Aaron's

I WANTED TO SHARE MY CUSTOMER EXPERIENCE WITH EVERYONE. WHEN I SAY IAM SO GREATEFUL FOR PATTY THE STORE MANAGER. SHE TRULY WENT ABOVE AND BEYOND TO RECTIFY A SITUATION. HER NATURAL NEED TO MAKE SURE THE CUSTOMER FEELS RESPECTED AND VALUED MEANS MORE THEN SHE WILL EVER KNOW. THANKS PATTY.

Customer service and professionalism are not a strong suit for the staff at this location (David is extremely rude and unprofessional). The staff does not communicate with each other which causes unnecessary issues. No one takes the time or courtesy to apologize for any mistakes or inconveniences that they create by that lack of communication.

I wanted to share my outstanding experience at your Mooresville , North Carolina store. The General Manager Patty, associate Shay, and delivery team David and Juan were absolutely top-notch, fast, professional, respectful, and committed to excellent customer service. This is by far the best Aaron’s store I’ve ever visited, and I highly recommend it to anyone. Please recognize this amazing team for their exceptional work!

I have rented with Aaron’s (the Kannapolis location) for the past 9 years. I just recently had one with the Mooresville location the past 1 1/2 years. I only went with this location because I was in the area and did an impulse buy on new furniture. Each time speaking with Patty has NEVER been pleasant. Always rude, pushy, with no options or results. It’s what she wants you to do or nothing. Here recently I ran into a financial situation where I had gotten behind on my payment. I make monthly payments but it has never been over 30 days behind. When I call or answer and it’s her it’s always what she wants you do, never what will work for both the store and the customer. However when I speak to others at this location they are accommodating and understanding and give me options. I recently made a payment but also told them I no longer like the couch and would like to swap out. I went to the store and worked with both David and Victor. Picked out a couch and had my deliver date, in which they would swap the other couch out for the new one and I would start a new lease. This was Saturday 7/12. Patty was not there! I called today 7-15 in regards to the delivery and who do I get… Patty. I informed her no one has called me in reference to the delivery, and her response was “you only have 6 more payments left”. I asked what does that have to do with anything? She laughed and said as she stated I only have 6 more payments left. I asked again what does that have to do with her?! I was aware that I would be starting a new lease. I informed her of how nasty and horrible this experience have been with her since day 1 and asked for corporate. I have never had an issue with Aaron’s at the Kannapolis location. I have paid off 3 living room sets and 2 kitchen sets throughout the years. I will not do business nor do I recommend to do business with this location. Now Patty is stating that I must make another payment before the new furniture is delivered. This was already discussed in store that the furniture would be delivered and the other furniture taken which would avoid me having to make the payment on that day. It just so convenient that now it is. No communication from the store regarding any changes which I’m sure was on purpose. I am very big on customer service and this is just not the field for her!

Well to start off I normally deal with the manager Bill Williams. He was moved to another store and I had to deal with the manage that took his place. I had just paid off my 65 inch TV, Surround sound and entertainment stand on a two year contract. So I felt pretty good about myself. I decided to purchase a queen size bed because at the time they didn't have a twin size for my son. Then, I decided since I'm taking college classes, I figure that I would get a newer computer with a thousand GB because my old computer only had five hundred. Not to mention did I tell you that I had already been making payment on a two year contract for my riding lawn mower. Needless, to say the experience that I had with the first manage which was Mr. Williams, he work with me to satisfied and value me as a costumer that is why I was able to pay off my two year contracts. Then, I met the new manager that replaced Mr. Williams. I thought that everything would go smooth but two weeks after starting a new two year contract. The delivery guy knocked on my door to ask me for a payment and I have not had the merchandise that long. Not to mention that I had already told them that I had hurt my hand and need surgery. So, they told me to sign up for there membership so, I can be covered which I did. So the delivery guy called Nate the new manage and he basically told me he couldn't wait till that following Friday to take my payment. So he ordered the delivery guy to take back both of my merchandise. I was truly shocked that they did this during tax time and plus it was three day from when I got paid. Later on when I found out that Bill Williams was back at the store as a Manager, when I went to make a payment on my lawn that I had had for one year and three month. Mr. William was shock that I was just making a payment on just one item which he know me for making payment on two to three items in the store. After I told him the experience that I had he said, Well let me make this right because we are not in the business of returning item. We are in the business of working with our customer." I was so happy that I got my computer back and I felt value as a costumer not as a number!