Aaron's

I’ve been a loyal costumer for some time now, and have never really had any issues up until now.. not sure why it’s necessary to charge a $15 late fee when only being 2 days late. Make it make sense.

I’ve been a loyal costumer for some time now, and have never really had any issues up until now.. not sure why it’s necessary to charge a $15 late fee when only being 2 days late. Make it make sense.

Not a good experience, customer service is horrible by the employees, especially the delivery guys. The general manager Mr. Charles was great, but his employees not so great. They did not have none of the things they needed to hook up my dryer and when I called to see if they were going to bring the cord because nobody ever followed up about my dryer not being hooked up. I was told someone would bring it to me and then I was left on hold for 15 minutes for them to get back on the phone and say oh nobody’s gonna bring it absolutely A horrible experience customer service has gone down the drain, but they do expect you to pay on time

Not a good experience, customer service is horrible by the employees, especially the delivery guys. The general manager Mr. Charles was great, but his employees not so great. They did not have none of the things they needed to hook up my dryer and when I called to see if they were going to bring the cord because nobody ever followed up about my dryer not being hooked up. I was told someone would bring it to me and then I was left on hold for 15 minutes for them to get back on the phone and say oh nobody’s gonna bring it absolutely A horrible experience customer service has gone down the drain, but they do expect you to pay on time

Can’t complain too much Aaron’s ! We’ve been dealing with them for a while and they are very understanding! I would like the company to know there is a certain individual who goes by the name Mike, who is very professional and understanding! It’s people like him that keep us going to companies like you all! Mike, thank you for being a caring understanding individual but still doing your job for Aaron’s ! You’re one of the individuals that makes the difference for your company and individuals! Mike deserves a raise! But all things aside he is an exceptional individual!

Can’t complain too much Aaron’s ! We’ve been dealing with them for a while and they are very understanding! I would like the company to know there is a certain individual who goes by the name Mike, who is very professional and understanding! It’s people like him that keep us going to companies like you all! Mike, thank you for being a caring understanding individual but still doing your job for Aaron’s ! You’re one of the individuals that makes the difference for your company and individuals! Mike deserves a raise! But all things aside he is an exceptional individual!

Got a Samsung washer and dryer, purchased the club so it would be covered in case anything went wrong, paid it off purchased a couch and love seat we asked would the coverage also cover the washer and dryer with the couch and love seat, we were told YES IT WOULD. Well of course the dryer just stopped heating up. Called Aarons for them to say it's no longer covered. I ask so what is the coverage for, only to be told for the couch and love seat damages. The manager didn't care one way or the other to help resolve this situation. PLEASE DO NOT GO TO AARONS IN SMITHFIELD NC. ITS A TOTAL RIP OFF. I have spent too much in this place to be treated this way.

Got a Samsung washer and dryer, purchased the club so it would be covered in case anything went wrong, paid it off purchased a couch and love seat we asked would the coverage also cover the washer and dryer with the couch and love seat, we were told YES IT WOULD. Well of course the dryer just stopped heating up. Called Aarons for them to say it's no longer covered. I ask so what is the coverage for, only to be told for the couch and love seat damages. The manager didn't care one way or the other to help resolve this situation. PLEASE DO NOT GO TO AARONS IN SMITHFIELD NC. ITS A TOTAL RIP OFF. I have spent too much in this place to be treated this way.

I tried to purchase a brand new king bedroom set and mattress set from Aaron's Store, Smithfield, NC. That bed had bed bugs. I went back to the store, they accused me of having bed bugs. I tried to explain I was just moving to my apartment and had no furniture and certainly no bed bugs. The Smithfield, NC Aaron's store treated me badly. They even called out a pest control company that confirmed no bugs were in my apartment or my belongins, but were in fact from the mattress and box spring. Aaron's would not come get the furniture and still expected payments. I called the "Corporate Office" down in Georgia. It's a bunch of CSR's who take all information and relay it to a "Regional Manager" , who brushes you off, and offer no fair solution. After months of Aaron's collection calls and me explaining what happened and why I refuse to pay, the calls stop. I have to fight to get this off my credit, because they have changed management, who's like well I wasn't around when this happened. Call "Corporate" and they are all, we'll have a "Regional Manager" call you. I've gotten dizzy with all the run around I have gotten. I wouldn't recommend this Aaron's of NC or calling the "Corporate" phone number for anything.

I placed an order online and then found out that they don't remove refrigerator so I tried to cancel my online order and spoke with Mike at the store in Smithfield on Brightleaf Blvd and was told that I had to call the 800 number to cancel so when I called the 800 number I was told that I had to cancel from the actual store I had made the online order from so the lady from the 800 number got someone on the line for me and Mike tried to say that they were already delivering the fridge which I knew was a lie, and then I was told that they can't send a verification to my email stating that I had canceled the order within minutes of doing the online order and I didn't get my dollar back. Very dishonest. If you need to make a sale so bad that you are willing to be dishonest I want no part of that store and if a payment is taken out of my account I will be calling an attorney and the better business beauro.