1671 Ih 35 S Ste 407, New Braunfels, TX 78130
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1671 Ih 35 S Ste 407, New Braunfels, TX 78130
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I’ve called to get some assistance with a purchase that I had with them and was asked if I could be placed on hold. I said yes, thinking it would only take a couple of minutes but instead I was on hold for 11 minutes and counting. I then proceeded to call back they didn’t answer, then they answered and hung up on me. Then they decided like they couldn’t hear me on the phone so then I had to call back numerous times and the guy gives me excuses. He was trying to close a sale. if that was the case you could’ve had the common courtesy to come on the phone and let me know that you were working with someone to give you a little bit longer. Stay far away from this place all they care about our sales they don’t care about their actual customers.
I’ve called to get some assistance with a purchase that I had with them and was asked if I could be placed on hold. I said yes, thinking it would only take a couple of minutes but instead I was on hold for 11 minutes and counting. I then proceeded to call back they didn’t answer, then they answered and hung up on me. Then they decided like they couldn’t hear me on the phone so then I had to call back numerous times and the guy gives me excuses. He was trying to close a sale. if that was the case you could’ve had the common courtesy to come on the phone and let me know that you were working with someone to give you a little bit longer. Stay far away from this place all they care about our sales they don’t care about their actual customers.
This place is terrible, especially the morning crew on 12/29/25. On top of that they are allergic to answering the phone
This place is terrible, especially the morning crew on 12/29/25. On top of that they are allergic to answering the phone
Place is Ridiculous. Never answers the phone , leaves you on hold but if your 30 seconds late on a payment they are emailing you and blowing your phone up . Get a grip.
Place is Ridiculous. Never answers the phone , leaves you on hold but if your 30 seconds late on a payment they are emailing you and blowing your phone up . Get a grip.
Hope and Robert I believe were their names ! Fantastic! There was an issue with our water pipes and they still did the damn thing. We will continue our business with them! Thank y’all for being fantastic and I’m so sorry for the issues along the way! Y’all did amazing considering the circumstances!!!!
Hope and Robert I believe were their names ! Fantastic! There was an issue with our water pipes and they still did the damn thing. We will continue our business with them! Thank y’all for being fantastic and I’m so sorry for the issues along the way! Y’all did amazing considering the circumstances!!!!
My husband and I stopped by this location on our way home last Sunday. We are looking to purchase a new washer and dryer. Unfortunately Desiree was the only employee working at the time. It was absolutely the worst experience I have ever had in any retail store in my entire life! She was extremely rude and started raising her voice at me! She literally was talking to me like a was some little punk off the street! Desiree seriously needs some immediate training in customer service and people skills! Giving one star simply because I can't give ZERO!!!! ****I wanted to add that my husband and I spoke with the manager of this location, Michelle and she is awesome! We purchased a new washer and dryer as well as a new mattress. The two young men who made the delivery were quick, friendly and efficient. We are enjoying our new appliances and love our new mattress!
My husband and I stopped by this location on our way home last Sunday. We are looking to purchase a new washer and dryer. Unfortunately Desiree was the only employee working at the time. It was absolutely the worst experience I have ever had in any retail store in my entire life! She was extremely rude and started raising her voice at me! She literally was talking to me like a was some little punk off the street! Desiree seriously needs some immediate training in customer service and people skills! Giving one star simply because I can't give ZERO!!!! ****I wanted to add that my husband and I spoke with the manager of this location, Michelle and she is awesome! We purchased a new washer and dryer as well as a new mattress. The two young men who made the delivery were quick, friendly and efficient. We are enjoying our new appliances and love our new mattress!
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