Aaron's

They are relentless. I have paid off my items and they are still harassing me about buying items after I have said no time and time again. They have even called my job and emergency contacts on several occasions and I said no and to stop calling .When I spoke to the manager about , she was rude and unprofessional. You are harassing me after I said no and you have the nerve to have an attitude . This place should be your very last option. I repeat try your best to avoid this place!

I had a very unpleasant experience at this store on yesterday 8/12/24. I just moved to Dallas and I was excited to purchase a washer and dryer. My excitement went right out the window when I stepped into this place around 2:46PM. I went to browse the washer and dryers they had on the floor. About 5 minutes went by and the gentleman working didn’t acknowledge me. I went to him and he said “oh I didn’t hear you come in” and he was working in the front of the store. I’m not sure how he missed me it was almost impossible.I ignored his behavior but it continued. I would inquire about which washer/dryer set to get…and he looked at me like I was a ghost and kept stating “I don’t know”… I inquired about the televisions asking what were the price “I don’t know” instead of saying “let’s take a look” oh no whenever I asked about products it was a simple “I don’t know”. He asked if I would like to add the warranty. I asked is it worth it and he gave me a dry response to the point i didn’t know if i was making the right decision…I tried engaging in conversation with him and nothing. Just rude…like I was talking to a brick wall.Today I will be calling to cancel my order. As a business owner I do know this was a very inappropriate interaction. I can’t get over his hurry up and leave demeanor. I left and went to American Freight in Allen and was treated with so much respect, outstanding customer service,and found an amazing deals on a washer and dryer…. And was educated properly on what fits me best…. My advice to anyone looking for appliances or furniture go there….. this location doesn’t value customers….DO better with treating customers with curtsey you never know you’re interacting with.

I shopped here because I could just get any credit going anywhere at the time I chance these guys! When my income stopped I politely returned their item back to them and the young lady who serviced me said my refund should come back on my that it could take up to 3 to 5 business days it’s been 9 days no funds have been placed! I called after the 3 day customer lady said she wanna gonna contact their IT department to see what’s going on their department that they’ll be reaching out to me I haven’t heard one thing from Aaron’s this is no way to do business! I got treated better at rent-a-center!

I want to personally shout out Victoria in this store. She is the epitome of customer service. I picked an already sold recliner set and didn’t really want any other kind. First she called a few stores looking for it with no luck, then gave me the option to order although I didn’t really want to do that. Finally, she was able to get the set back I had from a different store and get it delivered the next day. I told her I needed a 30 min call ahead so I can leave work, which the delivery drivers did, but it was written in capital letters and highlighted on my agreement as a reminder to them. She was pleasant and accommodating from the time I walked in the store until the final call to set my delivery time. I recommend this store to everyone and anyone.

UPDATE!!!! AGAIN!!!! I’m not only going to return the items that I have been paying on but I’m NEVER GOING BACK TO THEM AGAIN. And if someone asks me to recommend doing business with them I WILL SAY STAY AWAY! They don’t care, they don’t communicate well with others and they only care about making a buck! They have inferior products for premium price!!! Customer service is not high on their list. Creating a plan for the customer to achieve the objective of continuing the business relationship is not a priority. Communicating what has happened and what the desired result is the area of opportunity that the staff does not or has not been trained to accomplish. When a customer is current and hasn’t had any issues with paying what is owed, that is the type of customer you should want to keep and accommodate.