Rent-A-Center

I had an Amazon return and it was 10 minutes to closing. Even though they were preparing to close the young man assisted me. He went above and beyond for customer service.

Where is Evelyn or Mike?! Those are the only two I like to deal with. Them other rude unprofessional dudes can carry them attitudes somewhere else and go get more training. I have paid things off with them, but I recently told them come get there stuff. After the experience I had a few minutes ago with the associate hanging up in my ear before I could even respond back to him...Just talked to Evelyn, her and Mike always go above and beyond to take care of their customer's. I appreciate them both!!

Where is Evelyn or Mike?! Those are the only two I like to deal with. Them other rude unprofessional dudes can carry them attitudes somewhere else and go get more training. I have paid things off with them, but I recently told them come get there stuff. After the experience I had a few minutes ago with the associate hanging up in my ear before I could even respond back to him...Just talked to Evelyn, her and Mike always go above and beyond to take care of their customer's. I appreciate them both!!

They initially told me that my down payment was 0$ then when I called the store they told me my down payment was 100$ and also in my contract agreement there wasn’t a down payment

They initially told me that my down payment was 0$ then when I called the store they told me my down payment was 100$ and also in my contract agreement there wasn’t a down payment

I purchased a quad plex 5 months ago and currently live in one of the units as I’m remodeling it. Guys from this store have shown up to my place every couple weeks since closing, asking for a guy that doesn’t live here and are now leaving notes on my door from the “store manager” saying I have violated my agreement (blah, blah, blah) with threats. The person they are looking for has not lived here for 5+ months. I have told the guys that come by repeatedly the guy does not live here and they always badger me about a play station and inquiring if one was left behind. No, no one left a play station behind and no, I don’t know anyone by the name of Alvin. Next visit or notice I receive, I’m calling the Portsmouth pd.

I purchased a quad plex 5 months ago and currently live in one of the units as I’m remodeling it. Guys from this store have shown up to my place every couple weeks since closing, asking for a guy that doesn’t live here and are now leaving notes on my door from the “store manager” saying I have violated my agreement (blah, blah, blah) with threats. The person they are looking for has not lived here for 5+ months. I have told the guys that come by repeatedly the guy does not live here and they always badger me about a play station and inquiring if one was left behind. No, no one left a play station behind and no, I don’t know anyone by the name of Alvin. Next visit or notice I receive, I’m calling the Portsmouth pd.

i’d give these people one star gave me a tv that was broken AND THEN the next one was used no discount and duct tape was on it and scratched harassed me knocking on my door cause i’m a few day late when we made a commitment i don’t understand but all rent a center manager are horrible do NOT GO THROUGH THEM

Ive used them for a few years & have been satisfied up until recently. It would've been a five for the most part,but one particular associate really disrespected me in the phone about missing one payment week because of my check being late & that soured me on dealing with your store, because I've never not paid my bill. If I'm late I have no issue of paying the late fee because I'm late ,but thst young fellow disrespected the hell out of me over that payment. He wasn't trying yo hear anything I had to say other then "will I be making a payment today?" That's not how you treat your real customers that pay their bills.[Edit] After posting my review i got a email/response from rent a center telling me to call them & I did. The person who answered basically brushed me off with several "mhmms" like she wasn't interested. She was causally doing it to the point i stopped talking & said "you aren't paying this any mind are you?" Which she proceeds to ask me for the phone number associated with the account ignoring what I just said to her. @rent a center it seems bad attitudes are rampant in your company.

Ive used them for a few years & have been satisfied up until recently. It would've been a five for the most part,but one particular associate really disrespected me in the phone about missing one payment week because of my check being late & that soured me on dealing with your store, because I've never not paid my bill. If I'm late I have no issue of paying the late fee because I'm late ,but thst young fellow disrespected the hell out of me over that payment. He wasn't trying yo hear anything I had to say other then "will I be making a payment today?" That's not how you treat your real customers that pay their bills.[Edit] After posting my review i got a email/response from rent a center telling me to call them & I did. The person who answered basically brushed me off with several "mhmms" like she wasn't interested. She was causally doing it to the point i stopped talking & said "you aren't paying this any mind are you?" Which she proceeds to ask me for the phone number associated with the account ignoring what I just said to her. @rent a center it seems bad attitudes are rampant in your company.