Rent-A-Center

I must say that my quick amazon return visit, turned into a sweet deal on a peice of furniture. Turns out it was something I had really been wanting too. It was so meant for me. All thanks to Gavan and his manager and God of course. Their hospitality and Custer Service Orientation is on 100% and above! They went over and beyond for me today. I came in very upset about something! But I left there sooo happy. My anger hastily went away. The furniture deal made my day. But Gavan and his manager really made my day too! So neighbors, if you're looking for some gently used furniture that you can bring back quick, Thursdays the Rent a Center on Freeway Drive has 50% off on only the used furniture. If somebody gets something you were eyeing, they will call the other stores to get the same things for you. And still at the 50% off. This is what I was told and so I am sharing with my neighbors. Thank you Gavan and manager. And please 🙏🏾 keep doing what yall are doing. God bless yall always and Forevermore! Thank you Rent a Center. Unworthy but God's, Deidre Thomas

Amazon uses this place to use as a return center but they couldn't do it because they were out of shipping labels

Travis was great. Informative and professional yet like talking to a buddy. He found what i wanted at an agreeable price. Good dude!!!

Travis was great. Informative and professional yet like talking to a buddy. He found what i wanted at an agreeable price. Good dude!!!

Deeply Disappointed with Unprofessional Conduct and Lack of Transparency As long-standing, reliable customers of Rent-A-Center in Reidsville, NC, we are extremely disappointed with the recent decline in professionalism and customer care. Despite consistently making timely payments and honoring our end of the agreement, we were recently subjected to an unexpected and unjustified charge for an optional add-on feature—a service that is not mandatory, yet we were told we must pay for it regardless. When we inquired about the charge and requested clarification, the response from the staff was unacceptably rude and dismissive. Rather than addressing our concerns with courtesy or offering any meaningful explanation, we were abruptly told to return the merchandise if we did not agree with the charge. This kind of treatment is not only unprofessional but also deeply disrespectful, especially toward customers who makes their payments. We expect transparency, honesty, and respect—not a dismissive attitude and vague justifications like “we told you about it.” Based on this experience, we are seriously reconsidering any future business with this location. Rent-A-Center must improve its customer service standards and ensure that all additional charges are clearly explained and truly optional—not forced upon customers without consent.

Deeply Disappointed with Unprofessional Conduct and Lack of Transparency As long-standing, reliable customers of Rent-A-Center in Reidsville, NC, we are extremely disappointed with the recent decline in professionalism and customer care. Despite consistently making timely payments and honoring our end of the agreement, we were recently subjected to an unexpected and unjustified charge for an optional add-on feature—a service that is not mandatory, yet we were told we must pay for it regardless. When we inquired about the charge and requested clarification, the response from the staff was unacceptably rude and dismissive. Rather than addressing our concerns with courtesy or offering any meaningful explanation, we were abruptly told to return the merchandise if we did not agree with the charge. This kind of treatment is not only unprofessional but also deeply disrespectful, especially toward customers who makes their payments. We expect transparency, honesty, and respect—not a dismissive attitude and vague justifications like “we told you about it.” Based on this experience, we are seriously reconsidering any future business with this location. Rent-A-Center must improve its customer service standards and ensure that all additional charges are clearly explained and truly optional—not forced upon customers without consent.

The employees are great very friendly it was great talking to everyone. The store was a welcoming environment, I would be sure to come back again and also tell other people to check out the store also.

Travis was such a pleasure and joy to work with. His professionalism and loyalty to the customers served is impeccable. His willingness to address all questions, concerns and/or inquiries is exceptional. He was very patient and knowledgeable. His attention to detail and addressing the customers' needs is very helpful and welcoming to the customers overall experience. Our family is very thankful and happy with our selection! We look forward to our next purchase.

I have been to several Rent A Centers and this store tops them all! Such a clean and welcoming business. I was welcomed the instant I walked in. The manager, Travis, was so helpful and made me feel comfortable with each process. Keep up the awesome business.

Travis was such a pleasure and joy to work with. His professionalism and loyalty to the customers served is impeccable. His willingness to address all questions, concerns and/or inquiries is exceptional. He was very patient and knowledgeable. His attention to detail and addressing the customers' needs is very helpful and welcoming to the customers overall experience. Our family is very thankful and happy with our selection! We look forward to our next purchase.