Rent-A-Center

The service is horrible . It has to be the worst location Md. Aviod this location .Thomas is the manager and has terrible customer service and product knowledge.

Wasn’t good at all… Make sure to check everything behind them because I was given different then what I was shown.

Wasn’t good at all… Make sure to check everything behind them because I was given different then what I was shown.

Staff always so friendly and helpful every time I make contact whether it be a visit or a call in inquiry.

Staff always so friendly and helpful every time I make contact whether it be a visit or a call in inquiry.

I had a good experience with this business during my first visit, the customer service was solid, & I felt welcomed. However, my second visit was a completely different story. I came in to rent-to-own an iPad, and the process was frustrating & disorganized. I was in the store for over 2 & a half hours trying to verify my information and credit. During that time, the manager (Mr. Thomas or Thompson) would stop assisting me to help other customers, which made the process even longer. After a few days with the iPad, I realized it wasn’t something I wanted to keep. I had already contacted the store to say I no longer wanted the product. Despite that, I received a call from a female employee asking if I was going to make a payment because I was late, & I explained again that I did not intend to keep the device. so I would bring it in when I had gotten a chance, but as soon as possible. Still, they sent someone to my apartment building without informing me, and the iPad was factory reset & given to the employee who came. Months later, I received a call from Mr. Thomas or Thompson, asking for my login information to access the iPad. I found that extremely odd since the iPad had already been reset. I told Mr. Thomas/Thompson that I wasn’t comfortable sharing personal account info & asked them to let me know in advance if someone needed to stop by because I was busy at that moment. He agreed, but two minutes later, I got a call from someone saying they were outside my building. I was honestly in shock. When I tried to reach Mr. Thomas/Thompson to reset the iPad properly, he ignored my call & text, so I called the store. When he answered the phone he said “hello” in a very casual, unprofessional tone. not how a place of business should answer calls. Overall, the lack of communication, poor professionalism, &. disregard for customer comfort & privacy are unacceptable. First impressions matter, but consistency in professionalism is even more important, especially when dealing with people’s personal information & homes. Please work on customer service & internal communication if you truly want to build trust and keep clients coming back

I had a good experience with this business during my first visit, the customer service was solid, & I felt welcomed. However, my second visit was a completely different story. I came in to rent-to-own an iPad, and the process was frustrating & disorganized. I was in the store for over 2 & a half hours trying to verify my information and credit. During that time, the manager (Mr. Thomas or Thompson) would stop assisting me to help other customers, which made the process even longer. After a few days with the iPad, I realized it wasn’t something I wanted to keep. I had already contacted the store to say I no longer wanted the product. Despite that, I received a call from a female employee asking if I was going to make a payment because I was late, & I explained again that I did not intend to keep the device. so I would bring it in when I had gotten a chance, but as soon as possible. Still, they sent someone to my apartment building without informing me, and the iPad was factory reset & given to the employee who came. Months later, I received a call from Mr. Thomas or Thompson, asking for my login information to access the iPad. I found that extremely odd since the iPad had already been reset. I told Mr. Thomas/Thompson that I wasn’t comfortable sharing personal account info & asked them to let me know in advance if someone needed to stop by because I was busy at that moment. He agreed, but two minutes later, I got a call from someone saying they were outside my building. I was honestly in shock. When I tried to reach Mr. Thomas/Thompson to reset the iPad properly, he ignored my call & text, so I called the store. When he answered the phone he said “hello” in a very casual, unprofessional tone. not how a place of business should answer calls. Overall, the lack of communication, poor professionalism, &. disregard for customer comfort & privacy are unacceptable. First impressions matter, but consistency in professionalism is even more important, especially when dealing with people’s personal information & homes. Please work on customer service & internal communication if you truly want to build trust and keep clients coming back

It was great the customer service was good I was called back quickly and they have everything straight. I was a little eerie about it at first when my friend recommended it to me but it seems legit so give it a try.

I was very surprised with this location. I have heard not so great things over the few years. HOWEVER. My experience was more than great. I started the process online for a washer and dryer. Waiting for my delivery so I won’t speak on that just yet, but the customer service was great! This lady named Marissa helped me over the phone and went over and beyond. Customer service is HUGE for me. She went over and beyond to help me out, called me back when she said she would and worked with me. Pleasant voice over the phone AND in person. I don’t normally do reviews but I had to go out my way for this one.

I was very surprised with this location. I have heard not so great things over the few years. HOWEVER. My experience was more than great. I started the process online for a washer and dryer. Waiting for my delivery so I won’t speak on that just yet, but the customer service was great! This lady named Marissa helped me over the phone and went over and beyond. Customer service is HUGE for me. She went over and beyond to help me out, called me back when she said she would and worked with me. Pleasant voice over the phone AND in person. I don’t normally do reviews but I had to go out my way for this one.