Aaron's

3 out of 5 stars only because the people in the store were great. Ray was always polite, professional, and easy to work with. Unfortunately, my experience with the finance manager, Mickey, was the exact opposite. I had my rental picked up due to circumstances beyond my control, but I continued to be charged every week for four weeks afterward. I called the store multiple times and was repeatedly told the charges would stop, but they never did. I eventually had to block the payments through my bank. When Mickey called saying I was four weeks behind, I explained the items had already been picked up and that I’d been told several times I would no longer be charged. Instead of listening, he talked over me, insisted I wasn’t being charged, and wouldn’t let me finish a sentence. The only reason more payments didn’t come out was because I blocked them with my bank. The billing issues were frustrating, but the lack of professionalism and respect during the phone call was even worse. Based on my experience, I would rent from Ray again, but I would not recommend dealing with the finance department.

Furniture rental service prey on low-income communities and provide limited product options with high interest rates. People who use rent-to-own stores often end up paying twice the retail price — or more — for anything they buy. Researchers say people who patronize rent-to-own outlets are falling prey to the kinds of irrational thinking that plague most humans along with the limited options facing low-income people with bad, nonexistent or maxed-out credit.

I just want to say that Ray and Naomi at the Lynn store are just amazing!!!. I ordered a stackable W/D online and after speaking with my landlord they informed me the stackable was not going to work for my outlets. I called the Lynn store and explain my dilema to Ray and he adviced to call the customer service line and cancel my order. He said he would take care of everything after I cancel it. Not only Ray created a brand new order for me after I applied on his store website he also picked the lowest WTTS more affordable LG brands he already had in store in stock for me. Naomi finished the contract with me over the phone and guided me thru all the online signatures. I never had to step a foot on the store!! Ordered it on a Wednesday had it delivered AND installed to my apartment today (June 12) Monday by 2 very friendly and professional gentlemen. I am extremely pleased with this store. They all went above and beyond and now I get to do my laundry at home. Thank you Ray, Naomi and my delivery guys!

I am a long time customer for Aarons and this is the worst customer service I have ever received. I am also in the retail business and I would be beside myself if I ever heard one of my associates speaking to anyone, let alone a customer in such a rude manner. How are you staying in business?, hiring such terrible help. Naomi, should be fired for the way she handles her paying customers. She was far from professional and needs some training on hospitality to start with. I will never again give one red cent to thisorganization that gives no value to their customers. She does nothing but speak over you and tell you your wrong. If I could give a lower rating I would. Terrible, Terrible. If you can rent merch without having to deal with terrible customer service then that would be ideal.

Customer service is horrible. Was like they didn't want my business,I was bothering them. Ordered online had to call Lynn,ma store. Lady told me see could not find love seat I wanted. Was told she will call me back. Never called back. I called again with a different option.was told that promotion was not in-store only online. Told her I tried online and was told to call store... I mentioned I wanted to order one today. Her response was well you won't get it today, comes from warehouse...I was aware of this already. I just wanted to order a love seat. A week later several calls and emails. STILL NO LOVE SEAT..... Yes the prices are fair. But if customer service sucks and have to jump thru hoops to get the product. I will pay more to your rent a center for easy and friendly service. Oh I already have a open account with Aaron's.....would return if I was not already several payments into account

Very reasonable to interact with. The manager Ray is excellent in customer service. He listens to exactly what you want, strives to find it either in his store or online Aaron's and if u are struggling on a payment, he is very respectful, humane and wants to keep you as a customer...hence, he goes out of his way to arrange a way for payments rather than to pickup the rental furniture one day past late payment. He works with you rather than against you. Furniture is moderate quality, I mean it is not high end but again this IS a rent to own rather than Jordan's furniture. Its higher grade than most rent to own furniture stores. Never had a problem in 7 plus yrs with furniture breaking or being stretching in transport. The delivery and setup team is professional and has always done what is expected of them. I'm a repeat customer of their Lynn, ma store and intend on reusing them in the future again.