Home Choice

Horrible furniture, over priced staff is horrible at customer service. I would definitely not recommend them

I have been working with home choice in Baxter since December 2024 I got my washer and dryer set and after that in January 2025 I got my L shaped couch with a Bluetooth speaker and USB hook up and February 2025 a computer February 2026 adjustable queen size bed and a 3 drawer side table with 2 plug ins and 3 USB hook ups and March 2026 nectar plush queen size mattress and July 7th 2026 I got a fireplace tv stand that lights up and changes colors and I have had everything delivered and set up by Brandon and Bre and I have not one bad thing to say about how they have treated me since I have been working with home choice and I like the fact I can make monthly payments being on disability it helps but I can't believe how rude someone was when I called the store to ask about the remote control for the fireplace tv stand and she told me if there was one it would have been with it and I already vacuumed the showroom and I saw nothing and I can't believe how I'm paying for this item and this person can't take time and see if it was in the back of the truck or order one just tells me if we find it we will mail it to you otherwise there is not one but the paperwork says it comes with one so I am hoping it can be made right and find one and mail it to me please

We had got a bed sets nothing was wrong with it wasn’t able to pay so we asked for them to come get it when they did remind you nothing was wrong with it when I came back home there was scratches the men that came was lazy made marks on the bed frame they called Desiree and said there’s scratches which there wasn’t until they came I will never get furniture from here again worst place

Replaced first couch on warranty then they brought a new one that sits uneven, rocks and comes unlatched constantly they refuse to replace it even though it is a defect from the store and they charge an arm and a leg on top of it very furious

Replaced first couch on warranty then they brought a new one that sits uneven, rocks and comes unlatched constantly they refuse to replace it even though it is a defect from the store and they charge an arm and a leg on top of it very furious

I was told that I could pick up my computer yesterday but I got no phone call from anyone I had called twice and they said it would be there shortly but never heard anything from them after my second time calling frustrated with them

I was told that I could pick up my computer yesterday but I got no phone call from anyone I had called twice and they said it would be there shortly but never heard anything from them after my second time calling frustrated with them

ATTENTION! IF YOU ARE HANDICAPPED OR DISABLED DO NOT COME HERE! THEY WILL PRAY ON YOU. They completely swayed me into buying what they wanted me to not what I wanted. When I called and complained very respectfully mind you they just blew me off. It took a week and multiple phone calls and texts before they just shot me down and decided to not stand behind there product. I bought a brand new $1,500.00 dollar recliner and after two weeks made a complaint that it was starting to basically fall apart. They were nice and friendly on the phone then turned around and said " it didn't leave the store like that so you must have abused it! We will not be replacing the item." They claimed to have talked to a district manager and corporate. This chair was a floor mode mind you. So in just 3 weeks you mean to tell me that I abused this "high quality chair" so bad In 3 weeks now since the complaint that the foot rests would shake the back is loose and the handle to recline was all broken by me In that short time? I don't think so. My mistake was trusting these people they knew I was disabled and they used that against me to get rid of product they knew was damaged and pawn it off on the "disabled" guy thinking they could get away with it. Maybe pull a fast one. Well I won't stand for it. I told them I won't make a single payment until this is taken care of. I came in told them my story and said I just need something to improve my quality of life as I'm disabled and spend a large part of my day in my chair. They were quick to find the most expensive unit in store all just to make there sale on the last day of the 'one penny down sale" these employees don't care about customers they just care about commission! If you are disabled or elderly stay away from this place they will pray on you! Now that I put the truth out there let's see how fast home choice corporate reaches out to hear the rest of the story. If I were a professional business I certainly wouldn't treat anyone the way they treated me but especially someone vulnerable. Tell me home choice do you support your employees praying and taking advantage of folks? Or did the management in this store make up a lie to cover there tracks and hope this would t blow up? Social media is a heck of a thing these days. Sure wouldnt want this getting to far out of hand before making it right might not look so good for business. All I want is my chair replaced the one I payed for with the extra 150.00 dollar warranty! Do better home choice. Make this right replace the faulty product you sold me....

ATTENTION! IF YOU ARE HANDICAPPED OR DISABLED DO NOT COME HERE! THEY WILL PRAY ON YOU. They completely swayed me into buying what they wanted me to not what I wanted. When I called and complained very respectfully mind you they just blew me off. It took a week and multiple phone calls and texts before they just shot me down and decided to not stand behind there product. I bought a brand new $1,500.00 dollar recliner and after two weeks made a complaint that it was starting to basically fall apart. They were nice and friendly on the phone then turned around and said " it didn't leave the store like that so you must have abused it! We will not be replacing the item." They claimed to have talked to a district manager and corporate. This chair was a floor mode mind you. So in just 3 weeks you mean to tell me that I abused this "high quality chair" so bad In 3 weeks now since the complaint that the foot rests would shake the back is loose and the handle to recline was all broken by me In that short time? I don't think so. My mistake was trusting these people they knew I was disabled and they used that against me to get rid of product they knew was damaged and pawn it off on the "disabled" guy thinking they could get away with it. Maybe pull a fast one. Well I won't stand for it. I told them I won't make a single payment until this is taken care of. I came in told them my story and said I just need something to improve my quality of life as I'm disabled and spend a large part of my day in my chair. They were quick to find the most expensive unit in store all just to make there sale on the last day of the 'one penny down sale" these employees don't care about customers they just care about commission! If you are disabled or elderly stay away from this place they will pray on you! Now that I put the truth out there let's see how fast home choice corporate reaches out to hear the rest of the story. If I were a professional business I certainly wouldn't treat anyone the way they treated me but especially someone vulnerable. Tell me home choice do you support your employees praying and taking advantage of folks? Or did the management in this store make up a lie to cover there tracks and hope this would t blow up? Social media is a heck of a thing these days. Sure wouldnt want this getting to far out of hand before making it right might not look so good for business. All I want is my chair replaced the one I payed for with the extra 150.00 dollar warranty! Do better home choice. Make this right replace the faulty product you sold me....

Get a call on snow blower I am purchasing and the reverse neither on work so had to call store three times then get call stating the I'm pretty much stupid and that I didn't add oil which I do know how to read directions. They said oil was empty and their was gas where the oil went .common sense tell a person who can read if it says just oil that wheir oil goes and then gas is where gas goes.then get the snow blower told to me by another worker that it it like a vehicle that you take a loan on if it's in shop ur still paying the loan on it which is a lie I own 4 vehicles and they go in the shop my payment stopes till it's fixed and back in my care .so ur store is not like a car dealer ship so don't compare it to on yes some stuff sold their is like lemons and is crap.but to make some one who has a tbi and PTSD and make them like it's their fault and stupid not cool. And when yo buy stuff they charge you 225 dollars to deliver and I shouldnt have to help guy unload stuff I'm buying when it gets here or picked up when they have to fix it when they have two healthy guys that just didn't have surgery for their heart with I did first guy when delivered didn't care I had stents put in my heart and had me unload it with him .at least when I told the too guys that picked it up to get it fixed ask me to help load it I told them I had surgery I couldn't and the put it on truck with out a problem.but feel really disrespected and not to happy. you gonna charge me 225 dollar to deliver it then make me help to unload it but they get money .where mine. if that's the case but they tell me that their was no oil and gas where oil was I'm not that bran dead even though I did all of it in front of a camera that recorded me putting gas where it goes and oil where it go but yes I do have a tbi and PTSD .so thanks a lot for making a person with disability feel like crap and stupid.but ya not cool at all .....