Aaron's

O LOVE Aaron's been a member for at least 10 yrs..Never been disappointed and it is so helpful to be a to have the things that I need to improve my environment and lifestyle and so easy, very comfortable with my decisions on everything I have purchased.

O LOVE Aaron's been a member for at least 10 yrs..Never been disappointed and it is so helpful to be a to have the things that I need to improve my environment and lifestyle and so easy, very comfortable with my decisions on everything I have purchased.

I rarely leave negative reviews, but my experience with Aaron’s has been incredibly disappointing — specifically with the manager, Penny. I communicated that I lost my job and was still making payments when I could, yet instead of being treated with basic respect, I was spoken to rudely and told I “NEED to answer my phone,” which is completely inappropriate. Customer service should involve professionalism and understanding, especially when someone is upfront about financial hardship. PENNY was dismissive, unprofessional, and even hung up on me during the conversation. That is not how customers should be treated. I understand businesses need payments made, but there’s a respectful way to communicate with people, and this was not it. Based on my experience, Penny should not be working in customer service.

Great experience with the delivery of the items as well as when I call in. Staff is friendly. Delivery was on time and the set up help was great. The items are also great.

I had to correct the day of the payment. The first phone call didn't work. The second phone call, I was told they would correct it and the GM would call me back. I was never called and the payment day wasn't corrected again. I just made a 3rd call. Avoid this place like the plague, the absolute worst customer service on the planet!

I had to correct the day of the payment. The first phone call didn't work. The second phone call, I was told they would correct it and the GM would call me back. I was never called and the payment day wasn't corrected again. I just made a 3rd call. Avoid this place like the plague, the absolute worst customer service on the planet!

A friend of my parents-in-law recommended this place for a temporary rent on a good couch...for more guests from out-of-town...for Christmas. Rent-to-own...or just rent temporarily...Aaron's was simple to order. They deliver. So many bad reviews...unwarranted...probably from untrustworthy-people looking to steal or abuse products...not rent or own. Good place.

Love Aaron’s they always so helpful love our future, we werent able to download the app netflix and peacock so we called the store and the store manager Penny helped us step by step telling us wat to do to be able to get our apps we wanted download she was very nice and patient i really do recommend aaron’s to everyone..

Love Aaron’s they always so helpful love our future, we werent able to download the app netflix and peacock so we called the store and the store manager Penny helped us step by step telling us wat to do to be able to get our apps we wanted download she was very nice and patient i really do recommend aaron’s to everyone..

Fire your manager Penny, I guarantee you she is the worst employee you have right now. I've spoken with other of your employees and they tell me that this is not the first time they've heard complaints about Penny. Penny is a very rude, disrespectful person and should not be in the customer service industry. Look at how she is representing your store. She is extremely unprofessional and she WILL argue with the customer. I ordered a bed set. It came broken. Called spoke with Penny and she tells me to email the store pictures, so I did. About 2 3 weeks go by, I cant lay on the bed, the legs underneath are broken. So the matress is sinking. She calls us back finally, i think its about the bed, but no she's worried about the payment. So im like what about our bed? You guys haven't even fixed it yet and we've been waiting almost a month for this to be fixed. "I looked at the pictures and it looks fine, it has 6 legs, one broken leg shouldn't bother" Im like what? im telling you the bed is literally broken and I've sent multiple pictures. It's almost been a month and we've been wait8ng for this issue to be fixed. She says "well im not doing anything or fixing the bed till we get a payment from you today." (I paid for the prot3ction plan) I said sre you serious?? We've been waiting almost a month *cuts me off* She says "you sent this email on September 2 it has not been a month. The date at the time of this email is 9/22 She then states "uh I've been on vacation, I barely got back" which doesn't make sense on why she told me to email them and even wait 2 3weeks for her to get back to me only about my payments. I then told her again, the bed is broken and we literally cant use it. She literally says this quote "oh what? You're not using it? Want ne to pick it up tomorrow?" At this point im like no way this manager is really giv8ng me all this trouble , is she really serious did she just say that? I then tell her "are you seriously acting like this? What kind of service is this are you kidding me After the call she then says she's sending someone out to fix the bed. Tomorrow comes, I just tell them to pack it up and take it back. Penny is truly an unprofessional worker especially to be even in management, how'd she land that job? Idk Her customer service is unbelievably baffling on how she even deals with aarons customers. She is disrespectful, willingly able to not help a customer, works as if she hates her job. She is the person answering the calls, and being of service. Penny does not represent aarons the way a manager is supposed to with customer service and experience. I would literally try to not call the store if she was working because I knew she would be of no help whatsoever. The other managers thwre are SO helpful, they explain everything so well in a way I understand how their processes work. Penny is an unexceptional work and manager. Please do a review Friendliness 0 Compassion 0 Knowledge 0 Responsiveness 0 Professionalism? ZERO Gratefulness for my business? Probably 0