Rent-A-Center

worst company in kerrville - I’ve done plenty of business with them i was a cash buyer for months spent well over $5k+ cash with them then I went in to buy my wife an iPad and myself a new Xbox well I wanted to pay cash with using my 25% off coupon I had 2 coupons the manager jay stated he would have his boss Paula adjust the pricing the next day since she wasn’t in that day of purchase - I left with both new items after leaving an Initial payment I never heard back and tried reaching out to them multiple times - I finally got a response from the boss lady Paula a month later stating she would look into it Monday - she advised me of that Sunday well today we are Friday and I messaged boss lady today and got a reply from jay the manager stating to bring the items back and he could refund the recent 1 month payment but not both inital payments - not being understanding that he told a customer he’d have my deal sorted the next day and not replying to the customer or following up for over a month They also stated they’d have a new nightstand for me - due to the damaged one I never once received it - I’ve been getting told “ we put in a claim for it 6 months ago and still waiting “ worst company ever - they lie to their customers Lloyd is the only understandable worker there and the guy who builds the furniture Paula & Jay on the other hand is non professional and scammers

Very cordial, respectful & professional. I appreciate the friendly reminder texts from their team to help me stay current or ahead of payments. The manager, Paula is always friendly, greets me by name & ask how my mother is.

Very cordial, respectful & professional. I appreciate the friendly reminder texts from their team to help me stay current or ahead of payments. The manager, Paula is always friendly, greets me by name & ask how my mother is.

If I could give -100000000 stars I would because the amount of stress that this caused me ! I would have washed my clothes by hand at this point ! So long story short I got a washer dryer combo then out of no where the dryer was making noises they took it to get “FIXED” but two weeks later they came to give it back with the same noise so I call they send me a different one and say to keep that one instead no extra charge everything is peach’s ! Then BOOM I start getting charged 79 something when I payed 56 mind you on auto pay each month for about a year then they wanna tell oh no your late the “SYSTEM “ keeps kicking your card out that’s why the high payments like what and mind you this happens for a whole MONTH ! I finally call corporate and that’s when the truth comes out ! They proceed to tell I signed for NEW AGREEMENT that I NEVERRRRRRRRRE signed for I’m no lawyer but that’s sounds super ILLEGAL !!!!! ANYWAYS they signed without my consent and it took for me to call corporate because the so called MANGER is literally the worst customer service in the world couldn’t do anything but accuse me of not paying and being super rude ! so unless you want to waste your money and time and never get answers unless you call corporate then please BUY FROM THEM LOL! But if your trying to avoid people scamming then stay far away from this location ! Look at the message that’s should be enough proof ! They tried to make me pay it off cash for a corporate company that’s wild ! Ps-I’m a single mom so imagine how many people they do this to with no REMORSE!

If I could give -100000000 stars I would because the amount of stress that this caused me ! I would have washed my clothes by hand at this point ! So long story short I got a washer dryer combo then out of no where the dryer was making noises they took it to get “FIXED” but two weeks later they came to give it back with the same noise so I call they send me a different one and say to keep that one instead no extra charge everything is peach’s ! Then BOOM I start getting charged 79 something when I payed 56 mind you on auto pay each month for about a year then they wanna tell oh no your late the “SYSTEM “ keeps kicking your card out that’s why the high payments like what and mind you this happens for a whole MONTH ! I finally call corporate and that’s when the truth comes out ! They proceed to tell I signed for NEW AGREEMENT that I NEVERRRRRRRRRE signed for I’m no lawyer but that’s sounds super ILLEGAL !!!!! ANYWAYS they signed without my consent and it took for me to call corporate because the so called MANGER is literally the worst customer service in the world couldn’t do anything but accuse me of not paying and being super rude ! so unless you want to waste your money and time and never get answers unless you call corporate then please BUY FROM THEM LOL! But if your trying to avoid people scamming then stay far away from this location ! Look at the message that’s should be enough proof ! They tried to make me pay it off cash for a corporate company that’s wild ! Ps-I’m a single mom so imagine how many people they do this to with no REMORSE!

I consistently receive excellent customer service and am highly satisfied with the merchandise. I have been a loyal customer, both renting and purchasing, for many years.

I consistently receive excellent customer service and am highly satisfied with the merchandise. I have been a loyal customer, both renting and purchasing, for many years.

Probably my most disappointing experience with rent a center ever. I ordered a washer and dryer, I work nights until 6am, and sleep during the day, so I stayed up to wait for them because I was told they would be at my home at 10:30am. They didn’t show up until 12:30 (I basically could’ve slept like I normally do until 12 and still been up and available when they got there) and I also asked for a call when they were coming that I didn’t get. But I accepted it was a misunderstanding, I’m usually pretty understanding towards others. Then when they got there they didn’t have the hoses needed to operate the washer so I had to wait to use them and had to stay up another day waiting again. Still I didn’t complain, I worked in customer service most of my life and try to be understanding to mistakes. Then, to top off the experience, I had an unavoidable family emergency come up on my first monthly payment and wanted to delay it a week and they gave me so much grief about it, threatening to pick up my washer and dryer because the account was “new”. I told them I’d have the money in a few days (less than 7 from the due date) before I would have time to wait up for them to pick it up and would pay any late fees, and they still insisted they would need to pick it up rather than accept my 6 day late payment. I was just shocked at that… I have never had a rent a center act like that over a monthly payment less than one week late. It just really ruined the experience. I’ve used rent a center for years and have never been met with so much grief over a late payment. I get I was late, it was an unexpected emergency, unavoidable and wasn’t even a whole week late, and after I was understanding to their mishaps and inconvenience to me to boot. Just really poor service. Worth going to a different town for better service.

Probably my most disappointing experience with rent a center ever. I ordered a washer and dryer, I work nights until 6am, and sleep during the day, so I stayed up to wait for them because I was told they would be at my home at 10:30am. They didn’t show up until 12:30 (I basically could’ve slept like I normally do until 12 and still been up and available when they got there) and I also asked for a call when they were coming that I didn’t get. But I accepted it was a misunderstanding, I’m usually pretty understanding towards others. Then when they got there they didn’t have the hoses needed to operate the washer so I had to wait to use them and had to stay up another day waiting again. Still I didn’t complain, I worked in customer service most of my life and try to be understanding to mistakes. Then, to top off the experience, I had an unavoidable family emergency come up on my first monthly payment and wanted to delay it a week and they gave me so much grief about it, threatening to pick up my washer and dryer because the account was “new”. I told them I’d have the money in a few days (less than 7 from the due date) before I would have time to wait up for them to pick it up and would pay any late fees, and they still insisted they would need to pick it up rather than accept my 6 day late payment. I was just shocked at that… I have never had a rent a center act like that over a monthly payment less than one week late. It just really ruined the experience. I’ve used rent a center for years and have never been met with so much grief over a late payment. I get I was late, it was an unexpected emergency, unavoidable and wasn’t even a whole week late, and after I was understanding to their mishaps and inconvenience to me to boot. Just really poor service. Worth going to a different town for better service.

The workers are amazing and friendly 🥰 always able to help me find what I want and need. I never have any problems and they always deliver my furnishings without issue, and they make it easy for me to pay on time with no issues