Rent-A-Center

I find that most of the staff are grumpy and you dont ever see a smile. They can also be rude. I do use them and once my item is paid off I will never go through them again.

Well they talked my husband into buying a television told him the that the first payment was due the 20th and called week before it was due and told me it was gonna be in default. I have bought many items and considered myself a good customer but the bad customer service, rude tone on the phone,and uncaring attitude of the Young delivery drivers, my son went to pay the bill and they charged him 3 extra dollars besides the item and insurance. isnt worth the hassle. I won't be getting anything else from them. Where did Bob go , we loved him.

very pleased with ease & delivery BUT just today 8/23 i was knocked on the door for immediate payment, by the fact that i wasnt informed of the renewal payment due date(on website/SMS/paper/email), im in the blue rush now to return to the store for a simple communication mistake

I've been with them for over 8 years and in my 8 years I've had my account has been messed up 2x because of change in management. Once again there is a change and once again my account is messed up and when I called to talk to someone about it a girl named Heather who is new to the Rome location was very rude and condescending with how she spoke...she argued with me about my account and I told here her that I have all my orignal documents, receipts, etc for everything I've ever bought through them and she proceeded to tell me she doesn't care what I have because their computer says something else.. I asked for the manager to call me back when she got off the phone and of course never got a call back but when Bob and Kevin were there we never had issues, and they made sure if something was wrong they would fix it right away.... The only reason I give a 3 star is because they do have a few good employees like Karen and Dylan...they are the only reason I stay and don't go to somewhere else... Its sad that this Heather lady doesn't care of they lose people because when I said to here that she is going to make it to where I stop doing business and she didn't care because they have thousands of customer what is the opinion of one..

Every Saturday I get harassed with phone calls on the day my payments due. I'm late on payments while I'm underfunded but still pay them when I can. But getting three calls every Saturday is getting pretty old and to be frank after I pay off my product I'm never going through this company again. I almost forgot to mention I've had them show up at my house unannounced multiple times looking for a payment... I'm upset because I find this behavior from a professional company invading and unprofessional. I'll point out that even when I'm caught up and it's Saturday I still get harassed with phone calls. This is not how you do business.