Aaron's

My experience with Angelica at Aaron’s was fantastic. She helped me every step of the way, whether it was picking out furniture, adjusting my order, or making changes I needed. She was always so gracious, sweet, and communicative. I felt comfortable from the start. I’m so grateful for her support and just had to leave this review—she’s amazing!

Ima have to give this place a 1 if I could do zero I would Jessica is the worst person for customer service idk who made her manager 🤣 she don’t know how to talk to people, I rather give the Aaron’s in San Bernardino a five star just cause Monica has way better customer service and is way more understanding with her customers idk why we can’t communicate with her instead of Jessica!!!!

Jessica at the Ontario store is absolutely AMAZING!! Has always gone above and beyond to make sure that we have been taken care of! Her customer service is exceptional, her communication is exceptional, she is a true meaning of going above and beyond with exceptional customer service! Thank you so much for all you do.

Very caring very patient I would that anyone should shop at this furniture store

Recently purchased a house and needed to order additional furniture items. I ordered my items online. The store scheduled my delivery date 3-4 weeks from the day I ordered them. There was confusion around my address since I previously ordered from Aaron’s. I spoke with the corporate office to clear and verify the confusion. I also went to the store to confirm the delivery address and items. Afterwards, I had two calls from the store to confirm the delivery date and address. However, the store on its own accords decided to change my delivery date to a day before without confirmation with me. The delivery drivers attempt to deliver but they went to the wrong address. The person at the address informed me of this, so I called the store manager Jessica. Immediately she is rude and defensive when I explained that I made several attempts to confirm the information so there were no mistakes. I go to the store and speak with Angelica who I spoke with in person. I don’t know how they went to the wrong address when the confirmation email has the right address. Although it was their mistake, they want me to wait an additional two to three weeks for items I ordered at the end of September. I am in the middle of moving and closing accounts at my previous address. I don’t have time to clear my schedule to accommodate people I am paying to deliver my items. I use to go to their Fontana location before it was closed and never had any of these issues. Unfortunately this is the only store that services my area, so I will no longer be purchasing from Aaron’s.

I dont feel like this location deserves any starts but im required to guve a star…I’ve had issues with just this location I’ve had so many items from aarons and never had an issue with any other location until this location. Im not sure who jessica is or if she gets a commission on collecting payments but when i say she is the most heartless human being i have ever had a conversation with. Why are you in customer service if you hate people. The way she talks to you and the way she leaves voicemails is just so disrespectful. I was in a really bad accident and was in the hospital for 2 months literally fighting for my life and she just made me feel like i was a homeless person begging for scraps. I dont think I’ll shop with aarons after i pay off my items. If my morals were on track i wouldnt even finish the lease i started but unlike jessica i have some humanity in my soul and care about the well being of others. There’s a difference between collecting and just flat out being inhumane. If this who aarons hires and this what the company stands on then i will no longer have any parts of this company. Ive been nothing but a loyal customer and always greeting people with a smile.