Aaron's

Jason and my sales person Kia were so great to work with. I was somewhat of a difficult customer and they worked with me and helped me get what I needed. The bedroom set I purchased is great quality and I would recommend this store to anyone. The delivery was great too!

I do not recommend leasing from this Aaron’s. I placed an order on May 10 a bedroom outfit with tv and mattress. It was supposed to be a Mother’s Day gift for my mom ended up having to call every week to find out when exactly they would be delivering everything I kept getting the run around for three weeks. I felt very disregarded with the frustration that I was having with them. The manager finally set up delivery for June 9th he also told me that he would rework my first payment to be a half a payment given that I didn’t have any of the items I ordered so I shouldn’t of had to pay anything until I’ve had it. they delivered it to the wrong address and when my mom tried to tell the delivery guys it was the wrong address he was rude and gave attitude to my mom she tipped them for the inconvenience even though I wouldn’t have. When I got to my moms the furniture that was delivered was dirty and scratched up and it was the wrong set anyways even though the manager told me the reason the delivery was so prolonged was because he had to order the dresser and night stand if they were brand new they would not be filthy and scratched up lol the manager continued to gas light me into believing that the set I got delivered was what I ordered and it wasn’t. It was night and day from what I ordered. the delivery guys also demanded my mom to make a full payment upon delivery disregarding what we had agreed on. I ended up calling them to transfer my account to thomasville ga I have never had any issues with the Aaron’s in Thomasville. I have been a loyal customer for 20 years I have paid off countless things including generators, video games and furniture. And I have never been treated with such disrespect and unprofessional costumer service. I really do hope they get their act together because my experience was unacceptable. If you are thinking about leasing please go somewhere else. Edit- they came back and delivered the RIGHT furniture the delivery guys were still rude and unkind even though it was their mistake delivering the wrong bedroom outfit to us in the first place. I was never apologized to for being gaslit or everything else they did to me the last month.

I do not recommend leasing from this Aaron’s. I placed an order on May 10 a bedroom outfit with tv and mattress. It was supposed to be a Mother’s Day gift for my mom ended up having to call every week to find out when exactly they would be delivering everything I kept getting the run around for three weeks. I felt very disregarded with the frustration that I was having with them. The manager finally set up delivery for June 9th he also told me that he would rework my first payment to be a half a payment given that I didn’t have any of the items I ordered so I shouldn’t of had to pay anything until I’ve had it. they delivered it to the wrong address and when my mom tried to tell the delivery guys it was the wrong address he was rude and gave attitude to my mom she tipped them for the inconvenience even though I wouldn’t have. When I got to my moms the furniture that was delivered was dirty and scratched up and it was the wrong set anyways even though the manager told me the reason the delivery was so prolonged was because he had to order the dresser and night stand if they were brand new they would not be filthy and scratched up lol the manager continued to gas light me into believing that the set I got delivered was what I ordered and it wasn’t. It was night and day from what I ordered. the delivery guys also demanded my mom to make a full payment upon delivery disregarding what we had agreed on. I ended up calling them to transfer my account to thomasville ga I have never had any issues with the Aaron’s in Thomasville. I have been a loyal customer for 20 years I have paid off countless things including generators, video games and furniture. And I have never been treated with such disrespect and unprofessional costumer service. I really do hope they get their act together because my experience was unacceptable. If you are thinking about leasing please go somewhere else. Edit- they came back and delivered the RIGHT furniture the delivery guys were still rude and unkind even though it was their mistake delivering the wrong bedroom outfit to us in the first place. I was never apologized to for being gaslit or everything else they did to me the last month.

Only 3 stars due to a recent experience. Last year bought a deep freezer from them and had excellent staff and all in terms of all of that. But I paid it off and was interested in buying a mattress. We'll went into the process of that. Paid the down payment and signed the lease agreement and they said they had it in their warehouse. Looked like a very well used mattress without any cleaning or seemingly no attempt to clean.. not something I would've expected. Decided to cancel my order cause that just left a bad taste in my mouth in that. Other than that the staff was very helpful and friendly.

Only 3 stars due to a recent experience. Last year bought a deep freezer from them and had excellent staff and all in terms of all of that. But I paid it off and was interested in buying a mattress. We'll went into the process of that. Paid the down payment and signed the lease agreement and they said they had it in their warehouse. Looked like a very well used mattress without any cleaning or seemingly no attempt to clean.. not something I would've expected. Decided to cancel my order cause that just left a bad taste in my mouth in that. Other than that the staff was very helpful and friendly.

Yes smh I couldn’t believe what I was hearing about them until I decided to lease. First I was told my furniture was there and the manager would call to schedule time for pick up. Of course never called. Then I called to schedule to pick it up. Then was told it wasn’t there which later found out it actually Was there like the first person said. Awful service . I am actually returning from years ago. Never again and if they don’t get it together they will close. They lie the manager will not call you. So it’s up to you to keep calling.

Purchased a couch and then a washer and dryer set on separate occasions. The staff at Aaron’s has always been extremely helpful and responsive. Any questions that I have had are answered quickly and I get called back in a timely manner by the manager.

Was very excited to get a new washer and dryer and a table to fit my whole family. I receive the items not on schedule day. I lost my job in March and try to catch up my account. I paid 800 in February to catch it up and get it out of collections. The store manager would have the store call me 4-5 times day during my work hours. I can’t answer my phone at work. Then my dryer stop working told I was gonna get a loan until mine got fixed. Never fixed my dryer and I had to call about it. They took it in August of last year and didn’t get a replacement until February. The replace was supposed to be new that what I was paying for and I got one that was used and has scratches on it. They have sent people to my house asking for payments. My mom made a payment when they came but never got applied to my lease agreement. I had to call corporate to get it put on my account because I was informed by the store it was store credit. Two weeks ago I had some one knock on my door at 845pm and my children were asleep. I have 3 kids and a dog. The dog barking woke up my baby. Mind you the store closes at 7pm. They stop calling or leaving messages but tonight the show up asking for a payment and wonder why I was pissed. Once again they woke my baby up again. They showed up at 830 pm. I understand the law protects them for coming by but at least give a courtesy call before coming out after store hours. This will be my four time calling the corporate office about this store. This location is the worse I ever experienced. I never had problems down south. I told the representative I am to the point I want to throw the furniture out the door and say get it. This location is HORRIBLE and I just to tell people that Aarons is a great place to get furniture. I will never tell someone to go here. Please don’t get scam by this store.

Jason provided me the worst washer and dryer I’ve ever seen before. Jason knew that I only had 4 payments left after turning in my previous brand new washer and dryer set then relocating. I brought in the lifetime purchase slip with only 4 payments left, I was supposedly getting another washer and dryer after bringing in the lifetime purchase slip not new but something that can fit the previous set. Jason said he retrieved the washer and dryer from out of town which was not a set. The washer had a very bad odor with stretches everywhere like it had been spray painted. The dryer had turned yellow in color where it was supposed to be white and it did not match the washer. After telling Jason that I wasn’t satisfied with the set he picked, he told me the only way I can make it better was to get a new contract with having only 4 payments left. Instead he wanted me to start over with a new contract which is crazy doing a long time customer that way. I came in prior to all of this with the lifetime slip and he allowed me to pick a set off the floor only to call me and say it was another customers, so I couldn’t get that set. He then told me to give him some time to find me another washer and dryer and he didn’t say once that I can come back In store and pick a different set. He never offered me that chance. I knew afterwards Jason telling me to give him a few weeks that the washer and dryer he was going to pick for me were going to be the worst ever and it was TRUE. Jason seems to me that he has certain favorite customers that he show more interest to. I came in trying to speak with Jennie she didn’t even care to help the matter. She seems to just want to sit in the glass office and not go above and beyond for loyal customers. Jennie didn’t want to help with the issue at all she redirected me to Damien which he was in the back office and didn’t even step out, instead he only got up and stayed in the back. The customer service is awful and it’s like they are not there for the customers. Jason and Jennie is the front line of the store and I will never purchase anything else from Aaron’s. I asked Jason would he take the washer and dryer thats not even a set that he was trying to give me to his mom’s house????? It’s like that was the worst day ever Jason trying to give me junk and that washer and dryer should be took off of the floor altogether…Jason waisted my time and his time allowing someone to bring that raggedy washer and dryer from the Ocala store or wherever he stated it came from. People come to Aaron’s looking for someone to help them and not someone who just wants someone to get into a new long term contracts when it could have been avoided. Damien could have came together with Jason and Jennie to fix my issue but I left empty handed after renting a truck and trailer due to Jason telling me the washer and dryer that I suppose to get couldn’t get delivered until 3 weeks out. The lifetime reinstatement certificate is not even worth getting because Jason will give you junk for the few payments left. Jason comes off as if he cares for the customer but he doesn’t care at all, he is only about the money and not the customer or making the customer happy.

Jason provided me the worst washer and dryer I’ve ever seen before. Jason knew that I only had 4 payments left after turning in my previous brand new washer and dryer set then relocating. I brought in the lifetime purchase slip with only 4 payments left, I was supposedly getting another washer and dryer after bringing in the lifetime purchase slip not new but something that can fit the previous set. Jason said he retrieved the washer and dryer from out of town which was not a set. The washer had a very bad odor with stretches everywhere like it had been spray painted. The dryer had turned yellow in color where it was supposed to be white and it did not match the washer. After telling Jason that I wasn’t satisfied with the set he picked, he told me the only way I can make it better was to get a new contract with having only 4 payments left. Instead he wanted me to start over with a new contract which is crazy doing a long time customer that way. I came in prior to all of this with the lifetime slip and he allowed me to pick a set off the floor only to call me and say it was another customers, so I couldn’t get that set. He then told me to give him some time to find me another washer and dryer and he didn’t say once that I can come back In store and pick a different set. He never offered me that chance. I knew afterwards Jason telling me to give him a few weeks that the washer and dryer he was going to pick for me were going to be the worst ever and it was TRUE. Jason seems to me that he has certain favorite customers that he show more interest to. I came in trying to speak with Jennie she didn’t even care to help the matter. She seems to just want to sit in the glass office and not go above and beyond for loyal customers. Jennie didn’t want to help with the issue at all she redirected me to Damien which he was in the back office and didn’t even step out, instead he only got up and stayed in the back. The customer service is awful and it’s like they are not there for the customers. Jason and Jennie is the front line of the store and I will never purchase anything else from Aaron’s. I asked Jason would he take the washer and dryer thats not even a set that he was trying to give me to his mom’s house????? It’s like that was the worst day ever Jason trying to give me junk and that washer and dryer should be took off of the floor altogether…Jason waisted my time and his time allowing someone to bring that raggedy washer and dryer from the Ocala store or wherever he stated it came from. People come to Aaron’s looking for someone to help them and not someone who just wants someone to get into a new long term contracts when it could have been avoided. Damien could have came together with Jason and Jennie to fix my issue but I left empty handed after renting a truck and trailer due to Jason telling me the washer and dryer that I suppose to get couldn’t get delivered until 3 weeks out. The lifetime reinstatement certificate is not even worth getting because Jason will give you junk for the few payments left. Jason comes off as if he cares for the customer but he doesn’t care at all, he is only about the money and not the customer or making the customer happy.