Rent-A-Center

They treat u like family in there. Can never go pay my n not walk out with something I need or want. I love that they r like that. They r very professional, very good attitude n hospitality. They customer service is the best. I will always refer them to anybody who is looking to rent to own furniture. .y house will b a rent a center house cause everything in there will be from them. Thank u all so much n I really appreciate u all over there at rent a center located 2703 Grand Ave. N Waukegan. They r the best over there. Again I say thank u to u all over there Letia, Joseph n devonte. I really appreciate u all. Until I need something else thank u.

Perfect, im very satisfied with costumer service and the quickness they work with. Definitely recomend and will be back for more things in the future.

Amazing service I love the energy as soon as I walked in Joseph greeted me & asked me what I was looking for he gladly assisted. He was super nice and outgoing. Great management Letha was very professional and friendly as well. Great team work and I’m happy with my new set of couches definitely will be back for more items.

The rating at this location definitely should tell you something. I wish I would have read the reviews on this place before ordering their junk. The management team and the employees are unprofessional, rude, and careless. I’ve never experienced anything like it. I ordered a $2,000 dining table. It came damaged and half the chairs are broken. They never followed through with making this right. After being told BY THE MANAGER that I would be receiving new items I never did. This was months ago. Then stupidly, We decided to get a couch set just recently even though we knew these people are a nightmare we needed something quick. I called them because I had been charged the monthly payment before I even received the couches only a few days after I ordered. The manager quickly became defensive and started yelling and being completely unprofessional. 2 weeks later, The couch came and it was not only damaged but USED! So he told us he would re-order a set and call us when it’s ordered. Day after day we called after not getting a call regarding this and we kept getting told they were going to send us an email to have us sign a new contract for the new set. Never did. 5 days later my husband called and the manager lady got on the phone. She was literally snapping at my husband and being completely inappropriate and rude just as she was with me previously. We called corporate twice. The first time we were told that the district manager would call us within 24 hours- never did. So we called a week later and demanded that somebody do something about our situation. We were told that they were escalating it to the regional manager and that we’d hear back within 48 hours. NEVER DID. This whole chain is a big joke. Do not do business with these people. I promise you will regret it.

Never am I coming back... I signed a contract but I didn’t sign up to get harassed, I was late 2 payments due to COVID. I communicated with them and let them know what was going on. They didn’t help, all they said was “you signed a contract”. What upset me the most was.. they came to my apartments, MY HOME and left signs on my door. You need a key to get in but somehow they did. They ripped the back of my couch when I moved and they were extremely unprofessional.. I didn’t complain because I understand things happen but to come and harass me after me being a good customer and a Pandemic came along and you feel no empathy?. Yeah never coming back, I’m glad I paid off and I’m glad I realized how bad of a business this is. I will not recommend to anyone!