Aaron's

I wanted to update my review - I spoke to the Division Manager, we settled the issue, she went above and beyond to better serve me and right the wrong, and made a strong note that she is in store fixing the issue within those that are employed there and holding managerial positions. She represented Aaron's very well! I would give this business 0 stars if I possibly could! My asset is 2 months away from being paid off in full. Over 4 grand I gave this company! I am 32 hours past due and they sent someone knocking at my door for payment, ( my auto payment card expired ) mind you he was incredibly crude, unfriendly, and kept his hands in his pockets the entire time which was alarming as a single mother alone in her home. It was not a friendly exchange or professional at all. He also told me my payment was 1 week late which was incorrect. I called the store to let them know the situation and mistake made, the manager Kay, told me their Regional Manager Venessa or maybe Veronica was sending people out this weekend to collect payment. So I requested to speak to her but was told shes not in on the weekend ( so im trying to figure out who gave this man permission to come to my door today on a saturday if my payment was due yesterday a friday ) Every time I tried to speak she was yelling over me about my contract and would not let me speak. She ended up screaming at me when I told her to shut her mouth for one second and then proceeded to hang up on me. Apparently shes the only one allowed to be rude on the phone. 2 years I have had my asset, made my payments, been a great customer, and I am stunned at the respect and appreciation ive been given doing business with them at the end of me paying off my asset. It seems like anyone can earn a managerial position and it requires absolutely zero professional skills, no composure, and zero emotional maturity. Never again will I purchase with aarons. Way to go Kay!

These guys have been SO amazing even in the face of my annoyance. They're so understanding to others situations and quick to make up for any communication issues. 10/10 love the representatives here

I wanted to get something from there online order but they want more down than the monthly payment do better Aaron's

I'm currently buying 3 things from Aaron's. One will be paid off next month. The staff is welcoming and helpful but not pushy, which is nice. I highly recommend Aaron's if you're in need to get something on a payment plan.

The Terrell store is awesome, I have bought on the rent to own program with them for years and they have been very understanding when issues arise with a payment being late. They never harassed me or threatened to come repossess the items financed. They give you ample opportunity to get square with them and they are very professional about how they conduct all business. 5/5 they are a great store and I’m happy to continue to do business with them.