Grant RTO

Lady behind the counter couldn’t even get off her personal phone call to say hello or help answer a simple question as my girlfriend and I were walking through. Poor customer service.

Completely horrible customer service, the desk lady's here are completely unprofessional, unreliable and can't get anything right! They will call a wrong number and leave personal information, they will call back to back even after you spoke to someone because they don't write down that they already spoke to you, they change prices and what they say every chance they get and will place the wrong orders and blame everyone else except for themselves, they will try to force you to take the wrong order because it's more convenient for them then to fix their mistake and reorder the right items that were placed in the first place and they will happily take your money but not make things right. I also don't see how it's right to constantly charge taxes with each payment made on time on the same item your paying for when literally everywhere else your taxed once on whatever you're buying!? Make that make since!

We had the pleasure of meeting the owner in person a few times & he is a pretty decent guy. He has told us in the past if there's something you want or need he'll look for it & get it (we once put him to the test & he held up to his true word). However the prices are a bit over priced sometimes for the stuff in store. Most of the workers are nice as well but then you got the one worker who always makes the other workers look bad & just changes the atmosphere all around (big mood changer). However her bad attitude won't keep us from stopping by from time to time just to see what's new. Sometimes they have something new & cool that we definitely don't need but we see & get it anyways. This place is definitely way better than Rent A Center or the judgy/racist Aaron's, so make sure you stop here first & make it your go to place.

I have been going to RTO for years.. and they have always taken care of me with all the items I have purchased from them and never had any issues. The entire staff there is amazing. I have no complaints. RTO is always hands down and I’ll forever be going to them.

This place is not guaranteed a warranty on any of your stuff. They say even a fly flying in your stuff. Will avoid the warranty and you will be out all your money. You paid them for the item. I paid them four months of payments up 4 hundred dollars on a Playstation 5 And the items cash price with only eight hundred And on top of it, I owed them $30 on a chair and it was 13 days late Because of the issue. and they charged me 91 Without my permission. I will never be doing business with this people again. And it's sad because I bought a bed off of them. And several items before. From now on I will only do business with Aaron's because they have insurance on all their items. And they don't want to take your stuff. They just want your money and not overcharge you. Now I don't have a PlayStation 5 and I'm out all this money.