Rent-A-Center

I have been waiting for my delivery all day, I spoke with Sarah yesterday who said she would make sure I was the first delivery for today. I called close to two o’clock to see when I should expect my delivery. Then I called back around 3 because it still wasn’t here for my original delivery time. I was informed the eta was 3:30. It’s now close to 4pm with still no delivery and no one at the store answering the phone. I am without furniture because they ensured my delivery would be here today. I have plans for this afternoon and after waiting all day for the delivery I cannot wait until they close at 6pm. This is the second time now I’ve had a poor experience with rentacenter.

I have been waiting for my delivery all day, I spoke with Sarah yesterday who said she would make sure I was the first delivery for today. I called close to two o’clock to see when I should expect my delivery. Then I called back around 3 because it still wasn’t here for my original delivery time. I was informed the eta was 3:30. It’s now close to 4pm with still no delivery and no one at the store answering the phone. I am without furniture because they ensured my delivery would be here today. I have plans for this afternoon and after waiting all day for the delivery I cannot wait until they close at 6pm. This is the second time now I’ve had a poor experience with rentacenter.

Staff is very helpful and Awesome

I love my sofa and love-seat, however, the process to get it delivered took longer than expected. You need to show your driver's license in order to complete the process of signing up for a lease.

I love my sofa and love-seat, however, the process to get it delivered took longer than expected. You need to show your driver's license in order to complete the process of signing up for a lease.

It's good, the offers are annoying when I can't take part in them. There mostly centered around new agreements. Until I pay one off I cant take part. But that's about it for cons. Everything I want so far

It's good, the offers are annoying when I can't take part in them. There mostly centered around new agreements. Until I pay one off I cant take part. But that's about it for cons. Everything I want so far

I’ve been a customer of this specific store since they were on Quaker rd in Queensbury. Basically a customer of over 20 years. My most recent purchase was a smart tv. We had issues with the tv and they promised over and over to have a Samsung repair guy come to look at the issues. That never happened. After I paid off the tv I was told to never return again. I’m beyond frustrated and had nothing but great experiences in the past. This store has the worst customer service in the area. They do not follow thru on promises they only take your money and give you the middle finger. I’ll never be using this store again and would suggest anyone visiting this store to beware. The manager Tony is extremely shady and not honest. My tv is still not working properly and I was promised it would be fixed before it was paid off

I’ve been a customer of this specific store since they were on Quaker rd in Queensbury. Basically a customer of over 20 years. My most recent purchase was a smart tv. We had issues with the tv and they promised over and over to have a Samsung repair guy come to look at the issues. That never happened. After I paid off the tv I was told to never return again. I’m beyond frustrated and had nothing but great experiences in the past. This store has the worst customer service in the area. They do not follow thru on promises they only take your money and give you the middle finger. I’ll never be using this store again and would suggest anyone visiting this store to beware. The manager Tony is extremely shady and not honest. My tv is still not working properly and I was promised it would be fixed before it was paid off

Ya know, youd think ESPECIALLY around the holidays that a company that their slogan plastered all over the store says how they aim to satisfy or that our (consumer) happiness is most important, well im a disabled burn victim with PTSD living on disability & my fiance just started a new job so they hold the first week. Well when we have kept in constant contact with the sales people & manager & for them to show up & try to take the bed & frame that are almost paid off but are 14 days past due.... “thats completely unacceptable” was the quote from the manager. This company obviously doesnt care about their customers as i had told them as soon as my disability check came in that i would catch up the bill. They didnt care because again “its completely unacceptable that you are over 14 days past due.” Well this is completely unacceptable to have to write such a review when just a few weeks ago i was praising this store in particular.... VERY disappointed & completely unacceptable for the way we were treated...