Johnnysbackyardsa

The truth is, I hate having to leave this review, but I feel an obligation to future customers considering such a large purchase. We truly love supporting local small businesses whenever possible because, in our experience, small business owners are usually passionate about their work and provide outstanding customer service. Unfortunately, that was not our experience with Johnny's. In fact, it was quite the opposite. Honestly, I wish we had read the reviews before making our $20,000 purchase. The entire experience became an absolute nightmare. Without exaggeration, we dealt with: * 8 (YES, EIGHT!) no-shows -- meaning we planned entire days around their scheduled visits, only to receive no call, no text, no update, and no respect for our time. We always had to be the ones to reach out just to find out they were not coming. * 1 scheduled visit where they actually notified us they would not make it and needed to reschedule. Sad to say, that felt like a win considering the circumstances. * Countless unanswered calls and texts, along with at least 10 promises that were never fulfilled. * An improperly installed electrical component that could have become extremely dangerous. We ultimately had to recommend and involve our own licensed electrician to ensure the work was completed safely and correctly. * 4 missing pieces/items which were ultimately installed after a very long and painful process. * A complete disregard for the customer's time, money, and overall experience. Unfortunately, once payment was received, customer service and accountability seemed to disappear entirely. I will say the office staff were always kind and pleasant to deal with, but they also seemed powerless when it came to actually resolving the issues. I genuinely hope Johnny's can improve their communication, reliability, and customer service because those things matter just as much as the product itself.

Had to rewrite because of apparent suppression issues after posting pics from his lawyer. Absolute nightmare. Avoid this company at all costs. I paid Johnny's Backyard over $20,000 for a custom backyard shed with several expensive upgrades (full electrical package, insulation, the works). They delivered a half-finished structure that didn’t match what I ordered and paid for, then built it without ever getting the required city permit. I came home to an official stop-work notice from the city slapped on my property. They charged me extra for “permitting help,” sent messages claiming everything was submitted and pending, then completely vanished. Multiple staff members stopped responding entirely—one even left the company mid-process without anyone telling me. Emails, follow-ups—nothing. Weeks turned into months of me chasing them while the unfinished shed sat useless in my yard, blocking space and forcing me to store everything inside my house. When I finally had enough and disputed the charge, instead of stepping up to finish the job or remove what they built, they sent a lawyer to threaten me and demanded I stop talking about it online. They never once offered to make it right—just excuses, blame-shifting, and more legal posturing. I ended up having to hire my own experts, pay additional fees, and fight through the entire permitting process myself just to make the thing legal. Their build is still sitting there incomplete and unusable. They didn't know what they were doing and even though their own rep came and did a site visit it now appears I'm going to have to pay a lot to have it removed. Currently I'm out the $20,000+ for the shed and about to be out quite a bit more to have it torn down and removed. This wasn’t bad service. This was taking thousands of dollars, delivering junk that didn’t match the agreement, lying about progress, ghosting a customer for months, then trying to bully them into silence when called out. They've been offered a "right to cure" and several other opportunities to finish the project. Johnny went 45 days straight days of not answering any emails before he finally did and it was only to demand his money and accept zero responsibility. I still don't have a legal building, no electrical, no spray foam insulation, nothing. They screwed everything up so hard I have a $3,400 quote plus a civil quote of $3,000 just to get through all their screwups and that's if it's even legal, which it doesn't appear to be. They're also using a lawyer to do everything they can and to block reviews of it all. Sent me threatening letters saying I was hurting their image when all I did was post images of his attorney and emails. They didn't like people seeing their own statements. If you want your money stolen and your property messed up with zero accountability, go ahead. Otherwise, run the other way. I regret every second I trusted them.

I recently purchased this swing set for my daughter, and I couldn’t be happier with the decision! The set feels very sturdy and safe, which was my number one concern. The swings have adjustable ropes, which is great because my daughter is still growing. The slide is a huge hit—she must have gone down it a hundred times the first day! There’s also a small climbing wall and a play deck, which adds even more fun and encourages active play. What I love most is that this swing set keeps her outdoors, away from screens, and gives her a chance to use her imagination. She’s turned the play deck into a castle, a spaceship, and even a bakery. It’s been amazing to watch. If you’re considering a swing set for your kids, I highly recommend this one. It’s a great investment in outdoor fun and childhood memories!

Edited!! PLEASE READ- We had an amazing experience with Houston Swing sets/johnnys backyard sets! From customization of our perfect swing set to installation, it was a 10/10-original post Dec 19, 2024- the gymnastics bar on the swingset broke and hooked my daughter’s neck like a fish. 22 stitches and trauma after, we are praying this doesn’t happen to any other child. It was a horrific event. Deeply inspect your equipment and remove gymnastics bars. I don’t want any other parent to have to experience the trauma that we endured as a family.

We had searched high/low for a swing set for my daughters 4th birthday. Just about everyone was out of stock, or it took 2 weeks to come in. I was thankful to have found Houston Swingset Co on Marketplace! Not only was Mrs Amanda the sweetest to deal with but she also gave the best customer service. From the time of the order till it had arrived at their facility from their warehouse, she kept us up to date! We were blessed to have help to assemble. Instructions were extremely detailed and all parts were there. Took us about 7/8 hrs but we were able to get it done! I highly recommend over and over! They also was the cheapest around! Thank you so much for such a smooth process!!!!!