Aaron's

UPDATE: At one point, my laptop purchased through Aaron's was stolen or misplaced. That was not Aaron's fault. Despite that hardship, I fulfilled my payment obligations and paid the account off completely. Afterward, I was informed by a higher-level representative that, given my long-standing Gold Member customer status and years of loyalty, the local store might be able to explore possible accommodations or assistance. However, when I contacted the local office, I was advised that no options were available under company policy and was encouraged to consider future purchases instead. While I respect the need for policy compliance, I personally felt unsupported during a difficult situation. I want to be equally fair and acknowledge the positive. At Aaron's in Waynesboro, Mississippi, located at 907 Mississippi Drive across from Pizza Inn, I have generally been treated exceptionally well. Manager Amanda knows me by name, remembers my purchase history, and has consistently provided excellent customer service. She has always made me feel valued as a customer, and I have no hesitation recommending the Waynesboro location for furniture, appliances, electronics, gaming, and home needs. Today, I called again to inquire whether insurance coverage could be added now that the stolen/misplaced laptop had been recovered. I was informed that because the laptop account had already been paid off, insurance could not be added under company policy. I understand and respect that policies exist for a reason. However, during the conversation, I just felt the interaction was somewhat curt and less welcoming than I have come to expect from Aaron's. While others may have experienced it differently, I left the call feeling unappreciated as a long-term customer who refers others. My experience with Aaron's overall has always been positive, particularly at the Waynesboro location and with manager Amanda. My concerns relate specifically to how this particular interaction felt from my perspective, not to the company as a whole.

Manager helped very well

Great place most employees are nice but some are very disrespectful all I did was ask a question about a bed with a remote and the employee was very hateful acted like she didn't wanna be there she told the manager that I was hateful but I showed nothing but respect and kindness towards the employee I told the manager and she seemed like she didn't care and took the hateful employees side

I absolutely love Aaron's and the employees in Waynesboro, Ms!!! They go above and beyond to help you with whatever you need!! Thank you Lisa Jo,Dave and all the employees I'm missing,i don't know what we'd do without you!! Lisa is always courteous and quick acting with whatever i need or whatever questions i need answered! You guys are amazing!!!!!!!! We will Aaron's customers for life!!

Had a scheduled service, or at least they told us it was scheduled, come to find out we weren't in their planner at all. Had a separate delivery time and they never showed up. Had to cancel our trip because they lied.

The manager is never available to handle business when you need him for assistance to make a household purchase. David set up two appointments for meetings to renew contact and caused me to miss time at work and he was not there