Rent-A-Center

Horrible experience with this company. I have been living in a hotel for over 6 months, so I don't have any proof of residency. It was not made clear that I would need that before they took my money. I then had to call the store 4 different times to get my order canceled, I was told it would be taken care of every time and never got my money refunded for an order that I wasn't able to receive.

Horrible experience with this company. I have been living in a hotel for over 6 months, so I don't have any proof of residency. It was not made clear that I would need that before they took my money. I then had to call the store 4 different times to get my order canceled, I was told it would be taken care of every time and never got my money refunded for an order that I wasn't able to receive.

Great customer service and prices. also very empathetic if you have a problem with making a payment. They're very understanding about situations that may come up. As far as making a day or two late payment.

Great customer service and prices. also very empathetic if you have a problem with making a payment. They're very understanding about situations that may come up. As far as making a day or two late payment.

Will recommend to friends and family. Thanks for your great service

Will recommend to friends and family. Thanks for your great service

This place is ridiculous Roy the store manager is an absolute joke! I had been in the hospital (for quite sometime) called left messages sent text messages about my condition and what I was going through Roy was very insensitive to the issues I was personally dealing with. Roy is the most rudest person I’ve spoken with and the way he talks to a lady! I sent someone to make my payment for me and it was half of what was owed as it was all the person had and tried to explain they would be back in 3 days to make good on rest of the payment… it wasn’t excepted. Roy is definitely not manager material he does not know how to speak to people and didn’t get the chance to explain some issues I had with my furniture! Roy’s hurting your business and your numbers. I made a call to corporate and will not be referring anyone here at all!!! STAY AWAY!!!!

This place is ridiculous Roy the store manager is an absolute joke! I had been in the hospital (for quite sometime) called left messages sent text messages about my condition and what I was going through Roy was very insensitive to the issues I was personally dealing with. Roy is the most rudest person I’ve spoken with and the way he talks to a lady! I sent someone to make my payment for me and it was half of what was owed as it was all the person had and tried to explain they would be back in 3 days to make good on rest of the payment… it wasn’t excepted. Roy is definitely not manager material he does not know how to speak to people and didn’t get the chance to explain some issues I had with my furniture! Roy’s hurting your business and your numbers. I made a call to corporate and will not be referring anyone here at all!!! STAY AWAY!!!!

I'm extremely dissatisfied with my experience at Rent-A-Center. In October 2024, I received a used sectional covered in animal hair. Despite multiple calls and attempts to resolve the issue, it took three tries to get it properly cleaned. The first time, they sent someone with a vacuum cleaner, but it didn't solve the problem. I had an allergic reaction to the animal hair, and it took another call to get them to take further action. The second time, they used a special vacuum washer, but I was still experiencing itching from the furniture. It wasn't until the third attempt that they agreed to replace the furniture. To make matters worse, I was double-charged for the new furniture set. The communication at Rent-A-Center is abysmal. I've had to deal with multiple people, and each conversation has been a new exercise in frustration. It wasn't until four months into my rental that I was even told about the Rent-A-Center app. I've recorded multiple phone calls with various employees, and it's clear that there's a significant breakdown in communication among the staff. I'm extremely disappointed in the service I've received from Rent-A-Center, and I would not recommend them to anyone. The constant miscommunication, lack of accountability, and overall poor customer service have made my experience a nightmare.

I'm extremely dissatisfied with my experience at Rent-A-Center. In October 2024, I received a used sectional covered in animal hair. Despite multiple calls and attempts to resolve the issue, it took three tries to get it properly cleaned. The first time, they sent someone with a vacuum cleaner, but it didn't solve the problem. I had an allergic reaction to the animal hair, and it took another call to get them to take further action. The second time, they used a special vacuum washer, but I was still experiencing itching from the furniture. It wasn't until the third attempt that they agreed to replace the furniture. To make matters worse, I was double-charged for the new furniture set. The communication at Rent-A-Center is abysmal. I've had to deal with multiple people, and each conversation has been a new exercise in frustration. It wasn't until four months into my rental that I was even told about the Rent-A-Center app. I've recorded multiple phone calls with various employees, and it's clear that there's a significant breakdown in communication among the staff. I'm extremely disappointed in the service I've received from Rent-A-Center, and I would not recommend them to anyone. The constant miscommunication, lack of accountability, and overall poor customer service have made my experience a nightmare.