Rent-A-Center

Thanks to Alex Ernie and Sam I have been able to refurnish my new place again for the second time and I am so thankful for all the hard work you guys did for me and my kids!!!

Thanks to Alex Ernie and Sam I have been able to refurnish my new place again for the second time and I am so thankful for all the hard work you guys did for me and my kids!!!

Ernie and Sam delivered my furniture. They were awesome young man thank you so much. Alex, in the Rialto store is so awesome. They’re all so respectful. They’re very helpful. I appreciate them.

Ernie and Sam delivered my furniture. They were awesome young man thank you so much. Alex, in the Rialto store is so awesome. They’re all so respectful. They’re very helpful. I appreciate them.

Ive had nothing but good experiences with all of the staff at the Rialto Rent A Center. Just recently Ernie and Sam delivered my latest purchase and they were helpful, kind and courteous!!!! Love the staff at Rialto Rent A Center!!!!!

Ive had nothing but good experiences with all of the staff at the Rialto Rent A Center. Just recently Ernie and Sam delivered my latest purchase and they were helpful, kind and courteous!!!! Love the staff at Rialto Rent A Center!!!!!

service was amazing, Alex is the best always so sweet and always answers all my questions! I am loving my new bed and tv! Thank you rent a center!!

I have been a customer to this company for a few months. Due to the service, I received before, I was not going to continue. Decided to change my mind and become a customer due to my moving experience, It was a struggle I missed a payment and was questioned “why?” Very rudely, on the phone for more than 10 minutes. Being questioned, I left that alone but today I wanted to get a deal on a sound bar the same Lady I have had an issue with I decided to not put her name. When it came to the deal, she did not deeply explain about the service fee. I had to call another Rent-A-Center for them to explain it to me. I have no issue paying, but she has questioned me, ( and it seems like every time she’s always questioning me ) (I do not talk to her rude and it’s always like this. I don’t understand that type of customer service) but then won’t explain things to me it just makes the experience terrible I moved into a beautiful place and my whole point of becoming a customer is to rent out the items to see if I like them so I am deciding to go to target and get the basically same sound bar for $150, it’s not about right or wrong. It’s just always something with a certain employee here and she has made my move-in experience with this company Uneasy. when my one payment was late, I explained, but they still came to my home and put a letter on my door, explaining that the couches do not belong to me as I do understand, and was explained when she talked to me on the phone. Since then, my payments have been 2 to 3 days early this is why I personally don’t do customer service. I know the difference between fake customer service and genuine customer service every time I get off the phone I am not happy, (This is why I don’t do a occupation that requires customer service cause I know the requirements to making customers happy and I can’t provide that so that’s why I’m not in that type of business ) but I will enjoy the sound bar tonight that I am buying at target but I do enjoy my couches so I will just pay on the items I already have but will not get anything new with Rent-A-Center at least with the Rialto location. I’m not saying, I’m right, but when you are spending your money and overly paying for something, the service should be a certain way and employees that work at this company should never question”WHY” IT SHOULD BE “WHEN” could you pay not why. and I’m actually getting a better deal with going to target and just buying it so actually it’s a win for me. I will take further review to social media platforms.

I have been a customer to this company for a few months. Due to the service, I received before, I was not going to continue. Decided to change my mind and become a customer due to my moving experience, It was a struggle I missed a payment and was questioned “why?” Very rudely, on the phone for more than 10 minutes. Being questioned, I left that alone but today I wanted to get a deal on a sound bar the same Lady I have had an issue with I decided to not put her name. When it came to the deal, she did not deeply explain about the service fee. I had to call another Rent-A-Center for them to explain it to me. I have no issue paying, but she has questioned me, ( and it seems like every time she’s always questioning me ) (I do not talk to her rude and it’s always like this. I don’t understand that type of customer service) but then won’t explain things to me it just makes the experience terrible I moved into a beautiful place and my whole point of becoming a customer is to rent out the items to see if I like them so I am deciding to go to target and get the basically same sound bar for $150, it’s not about right or wrong. It’s just always something with a certain employee here and she has made my move-in experience with this company Uneasy. when my one payment was late, I explained, but they still came to my home and put a letter on my door, explaining that the couches do not belong to me as I do understand, and was explained when she talked to me on the phone. Since then, my payments have been 2 to 3 days early this is why I personally don’t do customer service. I know the difference between fake customer service and genuine customer service every time I get off the phone I am not happy, (This is why I don’t do a occupation that requires customer service cause I know the requirements to making customers happy and I can’t provide that so that’s why I’m not in that type of business ) but I will enjoy the sound bar tonight that I am buying at target but I do enjoy my couches so I will just pay on the items I already have but will not get anything new with Rent-A-Center at least with the Rialto location. I’m not saying, I’m right, but when you are spending your money and overly paying for something, the service should be a certain way and employees that work at this company should never question”WHY” IT SHOULD BE “WHEN” could you pay not why. and I’m actually getting a better deal with going to target and just buying it so actually it’s a win for me. I will take further review to social media platforms.

Very unprofessional I’ve paid the deposit for my couch about two weeks ago. Here we are today & I still have yet to receive my couch . Then on top of that no one calls to give you an update on what’s going on you have to call them. They clearly don’t check their emails was asked to send in proof of address the sales person didn’t even know I had sent the required documents until I called the next day.