Aaron's

Delivery suppose to arrive between 11 and 3. Around 2:20 I called and was placed on hold. Lady come back and says there was an hold up at one location so they will be there at 310 or 320. She was wrong Michael called me at 310 to say they were 40 mins away. I was upset and called to speak to manager to express my dissatisfaction. I should have been notified not me calling and then being told. My time is just as valuable as anyone else. So Ashley who made it clear she was the owner daughter and I exchange some words and apparently she felt the need to hang up on me. I wanted to speak to manager of store but she kept insisting I speak to delivery manager. Definitely bad customer service and like I told her I don't care about you being owner daughter. If she can't deal with customer concerns or don't care to hear them out she don't need to answer phones or deal with customers. Been a customer for years and glad I only had this happen once. I sure hope other customers is treated with more respect from Ashley the owner daughter!

When I purchased my merchandise 3years ago I noticed my product that I took out of the box was damaged the owner said take a picture I did he gave me the option of getting a replacement or he would cut the price and I cut the price and every time. I came into the store he would ask if my husband and me had any issues with my grill , My husband and I loved the way every one is friendly and the fact they stand a 💯 percent behind their merchandise.

I love this store, they were so helpful in helping me choose a couch and with the whole experience. I have to say in my 51 yrs. I haven't come across that many stores that have good customer service but Badcock in Mooresville is one of those great stores. I have recommended this store to all my friends and family. A special Thank you to Hana, Tonya, Pam, Luis and Michael. Thank you guys soooo much !!!

Today I was shopping in a store next to this location and arrived around 4. I parked my brand new car in a space that didn’t have anything parked on either side of it, when I came out at 6 the delivery truck for this location was parked literally less than 3” from my passenger side. I went in and asked for them to move the truck so my diabetic mother could get in and because we needed to make sure the delivery truck hadn’t hit my car. The staff said they didn’t have a key and the driver parked it at 1 and left. They then called the manager but told me they couldn’t get in touch with him. One employee was texting him pictures though. They refused to move the truck. I had to wait on the police, with a diabetic senior and an infant, to be able to move my vehicle. I am appalled at the lack of concern and the carelessness of the staff here. We just sold all of our furniture and moved to NC from GA and purchased a 3500sq ft home that needs literally all furniture but a crib. My sisters closes on her large home this week and my brother just bought one also. None of us will be purchasing furniture from badcock after today.

This was our second purchase through the Badcock Mooresville location and we had a wonderful experience. Judy assisted us with the in-store purchase. She was not a pushy sales person and allowed us to browse independently through the store, which we loved. It's very difficult to try to decide on a large furniture purchase with a sales person following the entire time, so we were relieved that Badcock did not operate that way. Our couch arrived a week early and the delivery went as smooth as the purchase. They arrived on time, were very polite, and assembled our sectional in the exact location as asked. We have had two excellent experiences at this location! Thank you, Mooresville Badcock!