Rent-A-Center

This store anymore is a complete joke rude nasty people working there they act like you are bothering them when you call. Will stay with Aaron's from now on

This store anymore is a complete joke rude nasty people working there they act like you are bothering them when you call. Will stay with Aaron's from now on

I ordered furniture and was told it would be here in a week. I had to put money down. A week later I was told it would be another week. It has now been w weeks. I have received no furniture and they won't give me my money back. DO NOT TRUST THESE PEOPLE. THEY SEEM NICE BUT THEY LIE AND ARE ABSOLUTELY NOT TRUSTWORTHY!!!!

I ordered furniture and was told it would be here in a week. I had to put money down. A week later I was told it would be another week. It has now been w weeks. I have received no furniture and they won't give me my money back. DO NOT TRUST THESE PEOPLE. THEY SEEM NICE BUT THEY LIE AND ARE ABSOLUTELY NOT TRUSTWORTHY!!!!

I called the evening I was considering coming into the store, something came up. The next afternoon, the gentleman i spoke to on the phone called me to follow up. I was working so he left a message. I stopped into the store that day, explaining i wouldn't be making any certain decisions that day, just checking out my options. It was the same man I spoke to on the phone. Understanding he wouldn't be making any sales that day, he still went above & beyond to do what he could to meet any potential needs I have. That is awesome customer service. Brandon is the name of the gentleman who extended the 10/10 service to me, please see he is appreciated. He deserves it. For his hand in help, that is the reason I will look into that store if I decide to follow through with the options he presented to me that day. Thank you Brandon!!

I called the evening I was considering coming into the store, something came up. The next afternoon, the gentleman i spoke to on the phone called me to follow up. I was working so he left a message. I stopped into the store that day, explaining i wouldn't be making any certain decisions that day, just checking out my options. It was the same man I spoke to on the phone. Understanding he wouldn't be making any sales that day, he still went above & beyond to do what he could to meet any potential needs I have. That is awesome customer service. Brandon is the name of the gentleman who extended the 10/10 service to me, please see he is appreciated. He deserves it. For his hand in help, that is the reason I will look into that store if I decide to follow through with the options he presented to me that day. Thank you Brandon!!

I called to make a one time ask of them to skip a payment and make a double payment the next week. They told me fine no problem. BUT they lied. Didn't skip one payment for me. I have paid regularly never a problem. Asked one time and lied to. Kittanning rent a center horrible customer service.

Fantastic until Renee left. Anyone complaining about her must not have been paying their bill because she went above and beyond for us every time. This new guy is horrible. When he first showed up, he was claiming he was there to take over the store, but now that he has, he acts like he was forced into his job. He’s rude, miserable, and shares way too much about his personal life and opinions about the company with the customers. I’m sorry you hate your job and your District Manager, but you shouldn’t be telling the customers that.

Fantastic until Renee left. Anyone complaining about her must not have been paying their bill because she went above and beyond for us every time. This new guy is horrible. When he first showed up, he was claiming he was there to take over the store, but now that he has, he acts like he was forced into his job. He’s rude, miserable, and shares way too much about his personal life and opinions about the company with the customers. I’m sorry you hate your job and your District Manager, but you shouldn’t be telling the customers that.

So my 1st experience with this store was WONDERFUL and up until 2 weeks ago I would have given 5 starts. I returned my appliances (without a problem) because I got my own and received an email telling me I had $275 credit... GREAT! My husband and I went to rent a gaming system and it was close to closing time; however the man working said it was ok and began processing things for us.... out of no where he became very disgruntled. Complaining about the company, how he still had a driver out at closing time, how the store manager we dealt with before (who was wonderful) disappeared, and then began to talk about life problems. We were patient and chatted with him while he was (we thought) processing our new agreement. At exactly 6pm he tells us he has to verify all my information (even though I'm an existing customer) and he'll call me when we can pick up our merchandise.... Frustrated because he could have told us we wouldn't be able to take it home today but we said ok and left. I call the following day to find out when we may be able to pick up our item as I have a hectic work schedule and as soon as I stated my name, the same man from the night before gets aggravated and loudly states "I told you I would call when you can come I didn't get to it yet" and hangs up on me. At this point I'm mad. Im sorry you don't like your job but you DO NOT get to talk to customers like that! I then call corporate and Im assured the district manager of that store would call me within 72 hours and it's been 11 days and nothing. I did however receive an email giving me 2 weeks free for my birthday 🤣