Aaron's

I haven't even received my items and it's been nothing but a nightmare. They said they had my fridge down for delivery this Friday and come to find out no delivery was scheduled. I've been trying to get someone to answer the phone since yesterday morning, nothing. They keep trying to blame it on no delivery driver which is absolutely not my problem. For delivery they say is 5 to 7 business days I'm having to wait until after August 3. Guess why?? No delivery driver which Again is not my fault. The district manager was supposed to have already called me back. Guess what??? Nothing!! If this is how it's starting and I haven't received my items what is it going to be like when I do? Should I stay or run? Aarons what do you have to say??

I've had a front-row seat to the way Aaron's has treated my wife, a customer since 2016, and it's honestly embarrassing. She did exactly what a responsible customer is supposed to do. She contacted the store when her pay schedule changed, explained the situation, and was told notes would be placed on the account. Later, an employee admitted those notes were never entered. So either employees are telling customers things that aren't true, or management is failing to do the most basic part of their job. The result? Unnecessary collection calls, constant confusion, and a collection call at 7:16 AM that woke up our household. What's even more frustrating is the revolving door of management. Every few months there's someone new, nobody seems to know what's going on, and nobody takes responsibility when mistakes are made. One person says one thing, another says something completely different, and the customer is expected to deal with the fallout. After nearly 10 years of loyalty, this is how Aaron's treats customers? Poor communication, poor documentation, poor management, and zero accountability. If you're considering doing business here, document every conversation, every promise, and every payment. Apparently a customer's word means nothing, and neither do promises made by employees once management changes again. Aaron's talks a lot about customer service. Based on what I've seen, they should spend more time practicing it.

They promised our delivery on Monday. Now they are telling us it won’t be there until Thursday.. poor communication and lack of management.

I ordered a bedroom set and mattress at the beginning of November, our delivery date was November 18th, the delivery driver came by himself with no tools to put the set together. He took the furniture back and our next date for delivery wasn't until December 1st. They were unable to make it due to bad weather, which i completely understood. I received a call from Raylene on December 2nd, that a payment for $194 wouldn't go through for my furniture..my payments are supposed to be around $79 and on Fridays, the biggest problem with that was she was not only overcharging me but I hadn't even received the furniture yet! I then spoke to Angel, my next delivery date was for today, December 9th..the guys were very nice, they set everything up, but asked where our boxspring was. I told them I was under the impression it was a panel bed that required no boxspring. Now I have had numerous conversations with Angel during this whole time..not once did she mention, that this set needed a boxspring..do i need to order one? So now I have a bedroom set that I cannot use the bed. There was no rush on getting me one for all the trouble we've been through..the next date my boxspring will be delivered is December 16th!! So now we have nowhere to sleep for a week. I am so discouraged and frustrated that they aren't putting a rush on getting it to us! I will say Angel has worked with me on paydates, due to me not having the furniture. I don't understand that you have a customer ordering a bed that you've bought a mattress too and nobody mentions..hey you're going to need a boxspring to..in case you missed that. This has been going on since the beginning of November. Very frustrated and disappointed. Ive been understanding and now this...made to wait another week. Oh..i was constantly told they were understaffed as if it was my problem.

There is nothing really to share the people that works their now are just horrible and I love this company but unlucky for me I got some stuff out of this location worse thing I ever done in my life... That's all I'm going to say!

So my mom has been a customer for 25 years why is Beyond me but she recently went their to get a tv and the tv was very much defective would not connect to the Internet and instead of making this an easy transition, the manager or whatever she is treated my mother, as if my mother was a nuisance. The they lied to her and said that they was gonna bring her a TV on Wednesday never showed up the guy even put my mom on hold and ignored her. They were very rude to her. I had to call Corporate. The only reason why I’m giving them two stars is because Corporate I went way over their head and they were great and Corporate within 30 minutes. My mom had a new TV and they were apologizing. Do not go to that location.