would receive but they have my money so I guess they got what they wanted. The better business bureau will be getting a phone call too. You can thank the Hillsboro store manger personally for that. I’m expecting a phone call tomorrow according to her so we’ll see if y’all actually care to fix your mistakes or not.

Completely unprofessional staff and nobody ever knows what’s going on. I gave them money after they took half my item as collateral for that money and everything goes fine with getting them back until the store manager gets on the phone and there is always some reason why she won’t give them back when that money was supposed to settle my account. My mom almost died from her cancer treatment and I’m being treated live a villain because I had something more important to worry about than apparently being ripped off by this store YET AGAIN. I waited over 2 full weeks not receive a call from a manager like they said I would receive but they have my money so I guess they got what they wanted. The better business bureau will be getting a phone call too. You can thank the Hillsboro store manger personally for that. I’m expecting a phone call tomorrow according to her so we’ll see if y’all actually care to fix your mistakes or not.

Multiple order problems the day that was scheduled for delivery they couldn't make it because their truck didn't arrive on time. The second day I scheduled the delivery. I waited around the house all day furniture did not show up. I called them. They said they had me down for a nighttime delivery. I told him that wasn't possible because I've already had plans to be somewhere that night. Horrible customer service do not trust anything they say.

Multiple order problems the day that was scheduled for delivery they couldn't make it because their truck didn't arrive on time. The second day I scheduled the delivery. I waited around the house all day furniture did not show up. I called them. They said they had me down for a nighttime delivery. I told him that wasn't possible because I've already had plans to be somewhere that night. Horrible customer service do not trust anything they say.