Rent-A-Center

Thomas ,Kirk and the entire rent center crew Silver Hill Road Store , I would like to say Thank you to the rent a center crew again making my experience with you wonderful and stress free , thank you for being so professional , kind , courtesy and knowledgeable ,,I will always be your loyal customer , Great Team ,and Great Job

I want to send a great message to the following team: (Murphy)is a great person doing a great job and a real respectful person, (Kirk) is doing a fantastic job on helping others since he came in the store as a store manager, last but not least (Thomas) as well doing a great job in helping others when it comes to his job, he take care of his business and done help many along the way since I been renting from these guys… I’m so happy I’m almost to my finish milestone.. These guys done did there things of keeping this store alive and show great privileges to others… these guys are the best, nothing is unnoticeable what they do. So when you come into these store it’s nothing but love and they will help out with whatever you want needs to be done… keep up the good work guys!!! They show positive attitude toward every customers, come in enjoy your visit to this store & shop, You will not be disappointed!!! Sincerely, Tiesha Smith #1 best customer around😊

Place is very unprofessional, poor communication skills, and unorganized. I will never return as a customer!

The service is horrible . It has to be the worst location Md. Aviod this location .Thomas is the manager and has terrible customer service and product knowledge.

Wasn’t good at all… Make sure to check everything behind them because I was given different then what I was shown.

Wasn’t good at all… Make sure to check everything behind them because I was given different then what I was shown.

Staff always so friendly and helpful every time I make contact whether it be a visit or a call in inquiry.

Staff always so friendly and helpful every time I make contact whether it be a visit or a call in inquiry.

I had a good experience with this business during my first visit, the customer service was solid, & I felt welcomed. However, my second visit was a completely different story. I came in to rent-to-own an iPad, and the process was frustrating & disorganized. I was in the store for over 2 & a half hours trying to verify my information and credit. During that time, the manager (Mr. Thomas or Thompson) would stop assisting me to help other customers, which made the process even longer. After a few days with the iPad, I realized it wasn’t something I wanted to keep. I had already contacted the store to say I no longer wanted the product. Despite that, I received a call from a female employee asking if I was going to make a payment because I was late, & I explained again that I did not intend to keep the device. so I would bring it in when I had gotten a chance, but as soon as possible. Still, they sent someone to my apartment building without informing me, and the iPad was factory reset & given to the employee who came. Months later, I received a call from Mr. Thomas or Thompson, asking for my login information to access the iPad. I found that extremely odd since the iPad had already been reset. I told Mr. Thomas/Thompson that I wasn’t comfortable sharing personal account info & asked them to let me know in advance if someone needed to stop by because I was busy at that moment. He agreed, but two minutes later, I got a call from someone saying they were outside my building. I was honestly in shock. When I tried to reach Mr. Thomas/Thompson to reset the iPad properly, he ignored my call & text, so I called the store. When he answered the phone he said “hello” in a very casual, unprofessional tone. not how a place of business should answer calls. Overall, the lack of communication, poor professionalism, &. disregard for customer comfort & privacy are unacceptable. First impressions matter, but consistency in professionalism is even more important, especially when dealing with people’s personal information & homes. Please work on customer service & internal communication if you truly want to build trust and keep clients coming back

I had a good experience with this business during my first visit, the customer service was solid, & I felt welcomed. However, my second visit was a completely different story. I came in to rent-to-own an iPad, and the process was frustrating & disorganized. I was in the store for over 2 & a half hours trying to verify my information and credit. During that time, the manager (Mr. Thomas or Thompson) would stop assisting me to help other customers, which made the process even longer. After a few days with the iPad, I realized it wasn’t something I wanted to keep. I had already contacted the store to say I no longer wanted the product. Despite that, I received a call from a female employee asking if I was going to make a payment because I was late, & I explained again that I did not intend to keep the device. so I would bring it in when I had gotten a chance, but as soon as possible. Still, they sent someone to my apartment building without informing me, and the iPad was factory reset & given to the employee who came. Months later, I received a call from Mr. Thomas or Thompson, asking for my login information to access the iPad. I found that extremely odd since the iPad had already been reset. I told Mr. Thomas/Thompson that I wasn’t comfortable sharing personal account info & asked them to let me know in advance if someone needed to stop by because I was busy at that moment. He agreed, but two minutes later, I got a call from someone saying they were outside my building. I was honestly in shock. When I tried to reach Mr. Thomas/Thompson to reset the iPad properly, he ignored my call & text, so I called the store. When he answered the phone he said “hello” in a very casual, unprofessional tone. not how a place of business should answer calls. Overall, the lack of communication, poor professionalism, &. disregard for customer comfort & privacy are unacceptable. First impressions matter, but consistency in professionalism is even more important, especially when dealing with people’s personal information & homes. Please work on customer service & internal communication if you truly want to build trust and keep clients coming back