Rent-A-Center

I agree with Michelle Pena the one that commented about Margaret! She harasses you so much! I let her know that I had a family passing and I would be paying later and I did kept updating through TEXT! I couldn’t call since I was with family and she still kept calling non stop. No empathy. We’re hardly late! She makes it seem like it’s the end of the world if someone is late to pay. I can’t wait to pay it off so I won’t have to deal with this anymore. She should also be more understanding not just with me, towards anyone that’s late on payment. Sometimes things happen.

This place is ridiculous! Margaret is the worst of them all. She is real quick with the threats and harassment. I think she used to be a debt collector because anytime the customer has an issue she treats you like you are beneath her and any issues you may have with a payment which can happen from time to time she gets annoyed with you acts as if you personally inconvienced her. I’ll never go through this rent a center!

They have good stuff but so annoying. As soon as the payment is due they call nonstop literally as soon as they open, they don’t even let the day finish. Its really annoying. We haven’t been late if we were then i would understand but we’re always on time. Just stop its pretty annoying & it’s harassment basically. & it’s ALWAYS the same person, Margaret

I went to Rent a Center to get a washing machine. on a rent to own basis. I've purchased many things over the years from them. no problem. we got the washer,new out of the box in February. last week, August 31st, the washer wouldn't advance to the agitate cycle. we contacted the store. they sent a repair person. still broke.

If I could I would give this place a ZERO star. Do not take your hard earned money here. I have a been a customer with them for many years, made every payment, and paid off everything. The first couple of items that I got from them the payment process and everything was smooth but when getting the items and filling out the paper work the employees were very rude, but I brushed it off and took as they were just having a bad day, unfortunately that is not the case here. This time I had a switch and was $270 away from paying the unit off. Unfortunately, when it came time for a payment to be due I was in between jobs and my grandpa was dying of Lung Cancer. The day that payment was due I was visiting my grandpa saying my goodbyes, unfortunately my goodbyes were rudely interrupted multiple times, they called me 3 times in a row before the store was even open and then called my references, mind you payment isn’t even technically overdue yet, just due. They told me all they needed was communication, call, text, or in person. I called the store and spoke with Alexis and explained what was going on and she was very rude and was not willing to work with me like she had previously stated. I called and texted multiple times letting them know what was happening and why I hadn’t made payment yet. I was doordashing from early in the morning to late in the evening to help my family with funeral arrangements and to make the payment on the unit, they were not willing to work with me at all. Alexis and Margaret harassed me and my family via phone while sending their guys out to my house when I was not there. One of the guys spoke with my mom a few times and my mom stated that he had a really bad attitude towards her. This place is very unprofessional and everyone there is rude from beginning of the sale to the end. I put this company on a pedestal and recommended everyone that I knew but I will no longer be doing that. This company has not only lost one customer but all my family and friends. Please do not waste your money here.