Last checked 3 weeks ago
Rent-A-Center
351 S College Rd, Wilmington, NC 28403
What you can rent here
How the lease works here
Terms are confirmed with the store and can change. Always read the agreement before you sign.
What to bring
- Valid photo ID (driver's license, state ID, or passport)
- Proof of income (recent pay stub, bank statement, or benefits letter)
- Proof of residence (utility bill, lease agreement, or mail with your address)
- Personal references (typically 3 to 4 contacts with phone numbers)
How it works
- 1Browse in store and choose from available furniture, appliances, electronics, and more.
- 2Apply with no traditional credit check at most stores. Approval is based on income and residency.
- 3Get approved, often same day, with immediate access to your items.
- 4Delivery or pickup, with free delivery, setup, and ongoing service at most stores.
Typically included with rent-to-own agreements:
Delivery, setup, service, maintenance, return rights, and early purchase options vary by retailer and agreement. Ask the store to provide the complete written terms before signing.
Frequently asked questions
Hours
Location
351 S College Rd, Wilmington, NC 28403
Get directionsPhone
(910) 392-5061Customer reviews
66 reviews
I was expecting my couch to be delivered TODAY it was not . i was sent a link that I explained to them that the link did not work. I called customer service and MADDISON LEE GREEN got really hostile with me because rent a centers link didn’t work which I explained to her twice on the phone. Which she proceeds to tell me to calm down like I’m a child which I am not. I had to ask for a refund because I no longer had a couch I was depending on rent a center to send my couch today now my three kids have to sit on the floor until I find a couch suitable for my home. Very disappointed and inconvenient for me.
manager is TERRIBLE. Communication was poor, terrible customer service. Madison is a terrible person to work with, and though I was warned about this place the overall experience was exactly what they said it would be.
I was expecting my couch to be delivered TODAY it was not . i was sent a link that I explained to them that the link did not work. I called customer service and MADDISON LEE GREEN got really hostile with me because rent a centers link didn’t work which I explained to her twice on the phone. Which she proceeds to tell me to calm down like I’m a child which I am not. I had to ask for a refund because I no longer had a couch I was depending on rent a center to send my couch today now my three kids have to sit on the floor until I find a couch suitable for my home. Very disappointed and inconvenient for me.
manager is TERRIBLE. Communication was poor, terrible customer service. Madison is a terrible person to work with, and though I was warned about this place the overall experience was exactly what they said it would be.
Got a “brand new” marked down half off couch: knew it was too good to be true. It arrives the very next day and my two year old starts pulling cushion filling out. I pulled the bottom cushions out on both sides and the zipper was broken with all the stuffing hanging out. THERES NO WAY THE DELIVERY PEOPLE DIDNT NOTICE. I called and got them to pick it up to be fixed and the woman manager who wouldn’t give me her name said it would be sometime in next few days it would be fixed. 8 days later with no couch I called and she gave me a nasty attitude and I explained we have no couch I was just wondering the status on it and she said well I really don’t even have to get it fixed because I was told your daughter was pulling the stuffing out of it. WELL DUH SHES TWO YEARS OLD AND YOU GAVE ME A MESSED UP “brand new” couch. I explained I was going over her head due to her nasty attitude and asked for her name and she hung up on me. She shut the account down because of HER nasty attitude. I guess rent a center allows this kind of disgusting behavior.
Got a “brand new” marked down half off couch: knew it was too good to be true. It arrives the very next day and my two year old starts pulling cushion filling out. I pulled the bottom cushions out on both sides and the zipper was broken with all the stuffing hanging out. THERES NO WAY THE DELIVERY PEOPLE DIDNT NOTICE. I called and got them to pick it up to be fixed and the woman manager who wouldn’t give me her name said it would be sometime in next few days it would be fixed. 8 days later with no couch I called and she gave me a nasty attitude and I explained we have no couch I was just wondering the status on it and she said well I really don’t even have to get it fixed because I was told your daughter was pulling the stuffing out of it. WELL DUH SHES TWO YEARS OLD AND YOU GAVE ME A MESSED UP “brand new” couch. I explained I was going over her head due to her nasty attitude and asked for her name and she hung up on me. She shut the account down because of HER nasty attitude. I guess rent a center allows this kind of disgusting behavior.
Alright, so let’s start out with saying don’t ever buy anything that has to do with electronics from this store. I recently bought a ASUS Rog Flow Z13 from this store that was told that no issues and also it was in perfect condition and was told they would only take cash for this purchase which was weird out the gate. Soon after I got home with the laptop the laptop had multiple issues and the keyboard wouldn’t work at all. I also ended up needing a new charger because the older one wouldn’t work and also needed to take the laptop to another 3rd party repair shop and have the battery replaced which they didn’t even replace when they had it checked out the first time. This laptop wasn’t in perfect condition and also had to wait almost 2 weeks to get the laptop back when they first sent it in for repair the first time which didn’t even fix the computer just pretty much gave it a band-Aid. Also wasted $600 for pretty much lies and false information. All their electronics are either crap or cleaned up to look perfect but have issues.
Alright, so let’s start out with saying don’t ever buy anything that has to do with electronics from this store. I recently bought a ASUS Rog Flow Z13 from this store that was told that no issues and also it was in perfect condition and was told they would only take cash for this purchase which was weird out the gate. Soon after I got home with the laptop the laptop had multiple issues and the keyboard wouldn’t work at all. I also ended up needing a new charger because the older one wouldn’t work and also needed to take the laptop to another 3rd party repair shop and have the battery replaced which they didn’t even replace when they had it checked out the first time. This laptop wasn’t in perfect condition and also had to wait almost 2 weeks to get the laptop back when they first sent it in for repair the first time which didn’t even fix the computer just pretty much gave it a band-Aid. Also wasted $600 for pretty much lies and false information. All their electronics are either crap or cleaned up to look perfect but have issues.
This place has been great to me out of the 7 1/2 years. I’ve been going to them and bought lots of merchandise from them. They just turned over a new management and I was just turned down saying that I live too far away when they’ve been delivering to me for the longest Matt, I’ve been dealing with him For as long as I’ve been going there and Maria they are awesome people along with Edwin. I just got told that I live too far out of their range and they never ever denied me before. I’m very upset and sad that I have to go to another Rent-A-Center because of new management highly disappointed in Rent-A-Center there now like I said all the people I’ve been dealing with for almost 8 years are great people😕
This place has been great to me out of the 7 1/2 years. I’ve been going to them and bought lots of merchandise from them. They just turned over a new management and I was just turned down saying that I live too far away when they’ve been delivering to me for the longest Matt, I’ve been dealing with him For as long as I’ve been going there and Maria they are awesome people along with Edwin. I just got told that I live too far out of their range and they never ever denied me before. I’m very upset and sad that I have to go to another Rent-A-Center because of new management highly disappointed in Rent-A-Center there now like I said all the people I’ve been dealing with for almost 8 years are great people😕
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Store details including hours, address, phone number, and product availability are sourced from publicly available retailer data and updated regularly. This information may not reflect recent changes. Always contact the store directly to confirm current hours, inventory, and pricing before visiting. VRTO (Virtual Rent To Own) is a directory and is not affiliated with, endorsed by, or acting as an agent of Rent-A-Center or any other rent-to-own company. Reviews and ratings shown are from Google and reflect the opinions of individual reviewers, not VRTO. See our full disclaimer and data collection methodology.
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