Aaron's

Incredibly poor communication and customer service. We arranged to have a bedroom and living room delivered today 7/17 by 3pm. I received a voicemail this morning asking for me to call them. I did, and was told that we needed an updated application, even though we already have an account with Aaron's, and have been paying for an item for about 3 months. Ok, fine, can do. After beginning the process, I was informed that our delivery was not going to happen today due to their poor process. They should have updated the application weeks ago when we arranged the delivery for today. The manager refused to acknowledge that they made a mistake, and kept passing the blame to me for not calling them back immediately. We canceled the purchase, and will go to Rooms to Go like we should have done in the first place. First and last experience with Aaron's.

Super fast and friendly service. Very good conversation as well as clean store. To date I haven't had anyone give me better more courteous service in an Aaron's store. Very happy and can't wait to pay my bill because I feel like we all became fast friends. Thank you for the amazing experience!!!!

I’ve purchased from this Aaron’s twice and both times Macy was my sales person. She was helpful, informative and made the process really easy. I they were able to schedule my delivery for the next day and that process was smooth as well. Overall, I’m really glad I chose to shop with them and I appreciate being able to purchase nice furniture with reasonable payments

I got my washing machine and dryer combo from aarons brand new. So my washing machine broke on the last week of May and aarons sent out a tech guy from GE to try to fix it and he couldn't and it was taking forever so aarons finally gave me a loaner and took my washing machine to their warehouse in Pennsylvania to fix it the first week in July and not once called to give me a update I called faithfully checking on it. They had no problem calling me the few times i had to pay a week late. Anyways they finally said they had my washer ready. When I got it I called them because it was extremely dirty and filthy it looked like it was sitting outside since july. Then it had a flower sticker on the side of it which clearly i did not put there. I was like this is not my washer and they then said ok read off the serial number from the back and we did which we noticed that the serial number had clearly been ripped off our actual washer and put on this one. If I could give them 0 stars I would! After all the time we waited for them to give us somebody elses washer thats been sitting outside is just ignorant! If u couldn't fix our washee then just say that! And give us a new one or one equivalent dont just give me this trash!

If I could give negative numbers, they would be getting them. I am leasing a refrigerator and it quit working Sunday night. Called and was told they would submit a ticket for a technician and it could take up to 24 hours to hear from the technician. I am not happy about that because I lost everything in the refrigerator. Fast forward 24 hours, still no call from the technician call the store and Barron says there is nothing they can do but resubmit the ticket and no one else is there in the store to possibly bring a small freezer to at least put the $250 plus meat in it. If I haven't heard from a technician by Wednesday they will then bring a loaner. Then he states Joseph said we have the refrigerator plugged into an extension cord. Uh no that isn't true and Joseph needs to quit lying trying to get Aaron's out of taking care of this. Called the corporate office and was told the would escalate my complaint to the regional manager and could expect a call from him. That was over 3 hours ago and I have yet to hear from anyone. This is about the worst customer service I have ever experienced. Yet I will still have to make that $85 payment after losing all my food in the refrigerator and freezer due to their contracts with 3rd party vendors.

We leased a lawn mower from them and were set up on auto draft payments. At one point during our contract we had turned the auto draft off when we added a new lease agreement for a sofa and loveseat. We ended up returning the sofa and love seat because the quality for the price wasn't worth it and we found a much better set at a local furniture store at a far better cost. After that we had the auto pay turned back on, we did this IN STORE in person so we KNOW we had it turned back on. We have paid on our agreement and come to our final month and surprise surprise no auto draft payment. Today they send someone TO MY HOUSE with an aarons truck as if they are going to take back something Ive paid on for a year and ONLY 1 payment was left. Considering they were told to put it on autodraft and failed to do so apparently doesnt matter. To send someone to my home and make it appear that we are in jeopardy of having something repossesed is absolutely unacceptable. P.S. the woman that works there lacks customer service completely. If youre daring enough to use them, the ONLY person who seems to know anything is Joe, so ask for him!!!