Rent-A-Center

We started renting from them six years ago through our mother! Every time we asked how much we left owing the numbers got higher and lower and back higher and then even higher! Two years ago our mother's brother went up in there and asked over and over again what's left to pay it all off! Whats left that's left on his sister's account. He paid it all off the remaining balance right then and there has the bank receipt to prove it mind y'all that was 2 years ago! Never heard a word for two years! They called our mother 2 days ago saying the last payment never went through and needed her card to pay the balance! Our mother stated that her brother paid off her account with them a long time ago. He hangs up calls again the next day tells her a similar story. She tells them my brother paid her end balance awhile back. He started arguing with her an elderly woman amputee saying they no longer wants our mom's business! Then our mom states she never would rent from them every again. The higher-ups really needs to investigate that location. Either they messed up the records. They were stealing earlier on. Falsifying records. Are now they're trying to scamming the elderly. I'm pretty sure with their bad reputation. They're not getting enough business. They call back and harass our mother again. I'm pretty sure we're going to issue a lawsuit incompetence harassment are scamming the elderly! We will catch them on something! Through the struggle dealing with him dealing with them! The insensitivity displayed! The sheer incompetence! What seemed like never ending payments! Add distress and drama! They leave us alone we'll leave them alone. We have proof we made our last payment! But the higher ups really needs to take a deep dive in their records and find discrepancies! Get rid of them or shut it down! 👇 The community is tired of Rent-A-Center here in Wilson NC!

Stephanie is the manager and she also assisted in my delivery of a washer and dryer unit, It’s been a little over year so I’m almost paid up, payments are affordable and convenient if you autopay, and it’s easy when you set it up bi weekly instead of monthly

The manger has a horrible attitude , always yelling, hangs up on people and always threatening people Is it a mentally illness ? because that makes no sense. Such a horrible attitude in a “place of business “ I have contacted corporate because that is very unprofessional. Need better people in that location. When my items are paid for I will never go back to such a hostile environment. He should be ashamed of his behavior honestly .

We decided that we did not want the couch anymore and that they could come get it. I called while at work after 1 P.M. . They said that they would get back to us and never did. My husband called the store after having missed the call from them so when he called back around 4:35 they said that they were on the way. My husband called again at 5:13 to see if they were still coming and they said they were 10 minutes away and he let them know that after 6 P.M. that no one would be available to be able to let them take the couch and that the following day no one would be home.. We waited until a few minutes after 6 and no one showed up. So they again call my husband and said that if we didn’t let them come and get it that we would have to pay. I called to let them know that we did let them know ahead of time that we wouldn’t be able to get it u til Monday if they did not get it before 6 due to no one being home again and the manager Terrance screamed at me and would not listen to what I was trying to say. He didn’t care and lied and said that they were here at exactly 6 at which point I told him that I waited until a little after 6. Safe to say we don’t wanna do business with this company again especially after already having a problem with the same person when he said that because he didn’t know us personally he didn’t have to speak to us respectfully. Don’t go to this store if you have a choice both managers have a horrible attitude and won’t except when they are wrong.

Not sure it’ll we will even be keeping our couch from rent a center honestly leaning towards getting a refund for the last payment. Terrance left a rude voice message and when we called to understand why the attitude was needed he laughed at my husband and at me when I called to follow up. Everyone besides the delivery people are very rude and have an attitude. We will not be getting anything else from them. Honestly a shame to treat customers how they do and according to him he doesn’t know us personally and it’s just business .