Aaron's

This office has absolutely no customer service skills at all from the manger all the way down to the store employee Anthony. If corporate likes losing business which I'm sure they do not then explain to employees like Mr Anthony out of the Macon Ga. gray hwy office on how to treat customers of differences with the customer service that I'm sure Aaron's strides to be.

VERY UNPROFESSIONAL Manager named Nakiesha or something similar…VERY UNORGANIZED business in general! You shouldn’t have to wait a week for something customer paid for to arrive. Just for it to arrive and they send out a female and a male to not help move or deliver anything. Why hire movers with no experience. Disgrace

First off I love her (Sheena)I just want to take a moment to give a huge shoutout to Miss Sheena at Aaron’s. From the moment I walked in, she was nothing short of amazing kind, professional, and genuinely helpful in every way. She made the whole process of getting my new TV smooth and stress free. You can tell she truly cares about her customers and takes pride in what she does. Her positive attitude, patience, and attention to detail made me feel valued and appreciated. It’s rare these days to come across someone who goes above and beyond the way she did. Thank you, Miss Sheena, for making today such a great experience you definitely earned a loyal customer!

My initial visit was wonderful I found the bed I liked got my account set up and told them I would call when I was ready to have it delivered. This past week I called and boy was it night and day. Kyle answered the phone and he was sooooo RUDE. He left me on hold so long I just hung up and decided to visit the location. Once I visited the location I asked for the supervisor to let her know what happened she told me “well maybe he was tired and didn’t want to be bothered yesterday was the 3rd and we are very busy on that day. I asked her what did that have to do with me because I’m a paying customer also and deserve a certain level of respect. She looked at me crazy and said nothing. They are horrible!! I told her to cancel my contract and I went right next door to farmers furniture and got the same bed CHEAPER!

I have been a customer at this Aarons for over a year. The first product I ordered set up and everything went fine. The second product I ordered, just a couple months back, I had the same issue as someone previously in the reviews. I was never called for set up and had to eventually call them, and was expected to pay for merchandise i had not even received yet. It was what it was. However today, I called to see if I could get any help extending my payment(the first time I had done this ever, have paid everything to date up so far) due to some financial issues I'm having and instead of wanting to work with their customer they made me feel like a huge problem and nuisance for needing an extension ONCE! For just a couple weeks! When I have already paid off half my lease! And wanted to know what was going on with my finances/life as if it is any of their business? So what are you to tell me that if I can't pay for another two weeks you're going to take my merchandise? That you would need a partial payment? Why is it an issue to just extend out the lease once or do a "payment holiday" which is offered online? This place is a joke. Will not be buying any merchandise from them EVER again. What do you pay twice the cost for? Because it's definitely not for them to help with anything and you are very rude to paying customers.