Rent-A-Center

Highly unprofessional, sat and literally pounded on my door 9 times for a washer and dryer set that I was 15 days late on. I get that I was late but I never got any calls and they just showed up and woke up my baby and wouldn’t leave, almost had to call police. Will never rent from them again..

Highly unprofessional, sat and literally pounded on my door 9 times for a washer and dryer set that I was 15 days late on. I get that I was late but I never got any calls and they just showed up and woke up my baby and wouldn’t leave, almost had to call police. Will never rent from them again..

I had my place broke in to and I took a police report to them which is supposed to be covered in the extra insurance they make you pay for but I was told it didn't matter they couldn't help and I still had to finish paying for something I didn't have and insurance that don't insure anything

Everyone was really eager and helpful to get me what I wanted at a great price

Everyone was really eager and helpful to get me what I wanted at a great price

They sold me a computer that was supposed to be a very good computer that when the person originally bought a brand new, who only had a briefly was going to be charged over $1000 for it they brought it to me. It wasn’t in a box. It was fully assembled and They’re charging me over $500 for this computer automatically signed me up for the benefits plus which I did not agree to and now I want to have either a new computer and I don’t feel that I should have to pay another dime for a new one and if they feel that they think I’m going to pay another dime then they’re gonna reimburse me for what I’ve already paid for this one and I’ll go find me another one for the money. I’ve already paid them. I could buy me a brand new one that’s got four stars And it won’t cost me nothing near what they think if they’re trying to charge me so don’t trust everything they tell you.

They sold me a computer that was supposed to be a very good computer that when the person originally bought a brand new, who only had a briefly was going to be charged over $1000 for it they brought it to me. It wasn’t in a box. It was fully assembled and They’re charging me over $500 for this computer automatically signed me up for the benefits plus which I did not agree to and now I want to have either a new computer and I don’t feel that I should have to pay another dime for a new one and if they feel that they think I’m going to pay another dime then they’re gonna reimburse me for what I’ve already paid for this one and I’ll go find me another one for the money. I’ve already paid them. I could buy me a brand new one that’s got four stars And it won’t cost me nothing near what they think if they’re trying to charge me so don’t trust everything they tell you.

My scheduled delivery was an hour and a half past time and the only courtesy I was given was 10 minutes after the scheduled time frame to let me know it would be another hour and a half before I received my item. When the delivery guys show up they take my old couch out forcefully through the door putting marks on it. When they brought in the new couch I had to instruct the men to take the legs off the couch so it would properly fit through the door way considering they done marked the door taking the one I had just had delivered 5 days before that smelled of urine and filth which is why I was getting this delivery. They then lay the couch material down on my porch which is muddy due to the snow I ask them not to do that with the rest of the sections and to please take the other legs off the couch in the truck. I do have photos as well as a video of the worker stripping the screws in the new living room suite. I am not at all happy with either of my delivery experiences. They lack customer etiquette, they are lazy and unwilling to do their jobs and do it the right way.

My scheduled delivery was an hour and a half past time and the only courtesy I was given was 10 minutes after the scheduled time frame to let me know it would be another hour and a half before I received my item. When the delivery guys show up they take my old couch out forcefully through the door putting marks on it. When they brought in the new couch I had to instruct the men to take the legs off the couch so it would properly fit through the door way considering they done marked the door taking the one I had just had delivered 5 days before that smelled of urine and filth which is why I was getting this delivery. They then lay the couch material down on my porch which is muddy due to the snow I ask them not to do that with the rest of the sections and to please take the other legs off the couch in the truck. I do have photos as well as a video of the worker stripping the screws in the new living room suite. I am not at all happy with either of my delivery experiences. They lack customer etiquette, they are lazy and unwilling to do their jobs and do it the right way.

If you get something from RAC, and the installation causes that item not to work properly, the Manager will promise to have it fixed, because you paid for the extra warranty on that item for two weeks long without ever sending anyone to fix it. We called every other day to see about getting it fixed and he never delivered on his promise to fix it since we got the warranty. My boyfriend said he wouldn’t pay for a faulty item until it was fixed, so when they finally showed up to fix it (over two weeks later) they demanded payment before they would fix it. He managed to pay all the cash he had on him and they got it repaired today. This blackmail tactic to fix a broken item they sold to us was not very nice since they were the ones at fault. I would never recommend getting anything from RAC. Being swindled isn’t worth it. We will shop elsewhere in the future. Thank you.