Rent-A-Center

Listed as an Amazon drop off location but they put a sign on the door saying they don’t accept Amazon drop offs right now. They said because they ran out of bins. This made my whole return a living hell.

Listed as an Amazon drop off location but they put a sign on the door saying they don’t accept Amazon drop offs right now. They said because they ran out of bins. This made my whole return a living hell.

I’m never buying furniture the regular way again! I love Donnie and ms Jessica and my other rep I forgot her name. this Rent a center location will always be my go to. My home feels so elegant with the furniture I got there. I can’t believe I almost fully own an 86” tv. They have made my home so comfortable. The guys that come set it up are so fast and always on time.

I’m never buying furniture the regular way again! I love Donnie and ms Jessica and my other rep I forgot her name. this Rent a center location will always be my go to. My home feels so elegant with the furniture I got there. I can’t believe I almost fully own an 86” tv. They have made my home so comfortable. The guys that come set it up are so fast and always on time.

Great experience with Rent-A-Center! The staff was friendly and helpful, and the whole process was easy and stress-free. Everything went smoothly and I’ll definitely be coming back in the future.

Great experience with Rent-A-Center! The staff was friendly and helpful, and the whole process was easy and stress-free. Everything went smoothly and I’ll definitely be coming back in the future.

Jessica was a great help. She communicated with me through the whole process and was great help finding a nice bedroom set for my daughter.

Jessica was a great help. She communicated with me through the whole process and was great help finding a nice bedroom set for my daughter.

Staff is courteous and polite. Always feel welcome when I enter the store. Just purchased a dryer. Will always recommend Terrell store.

Update: DO NOT USE THIS STORE! Already in process of speaking with district manager but do want everyone to know our experience. I really do not like to write bad reviews but after my experience I'm trying to prevent it from happening to someone else. So my husband lost his job because he was sick and hospitalized, at first they were helpful but then of course we got behind and so my husband called the store to let them know the situation and a gentleman named Kent answered the phone and told my husband he understood and would like to help and said he could give us until the 25th to get caught up and we appreciated that... if we couldn't we told them we totally understood if they had to pick it up. Well a couple of days later we received a call from the manger who said the gentleman he spoke to did not have clearance to make that decision so they were coming to pick it up even though THEIR employee made a verbal agreement stating we had to the 25th, so of course this is wrong and decided to call their corporate office and as suspected the gentleman we spoke to said this is not how Rent a Center should conduct business, apologized and then shocked us by asking if any of the three employees we spoke to even mentioned we were paying for benefits plus and that one of them should of told us we qualified for help because he lost his job involuntarily and benefits plus COVERED that! That we should not have had to make any payment and claim our benefits we have been paying for!! So today they picked up our stuff even though there was help available that we did not know about. This store is awful compared to the one I used years ago. Why have someone who does not have clearance answering phones and speaking with customers making legally binding verbal agreements and then failing to mention we qualified for the benefits plus help. Not one apology from that store but luckily a very nice man in corporate is trying to help but we will NEVER use this location again! They need a refresher on management and to reread their benefits plus program policies. STAY AWAY! Use a different store!!!