Rent-A-Center

If I could give a ZERO, I would! When I first purchased my order online no one called me I had to be the one to call them to get my stuff scheduled for delivery. As if that wasn’t bad enough every single piece of furniture I had “purchased” had to be chose with something different. Now the good part they do not bother to work with you if you are struggling (I.e. my checking account got hacked I don’t have my new stuff yet so I physically could not make a payment) and when I let them know that they said I had to make one today or they were taking the stuff back. So if someone knows how to make a payment when you don’t have a checking account let me know.

If I could give a ZERO, I would! When I first purchased my order online no one called me I had to be the one to call them to get my stuff scheduled for delivery. As if that wasn’t bad enough every single piece of furniture I had “purchased” had to be chose with something different. Now the good part they do not bother to work with you if you are struggling (I.e. my checking account got hacked I don’t have my new stuff yet so I physically could not make a payment) and when I let them know that they said I had to make one today or they were taking the stuff back. So if someone knows how to make a payment when you don’t have a checking account let me know.

horrible i been waiting for my couch for 3 days now! they dont update you so you have to call them and they come up with every excise as to why they have to reschedule. they must have told me 10 different etas and its about to be 11 because its still not here and is supposed to be between 10-12 today. horrible service

horrible i been waiting for my couch for 3 days now! they dont update you so you have to call them and they come up with every excise as to why they have to reschedule. they must have told me 10 different etas and its about to be 11 because its still not here and is supposed to be between 10-12 today. horrible service

Very unprofessional manager! Never do you tell a customer when they’re asking for upper management “I’m matching energy” that’s super unprofessional and that’s exactly how you lose customers. Do yourself a favor and shop elsewhere. 3 stars should speak for itself

Very unprofessional manager! Never do you tell a customer when they’re asking for upper management “I’m matching energy” that’s super unprofessional and that’s exactly how you lose customers. Do yourself a favor and shop elsewhere. 3 stars should speak for itself

If I could give a zero I will. Customer service is terrible and delivery suck even though they charge you for your things they will take there time to deliver it took almost a month to deliver and when they did they still didn’t have the whole set so I was told they don’t deliver when it’s wet or raining. After that they put another item on my account I didn’t buy or wanted and they charge my credit card for an unauthorized purchase and they couldn’t tell me why..Also they will discuss your business with someone that’s not on the account too. Soooo beware Aaron’s is way better this fly by night crews at rent a center is terrible. And they don’t have apple or tap pay so make sure you have a card on file so they can add additional charges too And they will scrape up the floor due to not have proper equipment for lifting like furniture dolly would have prevented the scratch’s on my hallway floor thru. BEWARE!!!!!

This place is a SUCH A JOKE. First I used one of the offers they have for first time buyers and was not told I had to pay an additional 160. Nobody called the app doesn't say anything either. I pay that then get told my items would be here to day between 1-3pm called at 3:41 to find out what was up and they said o the are in durham they are on the road you will get your delivery today. Waiting...... call back at 5:41 got the store manager or whoever that was . Me I know you all close at 6 still haven't heard a word your things are on the truck if it's on the truck it has to be delivered ok so how will I know they will call 15 min before they arrive well it's 11:26pm and still nothing I sat here waiting for these fools and done missed work cause of lack of communication this is crazy

I have dealt with this store on now my 3rd different time(I used them for staging homes for sale). First time, was okay, they really need to work on time management and sticking to a time when they say they will be there, had to reschedule twice. Second time, again with scheduling, but then I had the furniture picked up and they charged my account for the following two months, dealing with a corporate complaint now. Third time(at same time as second one, different home) again with scheduling. They do not keep good on their time. I am a stickler with this and usually very forgiving, but this needs to be addressed and coached from a corporate level. Leo was nice to speak to, and I am sure he doesn't have the easiest job int he world, but time management skills need work. Also stop charging customer once items are returned. He has not answered my call the last four times I called to store(caller ID), so I did escalate to corporate. Hoping for a positive resolution.

I have dealt with this store on now my 3rd different time(I used them for staging homes for sale). First time, was okay, they really need to work on time management and sticking to a time when they say they will be there, had to reschedule twice. Second time, again with scheduling, but then I had the furniture picked up and they charged my account for the following two months, dealing with a corporate complaint now. Third time(at same time as second one, different home) again with scheduling. They do not keep good on their time. I am a stickler with this and usually very forgiving, but this needs to be addressed and coached from a corporate level. Leo was nice to speak to, and I am sure he doesn't have the easiest job int he world, but time management skills need work. Also stop charging customer once items are returned. He has not answered my call the last four times I called to store(caller ID), so I did escalate to corporate. Hoping for a positive resolution.