Bestway Rent To Own

I must say this has been the worst experience ever as a customer there is no customer service skills on top of that they don’t care about their customers at all. I was recently dealing with a mental health issue with a family member and instead of understanding they sent someone to my house as if I was a week late . I told the store manager that I would call them by the end of the day and she stated that the person would stay at my house until it’s paid then stated that they have no grace period. I have never received a copy of my contract nor have I ever received any receipts when I have paid over the phone. They call every Friday morning like if it’s due Friday why are you calling at 8am when I have until 5pm . I would not recommend just buy your furniture piece by piece.

I must say this has been the worst experience ever as a customer there is no customer service skills on top of that they don’t care about their customers at all. I was recently dealing with a mental health issue with a family member and instead of understanding they sent someone to my house as if I was a week late . I told the store manager that I would call them by the end of the day and she stated that the person would stay at my house until it’s paid then stated that they have no grace period. I have never received a copy of my contract nor have I ever received any receipts when I have paid over the phone. They call every Friday morning like if it’s due Friday why are you calling at 8am when I have until 5pm . I would not recommend just buy your furniture piece by piece.

I have literally rented from this store many years ago. I returned to this store recently thinking I can just rent something without a hassle especially all the years I have used them before in the past. They took payment from me without unclear delivery time. When I asked about delivery times, they kept saying they had to VERIFY my application. I understand things change over time but I CANNOT understand why take a payment without a verified application. I completed the application yesterday. They took my payment today to inform me it takes 24-48 hours to verify and today Friday, the close of business Friday! It takes 7-14 days for refund issued! Had the audacity to act like I am inconveniencing them in some way! Let’s remember what customer service is accountably and PROPER communication!!!!!

I have literally rented from this store many years ago. I returned to this store recently thinking I can just rent something without a hassle especially all the years I have used them before in the past. They took payment from me without unclear delivery time. When I asked about delivery times, they kept saying they had to VERIFY my application. I understand things change over time but I CANNOT understand why take a payment without a verified application. I completed the application yesterday. They took my payment today to inform me it takes 24-48 hours to verify and today Friday, the close of business Friday! It takes 7-14 days for refund issued! Had the audacity to act like I am inconveniencing them in some way! Let’s remember what customer service is accountably and PROPER communication!!!!!

So I went in store in July and purchased a bed set w/ mattress asked could I get a new mattress so the person I purchased from said yes which was the owner the guy that work there. So I done had this set for a few months I go to take the mattress cover off to wash it and the mattress already look like this smh. Ain’t no way I would have spent my hard earn money on anything that look like this. You are dead wrong for renting/bringing this out to anyone. I would never purchase/rent anything else from them.

So I went in store in July and purchased a bed set w/ mattress asked could I get a new mattress so the person I purchased from said yes which was the owner the guy that work there. So I done had this set for a few months I go to take the mattress cover off to wash it and the mattress already look like this smh. Ain’t no way I would have spent my hard earn money on anything that look like this. You are dead wrong for renting/bringing this out to anyone. I would never purchase/rent anything else from them.

I purchased a washer and dryer and after having it for two weeks I noticed it wasn't speeding out. I had to wash two times for it to spend out completely. So I reached out to the man who assisted me and he said he would give me a loaner. I waited three weeks never heard anything back,reached back out and he said they didn't have a loaner so he didn't reach back out cause he was waiting. Okay so another week went by called back.A lady answered and said she knew nothing of it and he no longer worked there. She sent a worker out but he didn't leave any feed back.Waited another week while time I am making my payments still. Called her back today 09/19/2025 and she said he didn't inform her on anything. She stated I didn't have much longer to pay but why pay for something that's not working completely.At this time she didn't even offer me another so I said you all can come get it. She said come get it. I said yes. She asked was I at home witch I said yes. She sent them right on. I mean it's money wasted but either way if I would have kept it , paid it off. In my opinion it still would have been money wasted. Very disappointed.

I purchased a washer and dryer and after having it for two weeks I noticed it wasn't speeding out. I had to wash two times for it to spend out completely. So I reached out to the man who assisted me and he said he would give me a loaner. I waited three weeks never heard anything back,reached back out and he said they didn't have a loaner so he didn't reach back out cause he was waiting. Okay so another week went by called back.A lady answered and said she knew nothing of it and he no longer worked there. She sent a worker out but he didn't leave any feed back.Waited another week while time I am making my payments still. Called her back today 09/19/2025 and she said he didn't inform her on anything. She stated I didn't have much longer to pay but why pay for something that's not working completely.At this time she didn't even offer me another so I said you all can come get it. She said come get it. I said yes. She asked was I at home witch I said yes. She sent them right on. I mean it's money wasted but either way if I would have kept it , paid it off. In my opinion it still would have been money wasted. Very disappointed.

Bestway Rent-to-Own has been an absolute lifesaver! The staff is friendly, professional, and really took the time to explain the payment plans in a way that made sense. I got the furniture I needed without breaking the bank, and the delivery was super quick. The process was easy, flexible, and stress-free. If you need quality stuff and want manageable payments, I definitely recommend checking them out!

This has been a great location to deal with and that General Manager Lisa is friggen awesome! Whoever hired this one deserves an award! Great staff is hard to find and you guys got lucky with Mrs Gibson! Keep up the great work Jackson location!!!