Aaron's

Today I went to the Aaron’s in Douglasville, Georgia on Highway 5. I dealt with a young lady not sure how to pronounce her name so I’m gonna say Lulu. She was awesome very professional very nice. Very great customer service if she stays with this company, I see her going forward. I wish all young people had her mentality attitude in view for the customer. If I can keep dealing with her, I will continue to do business with these people. She has a great career ahead of her.

My experience with Aaron’s was extremely disappointing. I will not be doing business with them again. Mariah Smith sold me furniture that was heavily damaged, yet presented it as if it were brand new. The condition was unacceptable, with visible damage throughout. When I raised my concerns, no one in the store made any real effort to help or correct the situation. I made it clear that I was looking to build a long-term relationship and furnish my home through them, but that clearly did not matter. The lack of professionalism and accountability was very frustrating. I would strongly advise others to thoroughly inspect items before purchasing and be cautious when dealing with this location.

THEFT, FRAUD, AND BROKEN PROMISES—DO NOT TRUST THEM Avoid this place at all costs. They literally stole money from my checking account. My experience started with a total failure in delivery. I ordered a specific product from their website, but they didn’t deliver it correctly. Instead, I was given a completely different, broken unit that I never would have ordered. It then took a staggering four months just to get that broken item back into their possession, yet despite the massive delay and the defective product, they flatly refused to give me my money back. To make matters worse, while I was fighting for a refund for a product I couldn't even use, they went into my checking account and stole money without authorization. After looking through dozens of other reviews, it is clear this is a pattern: * Unauthorized Charges: They treat your bank account like their personal piggy bank. * Bait-and-Switch: What you see online is NOT what shows up at your door. * Zero Accountability: Management refuses to issue refunds even when they are 100% at fault. This isn't just a "bad experience"—it is predatory and dishonest. I asked for my money back instead of the junk they finally tried to provide four months late, and they stonewalled me. They have no respect for their customers or the law. You are better off going anywhere else. You have been warned.

Mariya and Lucia are the best customer service reps ever. They provided quick and easy service! They treat their customers with dignity and respect! This was my first time leasing at Aaron's and I highly recommend this store! Thanks- Ms. Asia

Brian, Lucia, Mariya and D are all cool people and treat you like a person and not just some random customer. The controller that came with my Xbox was malfunctioning and they ordered a new one for me without issues and it arrived within a few days. It was a real carbon black official controller too, not some cheap knock off. They treat you right. This is my third time as a customer with them and I’m sure I’ll come back again too.

I cant say enough great things about Justin and Brian of the Douglasville store. They are the best of the best. They are kind and respectful at all times. They are extremely knowledgeable concerning Aaron's policies and procedures. They treat me wit dignity and respect at all times. Their integrity is unquestionably of high standards. The customer service skills are unquestionably sharp. All of their attributes are of great quality, whether on the phone or in person.