Rent-A-Center

My first time using this service and it will be my last I went to a competitor instead which was hassle free. I placed a order and signed my agreement online and paid my deposit. it saifd that someone from the store would contact me to set up delivery. That call never happened, I had to CALL THEM, before they closed the next business day. So when I did the guy who answered literally was laghing the entire time, so unprofessional so then his boss got on the phone and finished the delivery date process but her disposition was off like way off. fast forward to delevery day my window was 3pm-5pm, here it is 453pm and I haven’t received any call or email regarding my delivery, so again I had to CALL THEM to see what was going on. The guy who answered said that my item was on the truck and was waiting for another person to help deliver, but they close in 1 hour so I wasn’t hopeful. the rest of the day came and went and no call to say hey we won’t make your delivery today no nothing. so surly they will call tomorrow to update me and deliver the item right? No! I waited to 4pm to see if they would reach out, but sadly that did not happen. I called the store to ask for a update and the manager answered, again with a nasty disposition, her tone was unprofessional like she was annoyed that I even called. I gave her my name and she asked “what did you order” this is the same lady who I spoke with that placed my delivery date so she should be familiar with me. at this point I was frustrated of the service or the lack there of that I received up to this point so I ask her to cancel my order. She raised her voice and said “I HAVE NO ORDER FOR YOU” . what? why is that? I told her that she was the one who originally helped me set up delivery and I paid a deposit and all so I’m confused. She then said “He refunded your order yesterday” Who is he, and why did he do that!? The guy I spoke with yesterday said that my order was on the truck and that he was waiting for help, that’s all! so why was my order canceled and refunded without me telling them?! I hung up and called there cooperate office. This is beyond ridiculous and the lack of communication and straight unprofessionalism at display at this location is diabolical. They all need training in customer service and after all this not a single time was I apologized to. Not even after the manager raised her voice at me about not having a order but then found my order. stay far far away.

My first time using this service and it will be my last I went to a competitor instead which was hassle free. I placed a order and signed my agreement online and paid my deposit. it saifd that someone from the store would contact me to set up delivery. That call never happened, I had to CALL THEM, before they closed the next business day. So when I did the guy who answered literally was laghing the entire time, so unprofessional so then his boss got on the phone and finished the delivery date process but her disposition was off like way off. fast forward to delevery day my window was 3pm-5pm, here it is 453pm and I haven’t received any call or email regarding my delivery, so again I had to CALL THEM to see what was going on. The guy who answered said that my item was on the truck and was waiting for another person to help deliver, but they close in 1 hour so I wasn’t hopeful. the rest of the day came and went and no call to say hey we won’t make your delivery today no nothing. so surly they will call tomorrow to update me and deliver the item right? No! I waited to 4pm to see if they would reach out, but sadly that did not happen. I called the store to ask for a update and the manager answered, again with a nasty disposition, her tone was unprofessional like she was annoyed that I even called. I gave her my name and she asked “what did you order” this is the same lady who I spoke with that placed my delivery date so she should be familiar with me. at this point I was frustrated of the service or the lack there of that I received up to this point so I ask her to cancel my order. She raised her voice and said “I HAVE NO ORDER FOR YOU” . what? why is that? I told her that she was the one who originally helped me set up delivery and I paid a deposit and all so I’m confused. She then said “He refunded your order yesterday” Who is he, and why did he do that!? The guy I spoke with yesterday said that my order was on the truck and that he was waiting for help, that’s all! so why was my order canceled and refunded without me telling them?! I hung up and called there cooperate office. This is beyond ridiculous and the lack of communication and straight unprofessionalism at display at this location is diabolical. They all need training in customer service and after all this not a single time was I apologized to. Not even after the manager raised her voice at me about not having a order but then found my order. stay far far away.

Absolutely despise this place worst thing I could have ever done. Currently having to sleep on my couch because my “brand new” bed it’s uneven so bad a dang penny would roll off of it!

Absolutely despise this place worst thing I could have ever done. Currently having to sleep on my couch because my “brand new” bed it’s uneven so bad a dang penny would roll off of it!

My husband and I have ALWAYS paid our payments sometimes a couple days late but nonetheless we always pay. Yes, they add late fees and we pay that as well so if anything they are benefiting. If you are even one day late, they will continuously harass you and blow up your phone. Multiple texts and calls a day. They might as well switch me to monthly at this point so I only have to deal with them once a month because I am sick and tired of having my phone blown up for being one day late. It’s harassment. They are ridiculous and act like we’re just gonna skip out on our contract and never pay.

My husband and I have ALWAYS paid our payments sometimes a couple days late but nonetheless we always pay. Yes, they add late fees and we pay that as well so if anything they are benefiting. If you are even one day late, they will continuously harass you and blow up your phone. Multiple texts and calls a day. They might as well switch me to monthly at this point so I only have to deal with them once a month because I am sick and tired of having my phone blown up for being one day late. It’s harassment. They are ridiculous and act like we’re just gonna skip out on our contract and never pay.

I would leave half a sar if it were an option. Horrible horrible customer service. They start bugging us over a week BEFORE the payment is due. We don't miss payments. It's pure harassment. We've told them stop numerous times. My husband had changed the card we had previously used in the beginning for payments payments over three months ago . In fact when the harassment started this week he said again do not use that card. He stated he would make a payment before due date . Well first thing this morning these morons hit his old card FIVE TIMES before nine a.m . This is for a bill not even due. The card should have not still be on our account but they won't delete it even though they were told not to use it anymore. I'm ready to tell them come get the fridge and just take the loss. What business is legally allowed to steal your money way ahead of a scheduled billing date without permission. Also charged us six dollars extra! My husband stated very clearly HE would make a payment. Did not give this scamming place permission in any form to do this. Bill is not due until Fri. Who knows if we will get billed twice.

I would leave half a sar if it were an option. Horrible horrible customer service. They start bugging us over a week BEFORE the payment is due. We don't miss payments. It's pure harassment. We've told them stop numerous times. My husband had changed the card we had previously used in the beginning for payments payments over three months ago . In fact when the harassment started this week he said again do not use that card. He stated he would make a payment before due date . Well first thing this morning these morons hit his old card FIVE TIMES before nine a.m . This is for a bill not even due. The card should have not still be on our account but they won't delete it even though they were told not to use it anymore. I'm ready to tell them come get the fridge and just take the loss. What business is legally allowed to steal your money way ahead of a scheduled billing date without permission. Also charged us six dollars extra! My husband stated very clearly HE would make a payment. Did not give this scamming place permission in any form to do this. Bill is not due until Fri. Who knows if we will get billed twice.

Everyone has been wonderful! Greg's team really goes above and beyond and has been wonderful to work with! I know I had been difficult to work with at times, but Greg has really made the process very easy and stress free! So, a big thanks to him and his team! Thank you, Greg! -Danielle

if I was able to choose zero stars I most definitely would. I placed an order for a sectional on December 28. I am writing this review on January 31 and I still have no sectional. The only communication has been on my part reaching out with no definite date of when I would receive my piece of furniture. And believe it or not I was charged for furniture. I don’t own or have any idea of when it would be received. Never again.