Bestway Rent To Own

On May 14th, 2026, our refrigerator died after 11 years. I called Bestway and spoke to Joe, the new manager at this location and asked if they rent refrigerators for a short-term basis. He said they did. He rented us a BRAND NEW refrigerator at a great price! He is a genuinely nice guy. He felt for our circumstances and had the refrigerator delivered right away! We ended up needing the refrigerator for 2 weeks, due to a shipping issue of the new refrigerator we ordered from a local appliance dealer. The deliverymen, RJ and Steven were the best. They were polite, made sure the refrigerator was unwrapped from all of the shipping material and like Joe, were genuinely nice guys. I have read the prior reviews, which are not great. I think Joe will deal with people in a fair, kind and reasonable manner. My experience at this location was awesome. I've operated my own business for over 40 years, and I know good customer service when I see it. I couldn't be more pleased!

On May 14th, 2026, our refrigerator died after 11 years. I called Bestway and spoke to Joe, the new manager at this location and asked if they rent refrigerators for a short-term basis. He said they did. He rented us a BRAND NEW refrigerator at a great price! He is a genuinely nice guy. He felt for our circumstances and had the refrigerator delivered right away! We ended up needing the refrigerator for 2 weeks, due to a shipping issue of the new refrigerator we ordered from a local appliance dealer. The deliverymen, RJ and Steven were the best. They were polite, made sure the refrigerator was unwrapped from all of the shipping material and like Joe, were genuinely nice guys. I have read the prior reviews, which are not great. I think Joe will deal with people in a fair, kind and reasonable manner. My experience at this location was awesome. I've operated my own business for over 40 years, and I know good customer service when I see it. I couldn't be more pleased!

I have to admit, I was skeptical at first. I’ve heard some horror stories about rental places price gouging and adding fees to make payments overwhelming high. Luckily, that was no my experience at all with this location. From first point of contact with Joe, he made the process seamless and very easy. Due to my hectic schedule work schedule, my free time is very limited. Joe kept in contact with me throughout the process and even got me schedule for the delivery THE NEXT DAY. As promised my items were delivered at the scheduled time by a great team of young men. Steve and RJ were prompt, professional, and an overall pleasure to be around. They set up my items and rearranged for me multiple times. They also gave some ideas that help maximize my limited space which ended up being perfect! They were even sweet and kind to my dogs! After everything is said and done, Joe is still always available for help with payments and any questions you have. If I could give 100 stars, I would! The experience has made me a customer for life! Thank you gentlemen!!

I called yesterday to make a payment and I was only a day late! MARK said racial slur's and sexual comments to me over the phone this man is rude and very disrespectful... I'm honestly thinking about pressing charges.. worse experience ever

I asked to cancel 20 days ago. I got an email reply from the manager saying ‘ok’. A few days later I asked for an update, no response, 9 days later I asked for an update, crickets, asked for another update, no response. No refund still at day 20. I had to call to ask about it where I got a crappy answer of ‘no one has the authority to do it here right now’. No one in 20 days could do it?? So they’re just holding onto my money, not giving me a product, being unresponsive in regards to the refund. Shady business practices, crappy management, and rude staff. My suggestion? Go to Aaron’s.

I asked to cancel 20 days ago. I got an email reply from the manager saying ‘ok’. A few days later I asked for an update, no response, 9 days later I asked for an update, crickets, asked for another update, no response. No refund still at day 20. I had to call to ask about it where I got a crappy answer of ‘no one has the authority to do it here right now’. No one in 20 days could do it?? So they’re just holding onto my money, not giving me a product, being unresponsive in regards to the refund. Shady business practices, crappy management, and rude staff. My suggestion? Go to Aaron’s.

Walked in to peek around and overheard conversations with a client on the phone. Name calling and speaking to someone like they are trash is unacceptable. I walked out and went to rent a center instead. Save yourself and do the same.

If zero stars were available that’s what I would give. After recording every call, text, camera footage from our home I had to get an officer involved. Random amounts pulled off my card at different times, pest control bills for a sectional that had issues, threats from managers (pic proof), videos of employees talking crap about stuff etc. Had the nerve to tell corporate they didn’t say and do something and threw that proof they did. Guess that’s the reason staff comes and goes cause no one there is customer service friendly. * I don’t mind deleting this post once issues are settled and accounts are closed and closed for good but as now I have every right to informed and leave reviews. See other review about the threats and such below to from another customer.

If zero stars were available that’s what I would give. After recording every call, text, camera footage from our home I had to get an officer involved. Random amounts pulled off my card at different times, pest control bills for a sectional that had issues, threats from managers (pic proof), videos of employees talking crap about stuff etc. Had the nerve to tell corporate they didn’t say and do something and threw that proof they did. Guess that’s the reason staff comes and goes cause no one there is customer service friendly. * I don’t mind deleting this post once issues are settled and accounts are closed and closed for good but as now I have every right to informed and leave reviews. See other review about the threats and such below to from another customer.

Just do yourself a favor and go somewhere else. They brought a sectional that had bed bugs all in our home! $1500 pest bill, pediatrician visits and doctor visits later and zero compassion. Calling BBB on them cause something has to give.