Aaron's

I have been trying to shop here for a month. Reandra is the most terrible customer service I have ever had. On the phone I filed a complaint last week. Nothing, no communication from you or the store. I went in to the store because they said they were going to send pictures of the dresser sets they had and I never received them. When I went in and asked for Marcus the girl there said he is not here. Then simply said have a nice day. Not even a can I help you with something. I will be posting this exact email to your review page on Google. We have since decided to go with a different company in town. They are very friendly and actually enjoy their jobs unlike the employees at Aaron's.

I have been trying to shop here for a month. Reandra is the most terrible customer service I have ever had. On the phone I filed a complaint last week. Nothing, no communication from you or the store. I went in to the store because they said they were going to send pictures of the dresser sets they had and I never received them. When I went in and asked for Marcus the girl there said he is not here. Then simply said have a nice day. Not even a can I help you with something. I will be posting this exact email to your review page on Google. We have since decided to go with a different company in town. They are very friendly and actually enjoy their jobs unlike the employees at Aaron's.

I’ve always had a good experience with your products and services, but I’m really disappointed after a recent interaction with one of your sales representatives. I was simply trying to work through an issue and find a solution together, but unfortunately, the representative I spoke to was not only unhelpful but also rude. It seemed like they weren’t interested in assisting me, and after a few attempts to clarify the situation, the call ended abruptly—multiple times. I understand that everyone can have a bad day, and I don’t want to assume the worst, but I feel that respectful communication and collaboration should always be a priority in customer service. We, as customers, come to you for solutions, and it would mean a lot if every representative took that into consideration, treating each person with the same empathy and professionalism. I truly hope this feedback is taken to heart, as I want to continue supporting Aaron's and hope future interactions will be more positive. We’re all human, and a little kindness and patience can go a long way.

I had a gentleman order me a stove and I didn’t know I had propane not natural gas. I had called the following day to sort it out the lady who answered was nice at first explaining it could be converted but I would have to pay a fee in person for the company. I completely understood but I live far from page and I was explaining that her tone change she told me I could just talk to the sales guy when it comes in and hung up I wasn’t done asking questions or understood what just happened. I called again she answered I explain that I had more questions and she again said to call Tuesday and talk to the sales rep I spoke up before she hung up and told her to just cancel my order and I am done buying from this store. I can not believe they talk to people like that and think it’s okay to hung up.

I’ve always had a good experience with your products and services, but I’m really disappointed after a recent interaction with one of your sales representatives. I was simply trying to work through an issue and find a solution together, but unfortunately, the representative I spoke to was not only unhelpful but also rude. It seemed like they weren’t interested in assisting me, and after a few attempts to clarify the situation, the call ended abruptly—multiple times. I understand that everyone can have a bad day, and I don’t want to assume the worst, but I feel that respectful communication and collaboration should always be a priority in customer service. We, as customers, come to you for solutions, and it would mean a lot if every representative took that into consideration, treating each person with the same empathy and professionalism. I truly hope this feedback is taken to heart, as I want to continue supporting Aaron's and hope future interactions will be more positive. We’re all human, and a little kindness and patience can go a long way.

I had a gentleman order me a stove and I didn’t know I had propane not natural gas. I had called the following day to sort it out the lady who answered was nice at first explaining it could be converted but I would have to pay a fee in person for the company. I completely understood but I live far from page and I was explaining that her tone change she told me I could just talk to the sales guy when it comes in and hung up I wasn’t done asking questions or understood what just happened. I called again she answered I explain that I had more questions and she again said to call Tuesday and talk to the sales rep I spoke up before she hung up and told her to just cancel my order and I am done buying from this store. I can not believe they talk to people like that and think it’s okay to hung up.

I Really Appreciate This Store! Their So Accommodating. They Never Changed My Payments Even After Going Thru 4 Different Couches xD .They Even Brought Our Couch 10 Minutes Before They Were About To Close.(: You Guys Are The Best!!!

I love the Customer service, they give me and how they always help me to find the right couch for my living room. Even when I gone through like 4 couches, they've found the right couch for my living room always nice when I come by and making a payment, they never change my payment .They help me out when I need and can't find what I need ,, I love the washer and dryer that I bought them , I love the customer service always with the welcome to aarons.

I Really Appreciate This Store! Their So Accommodating. They Never Changed My Payments Even After Going Thru 4 Different Couches xD .They Even Brought Our Couch 10 Minutes Before They Were About To Close.(: You Guys Are The Best!!!

I love the Customer service, they give me and how they always help me to find the right couch for my living room. Even when I gone through like 4 couches, they've found the right couch for my living room always nice when I come by and making a payment, they never change my payment .They help me out when I need and can't find what I need ,, I love the washer and dryer that I bought them , I love the customer service always with the welcome to aarons.