Rent-A-Center

Run down place who has their “system down” and can’t process Amazon returns who knows until when. Why in the world would Amazon select this place for returns. Terrible terrible.

Vida and Mya are lovely to work with! The gentlemen Jesus is very rude though 0 stars for him

Don’t even attempt to do business with the shady people they’ll take your payment and tell you your scheduled for delivery then never show up or call you and keep you waiting for the whole time frame and then some and then you called the store back for the second time today just for them to tell you they can’t use your out of state ID when you told them from the beginning that you just moved down here and you had a out-of-state ID.

Completely unprofessional I call up there and they say they will call me back and never do I overly sent them proof of everything, starting to think there is a deeper reason as of why they keep doing this .

They don’t keep they word sold my furniture after they told me they would hold it for me then still tried to get paid for the furniture crazy work

Actually, zero stars. Just visiting to a relatives house and have two thugs that work for them come pounding on my family members door for a laptop that no payments were ever made on. The pounding shook the walls and scared the crap out of everyone in the house. If the person who placed the order didn't answer your multiple phone calls why would you still continue with the delivery. And when someone calls to complain, you could be way more professional than basically blowing Off the person's complaint. I've never been a customer. I never will be a customer now and I will never tell anyone to go to Rent-A-Center ever. If you would choose to use Rent-A-Center, And paid double the price you would pay at a store. I surely would not use this location in Elgin as they have no customer service and are completely unprofessional.

From the beginning of my relationship with this store, customer service has been poor. On my first issue, a delivery driver came to my home to retrieve an item even though I had already made my payment. There was no apology or accountability for the error. Additionally, the store enforces aggressive collection behavior. There is no grace period for payments, and customers are immediately threatened with item pickup after being only one day late. Most recently, I contacted the store to open a new agreement for a laptop under a current promotion advertised as requiring only a $10 initial payment. A representative initially confirmed the promotion and began processing the agreement. However, after consulting with a manager, I was told I would instead need to pay a full month upfront due to previous late payments. When I asked for clarification, I received conflicting explanations. First, I was told the higher payment was due to my payment history. Then the manager claimed it was a policy for all electronics. This contradiction suggests either misinformation or dishonesty. When I attempted to calmly address the inconsistency, the manager interrupted me, hung up the phone, and repeatedly answered and disconnected my subsequent calls. I then contacted other Rent-A-Center locations in my area and they all stated that is not a thing. This is down right discrimination and I will be escalating this to the highest level possible. Wrong person to be rude to. 😊