Last checked 1 month ago
Rent-A-Center
3666 W 11Th Ave, Eugene, OR 97402
What you can rent here
How the lease works here
Terms are confirmed with the store and can change. Always read the agreement before you sign.
What to bring
- Valid photo ID (driver's license, state ID, or passport)
- Proof of income (recent pay stub, bank statement, or benefits letter)
- Proof of residence (utility bill, lease agreement, or mail with your address)
- Personal references (typically 3 to 4 contacts with phone numbers)
How it works
- 1Browse in store and choose from available furniture, appliances, electronics, and more.
- 2Apply with no traditional credit check at most stores. Approval is based on income and residency.
- 3Get approved, often same day, with immediate access to your items.
- 4Delivery or pickup, with free delivery, setup, and ongoing service at most stores.
Typically included with rent-to-own agreements:
Delivery, setup, service, maintenance, return rights, and early purchase options vary by retailer and agreement. Ask the store to provide the complete written terms before signing.
Frequently asked questions
Hours
Location
3666 W 11Th Ave, Eugene, OR 97402
Get directionsPhone
(541) 683-5004Customer reviews
95 reviews
The staff was friendly, but I don't think they're properly trained. My family and I got a washer from them yesterday, and the delivery drivers didn't install the washer properly, they didn't use actual tools to properly seal the cold water valve which caused water damage to our laundry room floor. I sent them pictures, but they claimed they didn't receive the pictures I had sent, so I went and double-checked the outgoing email, the pictures were there. Then they claimed they needed our landlords information, all because we asked them if there was something they could do to make it right. I've spent the last fifteen years of my life working in retail, so I understand how difficult it can be to work with the public but we trusted them to know what they were doing and they didn't. It felt unprofessional and a bit disrespectful.
The staff was friendly, but I don't think they're properly trained. My family and I got a washer from them yesterday, and the delivery drivers didn't install the washer properly, they didn't use actual tools to properly seal the cold water valve which caused water damage to our laundry room floor. I sent them pictures, but they claimed they didn't receive the pictures I had sent, so I went and double-checked the outgoing email, the pictures were there. Then they claimed they needed our landlords information, all because we asked them if there was something they could do to make it right. I've spent the last fifteen years of my life working in retail, so I understand how difficult it can be to work with the public but we trusted them to know what they were doing and they didn't. It felt unprofessional and a bit disrespectful.
They were good at first. Now they leave people like me in financial peril. They used my credit card for auto renew that I didn't agree too. They say it's their new rule. Thieves. Go to Aarons! Much better service.
They were good at first. Now they leave people like me in financial peril. They used my credit card for auto renew that I didn't agree too. They say it's their new rule. Thieves. Go to Aarons! Much better service.
Needed a recliner for a friend who had surgery. They were able to deliver it the next day. Great customer service!
Needed a recliner for a friend who had surgery. They were able to deliver it the next day. Great customer service!
The team here is great. Store is clean and friendly i was greeted shortly after walking in will be recommending this location to everyone i know
Great services great products amazing people will definitely go back here they do a terrific job
The team here is great. Store is clean and friendly i was greeted shortly after walking in will be recommending this location to everyone i know
Great services great products amazing people will definitely go back here they do a terrific job
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Data accuracy notice
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