Aaron's

I’ve had ongoing issues with this company despite never missing a payment. I have proof of every payment I’ve made, yet I continue to receive calls stating that I owe money. Each time I contact them, they say the issue has been “fixed,” but the problem keeps happening. Anytime I speak with someone about my account, they never seem to know what’s actually going on, why this continues to happen, or even why they’re asking for additional money in the first place. There is no clear communication or accountability. Today, I received an email claiming I am 11 payments behind, which is completely inaccurate. I’ve requested to speak with a supervisor multiple times and have never received a return call. I’ve also tried calling their number repeatedly, and now the phone line isn’t even working. This experience has been extremely frustrating and concerning. It appears there is a serious lack of organization and proper account management. I would strongly encourage the company to review their records and improve their communication and internal processes to prevent these ongoing errors.

Corey was great. He has great customer service skills. And he is fast and very polite. The staff at Aaron’s was polite and very patient with me. I would recommend them to anybody thanks Aaron’s for a great experience

I called on this morning 01/30/2023 to make a payment at 10:52 am and yes I was a lil irritated because I was in the middle of handling other business. What I didn't like about whomever the young man was is the fact that instead of taking the payment he questioning me and I'm telling him I'm trying to make a payment and I also asked if there was anyone else there to take the payment. The young man tells me no if you're gonna beat them up over the phone and this is a friendly store, so I then said to him I didn't care about that because it was definitely irrelevant because all I was doing is trying to make a payment, the young man response to me was I know you don't care I'm just letting you know this is a friendly store. So you all need to let him know if/when he hears in a person voice that they're upset it's not his place to go back and forward with them his job is to just take the payment. To be honest I do not like the store and I've heard so many others from Vicksburg say they don't like the store because of the customer service. I know you all schooled them on professionalism but he definitely didn't use it this morning.

I visited the Vicksburg Store , as I entered I spoke to the salesperson and got no response. The sales person walked outside without acknowledging I was there and did not return. After looking around for awhile, I left the store. He was just standing outside with his arms folded. I spent my money in another store.

I had been a customer with them for years. Never have problem with until now. First was the rudeness, then have the audacity to tell me what format of payment I will be using. So I left to go to another Aaron’s store at a different location. I didn’t have problem until I did the paper and the manager at other location told me I have do my business at the Vicksburg location. I will never do business at this location nor at any Aaron’s location.