Aaron's

My overall experience with Nekeaii Burchette was excellent. His team was very helpful throughout the entire process. I highly recommend Aaron’s Hot Springs.

We have been dealing with Aaron's RTO for years. We recently paid off our dryer and washer a year and a half before that. NEVER had one problem. Payments were like clockwork, we never missed a payment. It started when these new set of staff took over and we got a stove RTO Feb/Mar 2026. That's when the problems started. Delivery was a week or so late due to the winter storm (no problem, I understood). They finally delivered it, damaged and dented it up, broke the legs and forgot the chord so we can use it. We were told to buy one and bring them the receipt to get reimbursed. We live 20 or miles away. We drove there, pointed out the delivery driver and he said "oh that was done during transit". I heard him say that. I told them we have him on camera dropping it and slamming it into the doorframe. Sent pictures to Make a and was promised new legs, never got them. In June my husband's card on file expired and he called the new one in and was told we have to drive down there again. I said NO and it CAN be taken over the phone. They put it on file and since then, they take the payments early (before we get paid). Autopay is what it means, AUTO! A SET DATE is when it's supposed to come out. I have called numerous times and they keep up with the lies saying, "it's always been that way". OH NO IT HASN'T. It's only been that way since THEY took over. Now on holidays our checking acct is debited early. That defeats the purpose of AUTO pay! I have bank statements that show it has never been taken out early before this time! Nakea took us off autopay so we can call in our payments ON TIME. John the acct mgr called with an attitude saying we now owe 2 payments with a late fee because we don't have a card on file. Why didn't the store mgr Nakea say something? They have taken this place to the lowest form of customer service. They can't explain anything and they don't make sense and are incredibly unprofessional! My car, insurance, WiFi bill and phone are all on AUTOPAY and only comes out on the EXACT date it was set up. Also since June, they raised our payments, then lowered it and now have further messed up our account. John even assured me on the phone that our acct was correct now, "unless someone goes in and changes it." EXCUSE ME? AND I have this conversation on recording. Im done with this place and I URGE anyone needing RTO, GO SOMEWHERE ELSE!

Nekeaii Burchette did an outstanding job!!! Out of 20 years of buying from Aaron’s this was the most non stressful and easiest by far. Awesome gentleman!!!

Nekeaii Burchette did an outstanding job!!! Out of 20 years of buying from Aaron’s this was the most non stressful and easiest by far. Awesome gentleman!!!

I recently lost my job about 3 weeks ago and Nekeaii has helped me be able to have peace of mind knowing that I won’t lose my bed and end up sleeping on the floor lol I have a job coming up in April and I just have to say if it wasn’t for him I’d be stressed out to the max but I’ve learned as long as you keep in contact and let him know what’s going on every few days he will work with you! He’s definitely a blessing to the company and all I have to say to everyone is if you come across an unexpected issue like mine to always be honest 100% Thank you Nekeaii so very much for the help u have given me and my family

I recently lost my job about 3 weeks ago and Nekeaii has helped me be able to have peace of mind knowing that I won’t lose my bed and end up sleeping on the floor lol I have a job coming up in April and I just have to say if it wasn’t for him I’d be stressed out to the max but I’ve learned as long as you keep in contact and let him know what’s going on every few days he will work with you! He’s definitely a blessing to the company and all I have to say to everyone is if you come across an unexpected issue like mine to always be honest 100% Thank you Nekeaii so very much for the help u have given me and my family

From start to finish, this has been one of the worst furniture rental experiences I've ever had. They don't answer the phone unless you call multiple times; they don't keep appointments; they have no consideration for their customers' time. They later called and said there had been an error generating the online contract and tried to raise the price of the rental by seven or eight dollars a week, which would have been about a thirty-dollar price increase. I bought a bed and called them to pick up the furniture. They were supposed to be here by 3 p.m. Big surprise, at this point, they're almost an hour late. After several calls to the office, I got through to someone who got through to the pickup people and told me it'd be another half hour to forty-five minutes. I'm up here in Arkansas to take care of my mom. I'm expecting to be here just for a month and thought I could save some money by just renting the furniture since it's not something she needs. Whatever money I might have saved, I've more than paid double for the aggravation. Save yourself the misery and aggravation and rent from anyone else if you need to rent furniture.

From start to finish, this has been one of the worst furniture rental experiences I've ever had. They don't answer the phone unless you call multiple times; they don't keep appointments; they have no consideration for their customers' time. They later called and said there had been an error generating the online contract and tried to raise the price of the rental by seven or eight dollars a week, which would have been about a thirty-dollar price increase. I bought a bed and called them to pick up the furniture. They were supposed to be here by 3 p.m. Big surprise, at this point, they're almost an hour late. After several calls to the office, I got through to someone who got through to the pickup people and told me it'd be another half hour to forty-five minutes. I'm up here in Arkansas to take care of my mom. I'm expecting to be here just for a month and thought I could save some money by just renting the furniture since it's not something she needs. Whatever money I might have saved, I've more than paid double for the aggravation. Save yourself the misery and aggravation and rent from anyone else if you need to rent furniture.

Nikeaii went above and beyond to make sure I received the appliances I needed. His guest service is beyond exceptional. He was very informative to the extent I didn't have any questions because he covered all basis with me.

Nikeaii went above and beyond to make sure I received the appliances I needed. His guest service is beyond exceptional. He was very informative to the extent I didn't have any questions because he covered all basis with me.